Pepperfry Complaints & Reviews

This is regarding the refund of my 2 seater dinning set which has not been resolved after 10 lengthy calls to customer care.

I followed up with pepper fry for almost 10 times to ask them for the updates, however none of them had any updates at all and promised to arrange for a call back which i never got till now.

I very well informed the team on all the calls that i live in the us and provided them with my...

We had ordered eco dressing table in white finish by woodfurn on pepperfry on 23rd sep and product was delivered to us on 14th oct. Even though it is mentioned as color as white in the description the images shown in the website had a shade of blue or dominant mix of sky blue rather. We thought since their are would many shades within white we can rely on the color shown in the image. But when the product was delivered it was neither white...

Wardrobe is stinking continuously for the last 6 months. Initially we thought after 1 month, there wont be any smell based on the feedback from technician,

We have not used it even a single day and it still stinks, it is in a perfectly new condition

Registered various complaints with pepperfry, they are not even ready to come and inspect, they are just saying no refund and nothing can be done.

Please...

I purchased two study tables.in the tables the assembly is very loose. The screws have loosened.. The drawers are also not working properly. They get stuck and are not functioning smoothly.in one table the nobs are also damaged. When we put books in the shelves the table starts swinging and we feel very irritated as the table swings when study on it.. I am not satisfied with the quality of the table. I request you to please acknowledge my...

I just ordered a chair... But to the hell, it got only delivered after a month... So i[censored] want to buy chair for your kid its better u order before you marry, only by then you can used it for your kid, or otherwise it will be delivered by when your kid marries.. Such a slow delivery i have ever seen... Total waste of time and money,, guys its better, u go for other websites like urban ladder... Got so frustrated...

Ordered for a stainless steel kadai vide order no[protected] dtd 24 sep 2017. Delivery of this order was delayed beyond the promised date of delivery. The delivery was not accepted & returned.
Pepperfry has refunded only rs120// out of rs1201/- which paid for this order.
This is not in conformity with the declared100% refund policy of this company.
I demand 100% refund...

An order was placed on pepperfry for storage containers
Order id:[protected]
Order date: 25 september 2017
Expected delivery was oct 6 - mon, oct 9th
The product was delivered on oct 4th, as the quality of the product is very cheap & not as described\expected. Also the dimensions are very tiny and those containers are of no use and not worth the price mentioned on pepperfry in comparison to the quality of the product....

We have purchase a bed in 7th sep-16. The said bed's side planks got broken within one year i. E. By 4th sep-17. We have put lodged complaint with pepperfry vide complaint no. Ph[protected] and wc[protected] on 4.9.2017. Initially their representatives have agreed to replace the bed since it was broken in warranty period. Mr. Bilal of pepperfry specifically assured to do this before diwali but when reminded them yesterday they have refused...

Hi,

Shylesh damodaran here.

I had purchased cream iron and jute drumshade floor lamp by lavish vide invoice a: 1991 order no :[protected]ll1486649-s-pm13828 dtd 9.9.2017. I received the parcel on 14th and had a cursory look. I found that there were three parts. Base, rod with an adaptor like item attached to it and a shade. Since, the adaptor was fully covered with a perforated material, i presumed it was complete....

Pepperfry service has become worst. I receive a broken dinner set in sep 7, 2017. A refund was requested on sep 8, 2017. Till date everytime we call they pacify and do not refund the money. Item no. Sku: kd1464245-s-pm14902
Order number :[protected],
Case ref wr[protected].
Mr. Vipul chauhan and mr. Abhishek pathak customer care officers just sleep on the problems asking their juniors to deal with issues....

I had placed order no[protected] on pepper fry website. The item i received is not as advertised. The body is supposed to made to stainless steel, however the item has green paint inside which is not safe to store food and unfortunately the website pictures doesn't show whats inside.

The customer service refused to accept the return and then i escalated the issue. 48hours and no one contacted me. 2nd escalation done and some...

Sir/madam
It is intimated that i have bought an exhaust fan of orient make through online from m/s. Pepperfry vide their invoice no. Sv/hr/ggn/17-18/0005136 dated 28.08.2017 which was delivered to me on 30.08.2017 and after receipt of the product i have noticed that the product have manufacturing defect. I have informed m/s. Pepperfry immediately on 30.08.2017and requested them to replace or return the product. I have also informed...

Hello mr. Ceo,

Hope you are doing well, want to congratulate you on the success of pepperfry. I wanted to be part of pepperfry family with my first order #[protected]. From recommendation from my friend and seeing your easy 7-days return policy.

But to my astonishment it turns out not to be easy returns or cancellation even after 8 hrs (That to night) of placing the order. I see 7-day easy return on the product...

I placed order in pepperfry on 28th of august order no:[protected], they scheduled a delivery by 14th of september but deliverd on 21st of september, tat to not provided carpenter assembly as promised and received product was in damaged condition and upon asking customer care they told they will refund money for that, it's been 10 days still haven't received refund and any updates regarding this issue from pepperfry, and there contact no also...

The bed that has been delivered to me is different in dimensions that advertised on pepperfry website. Here is the url of the product - https://www.pepperfry.com/queen-metal-bed-with-hydraulic-storage-by-furniturekraft-1029788.html

The bed i ordered from pepperfry is advertised as 60 x79 inches which should be equal to 152 x 200 cms but i got a delivery on 3rd october of a bed that comes as 160 x 197 cms. This difference in...

We ordered a mattresses in their e - commerce website but due to some reasons like delivery issues and price we wanted to cancel our order but their customer care service is saying that there is no possibility to cancel and no refund. It is too much sir. So many customers also facing this problem. So please take immediate action as early as possible and save many customers from this type of inconvenience....

Order id[protected] from pepperfry. I had ordered product on 17th sept. Deliver date was 26th sept but it has not been delivered uptill now. Everytime i call cc, i got same reply that it will be delivered but no help uptill now. Everytime i get a new issue no from. Pepperfry. Your pepperfry case reference number : ph[protected]. Your pepperfry case reference number : ph[protected]your pepperfry case reference number : wc[protected]....

Transaction id[protected]. Received damaged product. I was promised compensation - which i did not receive. Now the returns period is also over. I am stuck with damaged product.
I tried calling customer care (Only one number). Cannot connect. Tried writing. I was asked to upload photos. I did that too. Still the problem is unresolved. I tried taking it to the mid level redressal (Next step). When i try to submit it, the website is instructing...

Hi there,
This is your valuable customer who had placed
Order:[protected] through which duplicate tupperware bottles were delivered to me.
I even confirmed that these bottles were duplicate by comparing them with same tupperware bottles of same model no. And also by visiting local authorised tupperware seller who confirmed that these are duplicate tupperware bottles.
The bottles you have sent me are of deteriorated...

Case reference number-wr[protected].. Recieved a bunk bed from pepperfy, with bad substandard quality, also a king size bed which is not too big for room, they refuse to replace it with a smaller one, though showing in advertisement that they take back what doesn't fit, endless being put on hold with no solutions.
Need a solution for what does a customer do if the products does not fit the space, they are misleading people by showing...