Pepperfry Complaints & Reviews

Pathetic service by pepperfry:
I have orderd (Order id:[protected] a wardrobe from pepperfry. It's assembly is showing as 'carpenter assembly'.
But after getting the product, they are saying that they will not send any carpenter in my location.
After asking in which area they were giving the assamble facility. Their reply was 'we do not have any such facility in whole west bengal'.
I have only 1 question, why you people are fooling your customer by showing in website that 'product requires carpenter assembly' will be assemble by your authorise customer.
#patheticservice #shame #pepperfry #neverbuyfrompepperfry

For starters, pepperfry does not provide you with an email id where you can communicate your grievances concerning things like extremely inferior packaging, damaged product or poor assembly - all the issues that i faced having ordered a product - an office chair worth inr 9.4k, with them. The only way you can communicate with them is via submitting a form on their website, and all you get in return is a "thank you" note or an email quoting a certain complaint number or some such thing! You can never keep a record of the communication you send them since it does not go from your inbox and they do not reply to the same email! They send you standalone responses over separate emails without appending your email! What's more - they say whatever they please - even things which are not relevant to your request, grievance or feedback or things you categorically have stated you do not wish to for! So it is like a one-way communication and almost unethical. Their systems are designed to suit them and are entirely customer unfriendly. You can never even prove that you wrote to them or have a record of written conversations with them! That to me is close to fraud and being unethical and non-transparent. That's not all - they will even limit the amount of content and images you can share with them in some forms they give us as a substitute to emailing them.in desperation, i tried emailing on every single email id which they had received emails from them while ordering like [protected]@pepperfry.com but all in vain!

We ordered a chair from them that arrived in a very poor packaging. The guys who delivered the product struggled to take the product out as the parts of the product were stuffed & strained badly against each other with no internal packaging whatsoever! They even failed to assemble it. The back of the chair which had a delicate mesh/fabric felt not stiff enough - as it was impacted, certain elements of the chair had also got crumpled like the bottom ribbed structure. Next, we were asked to call a carpenter which we did and he arrived without any prior consent on time of arrival, spent less than 10 mins fixing the chair and his work did not look ok to us (For instance the screws of the chair didn't look like they were fitted very well) but he paid no heed to our feedback, behaved badly and stormed out!

As soon as i sat on the chair, two screws fell off from it and i got off immediately to prevent a mishap - fall/injury! Also, as expected the back mesh was uncomfortable and slacky. Clearly, it was impacted. The chair hence was obviously not acceptable.

So we called pepperfry again! Long story short - we asked for either replacement of the chair or refund. The first day they said they will get back on how long the replacement would take (Customer rep: shalu) and today they said that they don't have a replacement policy at all and they will prefer sending a new carpenter to repair the chair instead! (Cust rep: ajay). I insisted on refund but they did not budge and simply sent me an email later that a new carpenter will come with no history whatsoever of all that has transpired. No prior communication appended or case history captured. Nothing! Just a one liner that a carpenter will be visiting (Along with a new compaint/ref number)!

Imagine being forced to accept a damaged and risky product and compromise with accepting "repairs" on a brand new product. Infact some parts of the chair like the back seat mesh will not even be repaired as they "feel" it is okay just by seeing a photo (And not by experiencing it). I wonder what i can do now since i have already paid up.

Additionally their customer care is pathetic and annoying. They will even question whether any of the things that you are complaining about have actually happened because their is no witness from pepperfry!

Avoid pepperfry! It is a waste of everything good and an epitome o[censored]nprofessionalism.

Dated:[protected]
Order id:[protected]

I brought an item from pepperfry which costs 12000 rs and it got delivered on 29th october. I didnt liked the look and dimensions of item doesn't suit our purpose so i raised a return request of the item.

But pepperfry claimed that they do not return unless the item is damaged. People can change there minds and as a citizen i expect i have a right to return the product undamaged.

My email to ceo of pepperfry ([protected]@pepperfry.com)

Hi ambareesh (Ceo pepperfry)
Your executive called me from pepperfry and told that this item purchased by me is poor in quality check ;
On this i asked that doesn't pepperfry check its items before posting it on website and taking purchase orders from customers..

