Pepperfry Complaints & Reviews

I placed an order for a shoe rack on pepperfry on 8th december. I added my address in hyderabad for the same.
My order was placed, and i was told it will be delivered between 19-22 dec. I was given a link for tracking the item, which i promptly checked everyday. Nowhere in the tracking does it reflect the shipping address of the item.
It was only after 3 days, on 11th dec, when i got an email for shipping, that the details included that the item was being shipped to my previous address in delhi.
I immediately sent an email to pepperfry, as it was 9:02 pm, and their customer support lines work only till 9.
The next day i get a call that nothing can be done in this regard as the item has been shipped.
When i ask the customer care official that how was the address not updated when i specifically added a new address before placing the order, he had no reply apart from telling me to 'arrange for someone' to receive the order in delhi.
When i said that nobody will be available at the address, the customer care person just very rudely replied that he can't do anything about that.
I further stated that if it's only a matter of money, they can keep it and not refund it, but i do not want the delivery at the delhi address. But it seems pepperfry is hellbent upon forcing the product on to me despite the wrong shipping address.
I have been going to and fro with emails, to no avail. The only response i get is, 'arrange for someone. We will attempt the delivery thrice'.
I kept reiterating, that do not waste your own time and manpower, just don't deliver it; but all my requests are falling on deaf ears.
I have never had such a bad experience with any company. No customer 'care' support at all, no means to escalate any issue.
Worst experience ever.

Dear pepperfry team

I ordered for queen size double bed but you people received order of a single size bed and delivered it. That is of no use to me. Please replace it with desired size. I have tried to contact you people many times already but always get a computerized response. Please help asap.

We can talk about the possibility of the difference in price and things but nobody is giving a proper reply.

I bought two wall shelves from pepperfry which were described as "no assembly required". On receiving the package, I found that it was only parts that required complete assembly. So, first complaint: blatant lies on the website to fool customers.
Since they refused to offer carpenter service OR to initiate a return and refund after repeated requests, I decided to hire a carpenter to do the work.
Even that did not work as the that ENTIRE UNIT WAS ONLY DEFECTIVE!!
Pepperfry is fooling people without any regard for the loss of MONEY, TIME and ENERGY on the customers part. And they are not bothered enough to take responsibility. Just one DO NOT REPLY email apologising.

A two door wardrobe was delivered on 10.12.2017 to our address at Guntur, Andhra Pradesh as per our order ID No.[protected] dated 27.11.2017. (https://www.pepperfry.com/kenzou-two-door-wardrobe-in-wenge-finish-by-mintwud-1...⇄
The delivery boys told that they would not assemble it. When contacted the customer service of the company over phone, they told that they would neither provide a carpenter locally nor take back the product since the location was not a serviceable one . They told that a statement was appearing on the webpage about such indication. When we told them that no such statement was appearing they said that since the product was already out of stock, no statement of that kind would appear.
In this regard, we strongly protest that when the company is giving huge publicity of their products online and attracting the customers for online shopping, what is the use of booking them online and wasting of our money without receiving the ordered product. (https://www.youtube.com/watch?v=5ynTwIXWyhg ).(https://www.youtube.com/watch?v=nwqmldgFFiI) (https://www.youtube.com/watch?v=mb-W1p2nInE)

My order of king size bed with mattress have been delivered on sunday 10th dec 2017 at 1 pm and the assembly was promised to be done by 2.30 pm as per prior request however now the pepperfry team is denying on the same.
As a corporate employee it is not possible to be at home on working days (Mon to fri).
The customer support executive (Mr suresh) denied to raise complaint and guided to wait till eod and if the carpenter won't show up then will check way forward.
The furniture parts have been dumped in my house with no confirmation on assembly. So please suggest...

