Pepperfry Complaints & Reviews

I have visited juhu pepperfry studio on 05.06.2022 for purchase of bed and sofa set(3+1+1) the executive there showed the products and explained the differences in their website and told that tomorrow offer is going to end and you will not get at this price and if you order from pepperfry studio you will get at a better price than you order yourself through online. Next day when the executive called me i have informed to call him in the evening on 06.06.2022 to place an order but in which he has placed an order for the bed otherthan the one that we have selected which I came to know through the order confirmation email received from pepperfry since the one i selected and the one he has ordered are appearing in their website with same name and same price it became difficult to understand and the order was placed by the studio people and send us the payment link to make the payment. With in an hour or so I realised that he has ordered the wrong item i have sent him the message through WhatsApp for which there is no reply. When I send multiple messages requesting to change the item that we have selected he said it is not possible and if we cancel we will not get the full amount i.e., 2.5% cancellation charges are applicable. I also informed him along with this i have also ordered for another sofa set (3+1+1) of rs.84333/- through studio only. At the time of visit to studio their staff told that only wood is available after payment bed need to be manufactured and get it delivered for which it takes 20-25 days. The one which they have ordered and the one i have selected are from same seller/manufacturer also I requested them to convey to the seller about the same for change in product for which they are reluctant. I told them that I didn't want to cancel the order or refund i only request to despatch the items that i have selected but they are not doing that nor refunding the full amount. When I raised the complaint multiple time with their customer care either through email and over phone they are telling that fault is at their studio side and if they cancel the order at their end they can waive the charges and refund the amount. Where as studio people not acting to the instructions of their company customer care representatives. Kindly assist me in this regard

I placed an order for a sofa at pepperfry studio #[protected]. After order was placed, i was told the delivery time is after about 3 to 4 weeks. As I can't wait for that long, I spoke to customer care to cancel that order. However they are saying they will levy 2.5 percent cancellation charges which is not fair. Need immediate action to refund in full without any charges.

This is regarding my current experience with pepperfry. I had wasted 3 weeks of my time for a single product and at last I had to cancel the product in frustration due to false commitments by pepperfry team and unable to provide any solid update regarding the product.
I had booked a Bed SKU: FN1921173-S-PM35052 on 16th May.
The product was delivered on 23rd May and the Carpenter came on 24th May. While doing the assembly he told me that the headboard delivered is wrong and not fitted with other parts of the bed. I contacted the sales guy (Mr. Utkarsh ) who booked this item in Pepperfry Experience Studio located in MG Road Gurgaon. He told me he is on leave and he will not be able tell me what cause the wrong delivery, whether its from local warehouse or mumbai warehouse. He said tomorrow I’ll be in office and will be able to give you any update.
The next day, his phone was switched off. I called the pepperfry studio, they told me he is on leave and were unable to assist me with any information regarding the replacement of headboard.
On 26th May, I asked Utkarsh to cancel the project as i haven’t got any clarity regarding the replacement of the product. He committed that it will be delivered by Monday or Tuesday i.e 30th or 31st. I said ok I’ll give a chance.
On 27th May I got a call from Pepperfry Customer Service ( Mr. Sharik) saying that it will take atleast 15-20 days to deliver that headboard. They were not even sure where is the actual headboard. On asking who should I believe, him or Utkarsh, he told me Utkarsh is not the right person and he have received the complaint on 27th May whereas it was does by the carpenter on 24th May. After insisting him to check within the team whats going on, he said he needs another 48 hours to figure out where is the problem.
On 28th I received a call from Utkarsh saying that it will take another 15-20 days and they are not certain about this too and suggested me to either take the refund or wait for replacement.
I asked him to cancel all the products I have bought from Pepperfry in frustration.
By evening the received the email for the pickup of the bed.
On 29th May, 7:30 pm I received a call from the pickup guy Ompal saying their is something incorrect in the pick statement.
He talked to someone I don’t know who and cancelled the pickup of the bed. On asking why did he cancelled he said he will asked someone from warehouse to call me next morning. Same thing happened on 30th, 31st and 1st June.
They have no coordination between sales, delivery and customer service team.
Also, only one person is taking care of your case not the whole team. if for some reason he is not available other can’t give you any commitments and mostly they are on leave.
Now, my money is stuck. I cannot buy another bed and I have to wait a week to get my refund and go to market and do all the search again.