Why should i suffer making payment and getting the payment back after 15 days with disappointment and no credit or interest or penalty paid to me..
And i also spoilt my voucher in this purchase..

It si disappointing from pepperfry

Shame on your website and organisation,

On sun, oct 29, 2017 at 7:27 am, pepperfry wrote:
Pepperfry.com my account
Hi sarika,

We're thrilled that you chose to shop with us! You really have good taste! Below are the details of your order. We will send you regular email and sms updates about the whereabouts of your order.
Order id:[protected]

Order date: 29 october 2017

Mode of payment: online payment

View/ print invoices

Arriving at:

House no 16, sector 23 near entry no-1on 22/23 dividing road
Gurgaon 122017
Haryana
In
Ph: 91+[protected]

Track your order
{coupon_info}
Here’s what you’ve ordered

Sku: hc1597491-s-pm7419
Ss silverware stainless steel 7 l black plain open dustbin
Delivery between: tue, nov 7 - fri, nov 10
Assembly: not required
2 x rs. 409
Rs. 818

Product subtotal:
Rs. 818
Shipping & handling:
Rs. 0
Discount (Vx52lq) rs. -250
Tax rs. 34
Amount paid:
Rs. 602
Have questions? We probably have the answers.
1. Can you deliver my item faster than mentioned on the order page?

2. Can you send all my items in one shipment?

3. Will pepperfry provide free assembly at my doorstep for the furniture ordered?

4. What do i do if i get a damaged/ defective or incorrect product?

View all faqs
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Kick back, relax, and let us put our forklifts, strongmen and delivery trucks to good use. We'll send you an email and sms as soon as we ship our item. Download our app in the meanwhile to keep updated on your order.

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Hi, i purchased a entertainment unit through pepperfry in july 2017.in september 2017, within 2 months, the unit starting having defects. Since the unit is under 36 months warranty, i raised a complaint. But for last 10 days, i am following up, but no help.
Complaint number is ph[protected]On 26th october, 2017).
I spoke to agents vaishnavi, subham and their floor supervisor vincent. They all promised a call back, but never arranged for the same.
Pepperfry is lying about the special tool and special part being arranged for the rectification, but on asking what tool or what part, they have no idea, including their supervisor.in fact, they never called to discuss the detail of the issue and just spinning the stories.
Totally a fraud website with extremely poor customer service.

I have ordered 2 orpat ceiling fans on the useless pepperfry website.in website they clearly said 1 day shipment. After paid the money, i got a information that i will get the fans after 2 weeks. I was literally shocked and raised a complaint to cancel the order as soon as i receive the shipment details. (Within 5 minutes of order). The next day one arrogant person called me and said that we cannot cancel the order and they will ship it as they like. These people are simply cheating us and i have decided to file a case in consumer court for cheating me.

I request everyone to stop buying from this fraud website. They will show attractive price to cheat people. I repeat, do not buy from them.

My order details
Order no:[protected], for orpat air flora 1200 mm ivory ceiling fan. The case reference number is wc[protected].

I agree. Pepperfry is a fraud.

They sold me a 3rd rate waterpurifier whose mrp is rs. 7250 at rs. 4899 but claimed to have given me a rs. 12000 discount that'd make the original price at 16899 almost rs. 17000.

This product needs to be installed only by the manufacturer, otherwise the pathetically short time 3-month warranty on electronic parts is void!!

And of course, i have to pay rs. 499 for the installation which is a 1 minute job of connecting the water pipe to the unit!!

Total fraudsters.

And yes, they will not accept any returns. Product has to have arrived defective to qualify as return. Based upon quality or misinformation, as a customer they give no right to return the product.

So basically, they have no returns policy. They do not mention any of these details on their website. It is all carefully concealed. Their advertisement is quite misleading.

Pepperfry needs to be put out of business.

