[Resolved]  Pepperfry — Mitsy Solid Wood Bench, Woodsworth by Pepperfry

Address:

Mumbai

I had purchased this Bench from Pepperfry and upon delivery noticed that it wobbled and wasn't a sturdy product at all, the back support is fragile and it is more of a decoration than a furniture item. After repeated complaints, a carpenter was assigned for inspection. The carpenter they assign is their own who obviously gives a biased report. After wasting 3 weeks, they finally informed me the Bench can't be returned. It was a nightmare following up with them and a truly disappointing experience purchasing from them. The product and customer service team both were a huge let down.