The above captioned order no. Initial delivery promised between nov 25 to nov 29... Than arbitrarily changed to 2nd dec. On 2nd morning i get a tracking e mail which says the delivery shall happened by nov 29th??? Making a mockery of themselves and my self. Till 2pm on 2nd dec the call centre advisors maintain that delivery shall definately happen by day end. At 7 pm on 2nd dec they shall it will take 3/4 more days. After an half an hour of dialogue and multiple holds am thrown a compensation packet of 10 % refund on order price if i accept the delivery after 3/4 days as if we are beggars having paid 20k in advance before 14 days and all we are interested in begging discounts. Utterly disgusting when the executives think that they can buy ethics and principals over some tossed coins... I categorically told them that i have guests at my place whose hotel bill i have to foot since the product (Trundle bed) did not get delivered on time or in extended time too... Today morning another lady calls up, saying stop complaining ur product shall be delivered by 9th dec... Are they illiterate or i am since 4 days from 2nd ends on 6th dec but she maintains that "sir u are so stupid and illiterate" my colleague meant 4 working days... Makes u feel a complete fool inspite of all the education and values u had!!! The website does have grievance officer name but refuses number nor does stubborn managers at back end opt to give... And the company on its website talks of ethics, diversity and transparency... Since i have paid and i have waited for 15 days i have no choice but to further wait till the lords at pepperfry choose to deliver and assemble the product at my place... I have paid, if a i cancel i have to order new and wait for 20 more days... It feels so lousy to believe in their value system and buy from them. The website grievance part does not work... Calls cant be transferred to seniors since they are busy in meetings??? Meetings how to fleece customers and use their money?

Try using the website u shall get state of art (Hic) experince

I ordered a queen size and side table from pepperfry.

This company delivered defective piece, claiming that a proper qc has been done and taking more than 7 days to action on the complaint that was initiated at the time of assembly. They make the customers fool by assuring false commitments which they never care.

No one from refund department has ever called me till date whenever i call them, it seems that everyone in the refunds are busy as if they are doing so much good to their customer.

You deliver a defective item and taking your own sweet time to resolve the complaint and now you are offering 30% of cash back. Should it be acceptable. Refund the amount immediately and get both the items on this order away from my place. Refund the amount immediately and get both the items on this order away from my place.

You committed for a call back which was never done inspite of calling you everyday. You did false promise that the carpenter is assigned and would visit to inspect. Your defective piece and packing materials are blocking my space and nothing have been done so far. Only false commitment of carpenter being assigned and call back. Pathetic service.

Hi i had placed order for wall unit shelf which i received on 15th december. Due to quality issues i immediately placed return order for the same on 17th december. I got mail that pepperfry will schedule pickup of the product soon. Then i got a mail that they will contact the seller for pickup after all this mail trails still the order is not yet picked up. Giving false assurance from the customer support (Mr vipul chauhan) of pepperfry. Please take strict action against the respective person. Holding customers for granted. Never faced such bad customer support from any of the online shopping websites. This kind of attitude, to not retain the customers will cost the startup badly in long run!!!

This is with reference to my purchased id no: 30353835 dtd:[protected] from m/s pepperfry online shopping for 2no tupperware containers. This tupperware containers were shipped via delhivery courier with taking id[protected] and received by me on 09.11.2017. After opening the box it was found that the product looks old, odd in size and poor in quality. The issue was immediately taken up with m/s pepperfry customer care and request was raised for return of this the product since i am not satisfied with the product, but customer care department has not approved my return but supported the supplier. They thought the customer satisfaction is not important to them.

The issue was again taken up with m/s pepperfry customer care and requested for return. But unfortunately the m/s pepperfry customer care was adamant for return of this product. Hence i was forced to raise consumer complaint.

To resolve this issue once for all i kindly request the following i) please make arrangement for collecting the product from my address or i will send the product to the supplier. Ii) after receiving the returned product please issue the refund of the items and courier charges if sent by the undersigned.

This will resolve the issue once for all. Hoping for positive action from you considering the seriousness of the issue.

Damodar shanbhag

Quite against the wishes of my well wishers and my wife, i wanted to take a chance and order furniture on an e-commerce site. Although this category is strictly a 'look-and-feel-before-you-buy', i wanted to gauge the honesty, truthfulness and business ethics of pepperfry.

After doing a lot of research about wood types and its longevity as against the cost involved, i zeroed in on engineered wood type of mdf (Medium density fibreboard). And after sifting through hundreds of single beds with storage, i finally liked the "mczoe trundle bed with storage headboard in satin white & yellow by mollycoddle". It was clearly stated on the website that we can "easily return within 7 days". And thus armed with some confidence, i went ahead and ordered the bed by paying a sum of 11, 329/- after a discount of some 3000 change.

To begin with, they delivered 9 days before time and i was impressed! The delivery guy called ahead of delivery and in return i called cust. Care to schedule a carpenter to assemble on the same day. To my surprise, the bed was assembled on the same day.