1. We had visited the pepperfry store in kirti nagar, new delhi, in early september 2017, and selected two items, viz:-
— dvina sideboard in provincial teak finish by woodsworth priced at ~inr 17, 000/-; and
— elkhorn chest of six drawers in provincial teak finish by woodsworth proced at ~inr 21, 000/-.

2. Being ex-store, we were asked by the said store to place an order on the link that would be sent on our email id.

3. However, when we opened the link, we found that the price of one item (Dvina sideboard) had been abruptly hiked to double the original amount while the second piece (Elkhorn chest of drawers) was shown as out of stock.

4. We corresponded with m/s pepperfry on this anomaly but were given a standard reply about fluctuating prices.

5. Disappointed, we finally decided to order the mito entertainment unit by mintwud (Order placed at 11.2 am on 27 sept 2017).

6. A few hours after placing this order, we were informed that the original two items we had selected were now available at the original discounted price.

7. I immediately spoke to pepperfry's customercare, and was assured that as long as we place an order for the other two items (Worth ~ inr 39, 500/-, the order for the mito e/unit would be cancelled. Pepperfry sent two emails (27 sept; 04.27 pm and 06.45 pm) confirming cancellation of this mito e/unit order and accepting the order for the two other items.

8. The same day we visited the said pepperfry store, explained the situation to store manager shri rahul adlakha and one shri s bisht, placed an order for the said two items (Dvina and elkhorn), paid by cheque (As they said it would be ex-store b-to-b order), and importantly also asked them ensure the order for the mito e/unit was cancelled.in turn, both spoke to their concerned superiors, who affirmed to them what we had stated.

9. On 29 sept evening, i received an email from pepperfry stating that the mito e/unit has been shipped.

10. We reverted to m/s pepperfry and informed them of the interaction, calls and correspondence between me and pepperfry.

11. Then began our travail. Till date - 45 days after the first interaction and almost 25 days since the money was paid (Total inr 50, 000) (Inr 11, 000 for the mito e/unit and inr 39, 999 for the dwina and elkhorn items), neither have i got a refund nor have the other two items been delivered.

12. I have sent a number of emails detailing the situation along with all evidence to pepperfry.in return, in each case they sent a standard reply that our team will get back to you in 24-48 hrs, but to no avail.

13. I have escalated the emails to their grievance officer - again to no avail.

14. Thereafter, i have escalated it to their founder - but it is as if they just do not care. It is also as if they cannot read the emails - as on the two occasions that their rep called, he/she just did not know the details. Clearly, they had not read the emails or bothered to go into the details of the case.

15. Today, i got an email stating that they would be picking up the mito e/unit from my home. When informed that the item was cancelled and never delivered, the rep said that she would get back to us.

16.in my view, one of the following two things are happening:-
— pepperfry is so badly organised that neither the staff nor the founders really now what is happening in their company. This is a very sad state of affairs in a digitised age.
— or, the staff - and the founders - are deliberately holding on to the money, hoping to tire me out and have no intention of either refunding for one item and delivering the other two items.

Brigadier kuldip singh

Order no:[protected]
Item:- multicolour iron diwali lantern - set of 4 by house2home
As per web site four colours shown white, blue, red and yellow but they have supply white, red, yellow and black.in the description nowhere mentioned that supply will be made as per available colour.in place of blue they have supplied black colour.
In the other product item multicolour iron diwali lantern - set of 4 by house2home showing colour white, yellow, blue and black separate available in the website
I have requested through compliant / feedback on[protected]. But no action has been taken to replace or refund my money till date.
The matter was referring to ceo o pepperfry on[protected] pepperfry case reference number: e[protected].
Reply received on[protected] through email stated that:-
We shall close this case for now

Regards,
Priya
Office of the ceo
The pepperfry failed to made the supply as per description shown on website. They were requested to replace the product and supply as per order and description on website but they have closed my case. Amount was also not refunded till date.
Hence you are requested to take action against pepperfry as per rule for refund my money along with interest on money which they have utilised with compensation of rs.1000.00 for losses suffered by me in my bank account immediately.

