Pepperfry Complaints & Reviews

The company sends 5-10 spam mails every single day. When trying to unsubscribe to the spam mails the unsubscribe button never works.

This is some lazy promotional ### the company has been pulling off from the past 7 years and still hasn't fixed it yet....

Order ID :[protected]

The advertised Simmons shoe cabinet had 3 compartments in each of the 3 sliding cabinets.

However after assembly mine has 1 ply missing for each of the 3 cabinets. Images attached.

Customer care is not receiving my calls and not giving me a callback either.

Unable to apply for a refund or tell pepperfry to ship the missing items.

I had made a complaint in jan beginning regarding the defected stool. No call, no response, no action.

I was supposed to receive a refund with 10-17 days but it has been over 30 days I have still not received a refund. Every time I send a mail to customer support I receive a mail saying that they will contact me within 24-48 hours. However, I never received a single call from their side.

This is the worst product i have got online. the bed is imbalance shaking, and no durability or strength of bed the ply wood upper or lower side is as such if you will stand on bed it will break. even i[censored] r of 60 kg .Hence cant be used and is defective to be called as bed

I have a few grievances with the customer service provided by pepperfry.

Background-

One leg of solid wood chair is ruptured only while sitting (normal expected use). It has been only 6 months from purchase.

1. Wood quality - I had asked multiple times while buying the product what is the wood quality. Pepperfry always had only one answer - Solid wood. Never it was mentioned that the legs pf chair were rubber wood. I would have never bought the product. I have no written proof of this, sorry but thats a fact.

2. Lying carpenter - The carpenter when visited clearly mentioned that it was an error while joining the parts. He said that this particular part would be replaced. Now he is updating pepperfry that it was a breakage due to usage.

3. Lets just say this was grossly because o[censored]sage (which it cannot be), the wood ruptured within 6 months. How can a wood rupture with normal use in just 6 months? Hint - Inferior quality.

4. Incompetent customer service - A normal carpenter/furniture dealer can fix a furniture. I have received 2 suggestions from pepperfey executives - get it fixed from Urban Company and it is not repairable.. Both of the solutions are neither expected nor acceptable from a PAN india furniture brand.

I got a comment that if it was a manufacturing defect, the chair would have broken in 2 months only. Why do we have 12 months warranty then? I think they are just trying to put blame on us. It is clearly mentioned 12 months warranty. I think it is a breach of contract if services are not provided to us.

5. Suppleir v/s Customer - I have a feeling that more reliance is put on supplier of the furniture than on customer. In my opinion, in longer run, this will only affect your brand. My humble suggestion to not follow this strategy as many successful brands over the world have done that.

We pay premium price to pepperfry because we expect better customer service otherwise local vendors can supply the same quality of goods or we can buy the same product directly from the manufacturer rather than buying from pepperfry. Right now it looks like pepperfry is just a seller. When it comes to defects in the product they just wish to wash their hands away from it.

Based on my order[protected], Mattress shipped and delivered but it is observed defective so may i know what is charge for return or no one given answer for such concern so pls help and support,
Mattress received and 11th Feb 22 and same day concern observed

I purchased Queen Upholstery Bed online from Pepperfry and it was delivered on time. First of all delivery person wanted to unhold items to take back Carton box to sell for himself. When he opened I saw it and said it seems cannot bear 2 people weight and he agreed as well. I decided to return the item and placed Request on the same day. People refused to pick saying let Technical person review then we will take. So I allowed for evaluation and he also confirmed that it is light weight and cannot be used for 2 people it is good for kids.

Poor response from Chat or Call management from Pepperfry where they dont respond or call back. Once in a day u get them to talk for 2 min it is great achievement

After multiple followups including sending mails to Grevences no one responded. Finally on 11th evening Customer support person agreed to take back and confirmed i will receive an SMS and it will be picked soon. But I didnt get any SMS so I decided to follow up next morning

However it is denied on 12th morning and said no one called me on 11th and they cant take back unless it is not damaged

They expect you to break the item before it is taken back

Please DONT BUY ANYTHING FROM PEPPERFRY THEY ARE RUTHLESS PEOPLE and they dont follow any commitments No Decency as well

We booked a 4 seater dining set on 26th Jan 2022 from Whitefield pepperfry studio which got delivered on 29th Jan 2022. The product arrived damaged where 2 chairs were in broken condition. The whole set was immediately returned . Since that day I have been following up for REFUND for that item. The customer support manager called and told immediately refund will be processed . It has been 2 weeks now and neither there any acknowledgement on my mails /calls nor refund has been processed.
Order ID #[protected]
(SKU: FN1761544-P-WH5046)
ITEM NAME : Hajime 4 Seater Dining Set in Walnut & Navy Blue Finish - CasaCraft By Pepperfry

Please help to get my refund processed

I am here to share my concern about 2 orders (I feel soo stupid that after my first experience, I still maee another order)
First one has this story where the order got rescheduled 3 times and eventually i was made to cancel it.
Let me share more details with you about first order
1. I received multiple msg on 8th Jan that the order will be delivered on 9th
2. Suddenly there was no response and after multiple emails and phone calls the order was rescheduled to 14th
3. I waited and no information was shared, the tracking is also not updated on the website, in my orders
4. I called again multiple times and got the issue escalated. The order was then rescheduled to 18th Jan
5. Guess what, I still didn't receive my order and the biggest issues is no one is following up in the commitment made.
6. Again, post my discussion with the escalation team, the order was rescheduledto 22nd.
7. There was no update on shipment number. There is no follow up from pepperfry side. Finally a person Jasir reached out on 3rd Feb and asked me to cancel the previous order and make another one with a promise of 5% discount.