And this is where the problems started. I noticed that the outer frame and panels were of mdf as promised. And when it came to the panels upon which the mattress will finally rest, i was shocked to find out that they were made of cheap quality wood!! This is quite against the advertised quality for the bed which clearly states "primary wood : mdf". (Image attached)

Since when is the main panel, which supports the entire human weight, made out of light weight cheap quality wood?? The same panels are also repeated on the trundle (The bed underneath the main bed).

Predictably calling customer care and initiating a return on the website yielded no result.in fact they had the gall to "close the return order" without consulting me first.

This is the shallowness and complete lack of apathy these cheating e-commerce portals run on.

This is a clear case of 'breach of trust' where the customer is cheated by first being shown something and then delivering quite the other!

I want a complete return with whatever fines applicable from pepperfry. I am willing to dig in my heals and make them pay for 'cheating', 'falsification', 'intentionally hiding facts', 'hiding behind technicality' (E. G : primary wood : mdf; where they are not considering the main support panel as non-primary), 'wrong-doing', 'mental agony', 'breach of trust' etc.

Let this serve as a lesson to not cheat/rob customers of their hard earned money. Let this also serve as a broom to clean the dirty world of e-commerce portals like pepperfry and so many others.

You want to go the legal way, i am more than willing to as i am sure the "technicality" behind which you are hiding will be ripped apart and your true face unveiled.

I bought elegant germany ele - 1008 chimney on 5 march 2016 via pepperfry.
Warranty is to cover motor function for 5 years.in 18 months it has stopped running. Warranty services unreachable.
Invoice no. 6084
Order no.[protected]ak1368482-s-pm6104

I have visited the website of elegant home appliances and i have explained the issues several times. Yet no response.

Pepperfry made some offers and we ordered the product, although elegant company is in delhi.
Now i have no way of reaching out to them.

The customer care number given in warranty card gets automatically disconnected.

Customer name. Rajarethinam
M. [protected]

The cot is just three months old, and day before yesterday it was my third day sleeping on the cot since we kept it for guest room, since we have a different cot for us.
The cot broke in middle of the night. Luckily i didnt get hurt.
When i contacted your customer care and raised a complaint, they closed it telling it is wear and tear issue. So they cannot replace or repair it.
Their customer team agreed the product is not up to the mark and suggested not to buy any furniture from online.
But as per the policy they says warranty is 36 months for manufacturing defect, this is just cheating.. How can they say warranty of 36 months for manufacturing defect.
They are just cheating customers. Please look into the issue.

I had purchased a product online Order[protected]:Isten Single Seater Sofa Cum Bed on 15th Nov 2017 and paid Rs.9822. However I was not able to unfold and use it like a bed. So called the CustomerService the very next day N requested for demo as there was no user manual as well. They instructed that I initiate a refund. However, post that there was no update inspite of repeated follow-ups nor an update on return status. When escalated they were rude and said they cannot provide user manual nor a demo nor a refund/return. They themselves justified that they delivered a faulty product by advertising false information on website. Its not a small amount and they cannot cheat customers to this extent. I did not expect this from pepperfry. Request that this is looked into at the earliest and my return is processed.

I ordered a set of paintings from pepperfry website but due surge prices i wanted to cancel the order but their customer care service is saying that there is no possibility to cancel and no refund. It is too much as still the order hasn't been dispatched. So many customers also facing this problem. So please take immediate action as early as possible and save many customers from this type of inconvenience. Always remember customer is the king.

I have purchased an iron bed from peperfry.com for rs 5820 on 28th october 2017. Order no. Is[protected]. For assembly, no carpenter came for 4 days (As they say they get it assembled within 48 hours of delivery). The bed is of very poor quality. Its headrest and footrest are bending just with a touch. Plastic hooks between nuts are already broken. When i complaint about this on customer care, they say it is as per standard and they refuse to take return. I don't know why they are selling such a fake and cheap quality product online and faking their customers.

I have ordered water closet from pepperfry[protected]. This is the first company in e-commerce sector which does not allow order cancellation even after a minute after placing the order. After placing the order i requested them to cancel first order and place second order. This was communicated to them within 2 to 3 minutes after payment. But, they simply declined and started asking read policy!

This was the most unfriendly customer care experience i ever had!

Learning - never buy from substandard e-commerce sites like pepperfry. Amazon, flipkart, snapdeal have customer friendly policies. Go with them.