Usha m lal

With reference to my: -
Order no:[protected]ak1399924-s-pm19796
Invoice date: sep 01-2017
Product: cubix 102 cf 60 cm hood chimney.
Problems:
1) it was shown in description that chimney will have baffle filter,
I received no filters in this chimney.
2) it was written in description that it will have led bulb but i got the one with tungsten filament.
Resolution:
The bulb needs to be replaced with led bulb.
Baffle filter as shown in description needs to be fitted in it.
I called back to pepperfry customer care and discussed about incorrect product received and they asked me to upload images at write to us customer complaint section and i was not contacted by them. On sep 8 i received a mail stating that they tried to contact me and asked me to reply within 24-48 hr but i was unable to access internet during this period of time so i replied on 17 as i was able to access internet but not action was taken by pepperfry. After that i contacted them several time here are the replies received with reference numbers :
1) reference no ph[protected] on 07/10/2017 10:40:28.
2) reference no ch[protected] on 09/10/2017 12:33:06.
3) reference no ph[protected] on 24/10/2017 19:54:52.
4) reference no ph[protected] on 24/10/2017 20:11:02.
They gave me a number of cubix mechanic i contacted them they didn't take any action even today (24| oct |2017) i contacted pepperfry customer care and reminded them about the problem once again and they replied to me that your replacement time is over that is 7 days from the receiving date and they told, me that they will look forward to help me! Well i am already waiting from 2 months and i am tiered of waiting!

This is regarding the refund of my 2 seater dinning set which has not been resolved after 10 lengthy calls to customer care.

I followed up with pepper fry for almost 10 times to ask them for the updates, however none of them had any updates at all and promised to arrange for a call back which i never got till now.

I very well informed the team on all the calls that i live in the us and provided them with my alternate local india no and also with my us new jersey number. However none of them seem to make a note of it as every time i called them, the call center guys behaved as if they had no history of the previous conversation.

Its been a couple of days and the website shows that the product is still in transit. Lol whereas the fact is the product has been returned along with the other items on the day it arrived itself.

I am extremely annoyed with your disgusting service and inferior quality call center service. Please be assured that this is the last time i would be doing any kind of business with you guys. All i want for now is my money credited back for the returned 2 seater dinning set for which you had done no quality check before it arrived to my place.

Last but not the least, if your call center people are not able to resolve the issue, they should be kind enough to transfer the calls to managers instead of making sick excuses that manager is in toilet, or is on leave, or is not on the floor. I am sure you have more than 1 manager in your company.

We had ordered eco dressing table in white finish by woodfurn on pepperfry on 23rd sep and product was delivered to us on 14th oct. Even though it is mentioned as color as white in the description the images shown in the website had a shade of blue or dominant mix of sky blue rather. We thought since their are would many shades within white we can rely on the color shown in the image. But when the product was delivered it was neither white nor has a shade of blue. When raised a complaint with the pepperfry customer support they were not at all helpful and arrogant and bluntly refused exchange. They sad they've delivered white, but its very shady off white. Product looks very sub standard and poor quality. Order number of the product is[protected].

Wardrobe is stinking continuously for the last 6 months. Initially we thought after 1 month, there wont be any smell based on the feedback from technician,

We have not used it even a single day and it still stinks, it is in a perfectly new condition

Registered various complaints with pepperfry, they are not even ready to come and inspect, they are just saying no refund and nothing can be done.

Please help

I purchased two study tables.in the tables the assembly is very loose. The screws have loosened.. The drawers are also not working properly. They get stuck and are not functioning smoothly.in one table the nobs are also damaged. When we put books in the shelves the table starts swinging and we feel very irritated as the table swings when study on it.. I am not satisfied with the quality of the table. I request you to please acknowledge my complaint and help me

I just ordered a chair... But to the hell, it got only delivered after a month... So i[censored] want to buy chair for your kid its better u order before you marry, only by then you can used it for your kid, or otherwise it will be delivered by when your kid marries.. Such a slow delivery i have ever seen... Total waste of time and money,, guys its better, u go for other websites like urban ladder... Got so frustrated