Here is details of the 2nd order that I made
1. The tracking information was again red and it was not moving as expected
2. I wrote multiple emails to Mr Jasir, no response
3. I called multiple times and I never got an call back but just a email saying they couldn't reach me
4. I replied to all emails but no response
5. Today was delivery date of 2nd order and there is no information given to me on what is happening
6. Forget about the 5% discount that I never got.
7. They have 10k rupees from and are fooling people.
DONT ORDER FROM PEPPERFRY

World's worst customer centric Team,

My order number:[protected]

It's been more than a month to this order and I've not received my table and neither have I got any resolution from you irresponsible bunch of people. I've been initiating multiple chats, giving missed calls, writing emails but in vain. I can't even cancel the order and get refund as the option has been disabled by you guys. I've no option but to suffer each and everyday by calling you guys and pleading you to resolve my issue but no one responds.

I was also assigned a case manager and that lazy lady gave me false promises of resolution and the matter is still unresolved. I've been suffering immense amount of mental torture from you guys and harassed each and everyday. I'm a common man and this company has cheated me of my money and emotionally drained me.

You're not even considering my emails and giving me autoreplies that my case number is closed! Are you serious? Are you guys for real??? Have an ounce of shame swindlers.

I'm having serious issues right now and will initiate legal action against the company. This is my last notice to you.

Pathetic service, item in limbo.. No call from warehouse team

First time ordered an item from Pepperfry. I made an effort to call their support and confirm availability one day prior but even then they rescheduled the delivery without calling to confirm.

Pathetic service. Also they ask to give missed calls and their support team pretends to call then cuts the call immediately.

Great service Pepperfry...

I had ordered an 3 seater sofa on 18.Dec2 2021, for my father, which was supposed to be delivered before Sankranti of January 2022, but it was not delivered.

Meanwhile my father passed away on 20th Jan 2022 . The item was not yet delivered . I need a refund of the amount against my order

Order Id :[protected], Price 15002

We have ordered a product which is too lengthier than its appearance in the image.
Product was 1.5 seater width but it is more than that currently. Although we have requested for return, executive was rude to accept the complaint and acknowledge.
We have ordered on Jan 23rd and it has been delivered on Feb 5th, we denied to assemble as its too big.

I order one Shine 3 Door Wardrobe in Gloss Finish by A Globia Creations with order number[protected] on 23rd December 2021 and the product got delivered by on 2nd February 2022 almost after one & half month.

Today 3.2.22 carpenter came to assemble the product and found that one part is missing. One piece of Panal C is missing instead two pieces of Panel D is their. So they could not assemble the product today.refer to the attached picture.

After waiting for one & half month what is this kind of service and product provided by you.Simple very horrible experience and myself must never again to buy from pepperfry.

I am not to going for product return and refund right now . Rather I want to wait for some time for get final UPDATE from your side on when can be missing part deliver to me after that I can decide on product return and refund.

Please understand my miserable situation due to your side mistake. My previous almira got uninstalled and the newly purchased one dint get installed so now I have no place to keep my cloths and all cloths are now laying around on my room floor and bed l Abington no space for us to sleep.refer to the attached photo.

Kindly take is seriously to provide the final UPDATED sooner before Saturday dated 5th February 2022

I bought chair with SKU ID FN1879655-S-WH35499 from pepperfry on 27th Jan 2021.
Product i received was defect and broken, hence raised return request through pepperfry mobile app.
Its been more than a week and no pick up has been scheduled. There have been sveral emails written from my end and sent to pepperfry support team but so far no response.

I need to this companh to return full amount and pick this defective piece immediatly.

Product name-Bubble study table with shelf
Ordered date-15 Jan 2022
Promised delivery date-23 Jan 2022, 30 Jan 2022, 2 Feb 2022, 4 Feb 2022
Current status- Product not delivered

I ordered a table on 15 Jan 2020, It was supposed to be delivered by 23January 2022.To my surprise customer care informed me that the item is defective and they are looking for replacement.
After calling multiple times, they are just fake scheduling a delivery. Either they don't come or they come with wrong product. How can pepperfy team did mistake thrice. After repeated follow up product not delivered yet and we are not getting any status or updates on the product and customer care is not responding to our calls as well chat. Pathetic service and rude customer care executives. I want the product to be delivered by end of the day.

On 17 Jan I bought Iron 7 Running Horse Wall Art With LED In Yellow By The Sk Creative Arts, order no.[protected]Cost:
Rs 4051) which shipped on 19 Jan and delivery date as 29 Jan.
Today is 2 Feb and I haven't received my product yet neither customer service receiving call or answering to my mail or chat. Post 19 Jan there is no status update. Every single day I receive message from delivery partner ecomexpress that "it will be delivered today" but no luck. This is my second complaint yet haven't heard anything fruitful from company

I have ordered Iron 7 Running Horse Wall Art With LED In Yellow by The SK Creative Art (order no.[protected] on Jan 17, 2022. Shipping scheduled for 19 Jan 2022 and Delivery was on 29 Jan, 2022. I have not received the product till today (1 Feb, 2022) and there is no status update post 19 Jan, So I don't know if at all it has been shipped. I have been contacting customer service over 24*7 he chat, calling directly, giving missed call to call me back but no answer from other side. And on top of that there is no option for cancellation. I am leaving town on 5 Feb, 2022 . Please help me in getting my refund if company cannot deliver within said time.