I had purchased a four door wardrobe from pepperfry in jan 2017 and within 6 months the wardrobe has started falling apart.. Door handles broken, channels of drawers are not working... Made a complaint to pepperfry through their website giving details of the damage and pic of damaged furniture... Got response on 28.10.19 that return is being initiated... Nothing happened for ext 10 days... Contacted again today on their customer care number where i was told that the concerned is not available and shall talk to me in the evening.. Just received a mail from pepperfry that they cannot help me in any way and termed the bad quality as damage due to wear and tear... Asked me to get it rectified through local contacts... I am feeling cheated now and do not know what to do now... Putting up my complaint on this platform to get some suggestions from anyone how to deal with this situation now and get back my money..

We really had bad experience with pepperfry india- we bought the coat on 17th feb-2016, order number[protected] vipra solid wood queen size bed.its not even 2years and the bed is broken, the front panel just came off and thankfully we avoided a big accident.
we contacted the customer care service they said they cant do anything as the product is out off warranty. we paid 19000/- for this product. we thought peperfry is a trust worthy brand but it is completely hopeless.
we regret buying this product..will never buy again and we want people to know the reality of such companies.

Pathetic service by pepperfry:
I have orderd (Order id:[protected] a wardrobe from pepperfry. It's assembly is showing as 'carpenter assembly'.
But after getting the product, they are saying that they will not send any carpenter in my location.
After asking in which area they were giving the assamble facility. Their reply was 'we do not have any such facility in whole west bengal'.
I have only 1 question, why you people are fooling your customer by showing in website that 'product requires carpenter assembly' will be assemble by your authorise customer.
#patheticservice #shame #pepperfry #neverbuyfrompepperfry

For starters, pepperfry does not provide you with an email id where you can communicate your grievances concerning things like extremely inferior packaging, damaged product or poor assembly - all the issues that i faced having ordered a product - an office chair worth inr 9.4k, with them. The only way you can communicate with them is via submitting a form on their website, and all you get in return is a "thank you" note or an email quoting a certain complaint number or some such thing! You can never keep a record of the communication you send them since it does not go from your inbox and they do not reply to the same email! They send you standalone responses over separate emails without appending your email! What's more - they say whatever they please - even things which are not relevant to your request, grievance or feedback or things you categorically have stated you do not wish to for! So it is like a one-way communication and almost unethical. Their systems are designed to suit them and are entirely customer unfriendly. You can never even prove that you wrote to them or have a record of written conversations with them! That to me is close to fraud and being unethical and non-transparent. That's not all - they will even limit the amount of content and images you can share with them in some forms they give us as a substitute to emailing them.in desperation, i tried emailing on every single email id which they had received emails from them while ordering like [protected]@pepperfry.com but all in vain!

We ordered a chair from them that arrived in a very poor packaging. The guys who delivered the product struggled to take the product out as the parts of the product were stuffed & strained badly against each other with no internal packaging whatsoever! They even failed to assemble it. The back of the chair which had a delicate mesh/fabric felt not stiff enough - as it was impacted, certain elements of the chair had also got crumpled like the bottom ribbed structure. Next, we were asked to call a carpenter which we did and he arrived without any prior consent on time of arrival, spent less than 10 mins fixing the chair and his work did not look ok to us (For instance the screws of the chair didn't look like they were fitted very well) but he paid no heed to our feedback, behaved badly and stormed out!

As soon as i sat on the chair, two screws fell off from it and i got off immediately to prevent a mishap - fall/injury! Also, as expected the back mesh was uncomfortable and slacky. Clearly, it was impacted. The chair hence was obviously not acceptable.

So we called pepperfry again! Long story short - we asked for either replacement of the chair or refund. The first day they said they will get back on how long the replacement would take (Customer rep: shalu) and today they said that they don't have a replacement policy at all and they will prefer sending a new carpenter to repair the chair instead! (Cust rep: ajay). I insisted on refund but they did not budge and simply sent me an email later that a new carpenter will come with no history whatsoever of all that has transpired. No prior communication appended or case history captured. Nothing! Just a one liner that a carpenter will be visiting (Along with a new compaint/ref number)!

Imagine being forced to accept a damaged and risky product and compromise with accepting "repairs" on a brand new product. Infact some parts of the chair like the back seat mesh will not even be repaired as they "feel" it is okay just by seeing a photo (And not by experiencing it). I wonder what i can do now since i have already paid up.

Additionally their customer care is pathetic and annoying. They will even question whether any of the things that you are complaining about have actually happened because their is no witness from pepperfry!

Avoid pepperfry! It is a waste of everything good and an epitome o[censored]nprofessionalism.

Dated:[protected]
Order id:[protected]