Ordered for a stainless steel kadai vide order no[protected] dtd 24 sep 2017. Delivery of this order was delayed beyond the promised date of delivery. The delivery was not accepted & returned.
Pepperfry has refunded only rs120// out of rs1201/- which paid for this order.
This is not in conformity with the declared100% refund policy of this company.
I demand 100% refund

An order was placed on pepperfry for storage containers
Order id:[protected]
Order date: 25 september 2017
Expected delivery was oct 6 - mon, oct 9th
The product was delivered on oct 4th, as the quality of the product is very cheap & not as described\expected. Also the dimensions are very tiny and those containers are of no use and not worth the price mentioned on pepperfry in comparison to the quality of the product. On the same day itself i tried returning the product on the website, but the status was not updated as delivered, hence return option was disabled.
Although couple of days passed the delivery status was still shown as will be delivered by 9th oct on website, with return option disabled.
On oct 9th a complaint was raised with pepperfry customer care (Screenshot attched). On 10th oct received a reply that "we acknowledge your interaction and have raised a case for your order:[protected], for all time polka red rectangle storage container - set of 42. The case reference number is wr[protected]. Our customer support team will revert within 24-48 hours." and they are refusing to refund now. I have sent an escalation request as well, but its of no use. Now the team have backdated and updated the website that product was delivered on oct 4th & since its been 2 weeks the return option is disabled stating that the time span to return the item has elapsed. This is intentional foul marketing to sell cheap products & fool customers.
Screenshot shows item is shipped on oct 4th & delivered oct 4th
The delivery details is updated few days back on website

We have purchase a bed in 7th sep-16. The said bed's side planks got broken within one year i. E. By 4th sep-17. We have put lodged complaint with pepperfry vide complaint no. Ph[protected] and wc[protected] on 4.9.2017. Initially their representatives have agreed to replace the bed since it was broken in warranty period. Mr. Bilal of pepperfry specifically assured to do this before diwali but when reminded them yesterday they have refused to do it and suggested us to take rs. 2500/- for bed of rs. 24000/- which is not acceptable and we need to have justice

Hi,

Shylesh damodaran here.

I had purchased cream iron and jute drumshade floor lamp by lavish vide invoice a: 1991 order no :[protected]ll1486649-s-pm13828 dtd 9.9.2017. I received the parcel on 14th and had a cursory look. I found that there were three parts. Base, rod with an adaptor like item attached to it and a shade. Since, the adaptor was fully covered with a perforated material, i presumed it was complete. Since the item was to be used for diwali day, i did not dismantle the entire cover.

Now, when i wanted to use the shade, i opened the entire items and found that the rod was having no bulb nor the upper portion of the adaptor which was to be used to fix the lamp shade.

I contacted the local pepperfry studio in ahmedabad from where i had placed the order, but they showed their inability to help me in the matter. Then i contacted the helpline toll no and they too showed me the inablity to help me since it was a policy matter not to entertain any complains after seven days. I asked them to take up the matter with the senior. I gaot a call supposedly from a manager who too sang the same song. I told him that it was my mistake iln not seeing the entire items in 7 days and reporting the defects, but at the same time u cannot absolve yourself from the responsibility of providing me a defective item (Only the upper portion of the holder is missing). The manager categorically told me that he could not help me and the second stage was to complain before the founder. Hence, i am forced to approach you for the redressal of my genuine complain.

It may be a very small part for you, but for me, it is a vital part without which i cannot use my lamp shade.

You are requested to kindly arrange to supply me the upper portion of the holder at the earliest.

Regards

Shylesh damodaran.
Mob: [protected]
[protected]@gmail.com

Pepperfry service has become worst. I receive a broken dinner set in sep 7, 2017. A refund was requested on sep 8, 2017. Till date everytime we call they pacify and do not refund the money. Item no. Sku: kd1464245-s-pm14902
Order number :[protected],
Case ref wr[protected].
Mr. Vipul chauhan and mr. Abhishek pathak customer care officers just sleep on the problems asking their juniors to deal with issues.