It was a very bed idea I went to their studio. Won’t happen again.
“You are responsible for yourself”

We have purchased the furniture, 3 door wardrobe,
No information given about warranty clauses mentioned in the website.

While Booking it was told that 12 months all over standard warranty is applicable .

This is really hurting that the reputed company is doing such un acceptable things.

Copy of tax invoice, single page is enclosed for your reference.

It is requested to relook into the and take necessary action accordingly

With Thanks and Regards

I ordered a coffee table from Pepperfry via Order[protected]. The same was delivered on May 11, 2022. Initially, I did not realise that the two sides of the coffee table were of difference heights because of vision problems.

However, I raised a complaint regarding the height on My12th and since then, there have been numerous emails and calls exchanged. However, the company refuses to acknowledge that the two sides of the coffee table are of different heights or offer a resolution to the matter.

I have been simply shuttled among different people like Kunal, Simran, Danieta, Ankita and others.

If there is anything that you can do, I would be grateful.

Facing same issue as others. Need to shift and they are not giving any service to dismantle bed. Even when I am ready to pay. Such a shame. Why sell products when you can’t offer service. This should be shared at the time of selling product that we cannot provide any service. Don’t ever buy anything from Pepperfry. Cheats.

Order No.[protected]
Product : Andres 3 Seater Sofa
Delivered on 22 Dec 2021

Very disappointed by pepperfry, more because of the cunning approach of offering warranty with no intention to comply. I got this sofa that comes with 3 year warranty, however when faced the problem in backrest, they declared that it is due to usage and is not covered in warranty, practically without checking it.
Although a person visited the apartment to inspect, but that was just to take photograph for records. The wood is still sealed inside the cover and no one knows if it could be manufacturing defect or not, but he never tried to inspect as clearly pepperfry have no intention to help.

I am not even asking for replacement, I will be happy even if you can send a carpenter to fix it.

I wonder what is the meaning of 3 years warranty when the company can so easily get rid of customer support by unreasonable excuse. Why is pepperfry selling sofa at such premium rates if it doesnot want to provide any after sale service of repairs 4 months after sale when they claim 3 year warranty. This is pure cheating and I want a fair treatment. I cannot accept a broken piece of sofa resting in my home while I am still paying the 6 months EMI and pepperfry telling me that this sofa cannot be even repaired !!

Have order pot today 12.53 pm & have cancelled the order cause it's showing delivery on 16th May'2022 & have want delivery before 10th may'2022 hence have cancelled the order today within 5-10 min after have place the order

After that have received a email that 2.5% will be deducted for cancelling the order within 5-10 min of cancellation they deducted the amt of Rs. 58 /- means what kind of service they provide.

The vendor may recieved order request only may be n have cancelled it for that they deducted 58 rupee & other will be refund within 7-10 working days

Product is too big & quality is not good as per the value of the product
Since have try to contact the peppery executive they said its not refunded

Worst service

I have purchased king size bed, mattress n cushions from pepperfry.
King size bed requires a mattress of 78*72
By mistake I ordered 72*72.
Reached pepperfry team over call for solution .. I didn't even use the mattress as the size was imperfect. The executive asked me to drop a mail on [protected]@pepperfry.com.
Done the needful. 2 days later received the call saying that my request has been approved and that i will get a call from some other team for refund or exchange.
Received no call . 7 days later I tried reaching again but my request was closed saying that as per policy we can't do so. Got bit angry but finally made my mind to use the same mattress though it doesn't fit my king size bed.The delivery boys delivered along with plastic cover . The moment I thought o[censored]sing it i opened it and saw black spots n small damage in middle of mattress ..
Shared pics on mail to pepperfry team. Again got revert that executive will reach me out in 3 days . But nothing happened so far.. Today I tried to have a chat with team they Directly said my product is no longer applicable for cancellation.. this is the worst service n worst website i have ever seen .. won't suggest anyone to go for pepperfry ..never in my lifetime i will again use the application . They just want money.customet service part is 3rd class . Scammer pepperfry .. they just wasted my money .

ORDER ID:[protected]

Cancelation charge is 2.5% however i have been charged 25%.
I have invocie of 2.5% cancelation charge which is 261rs.

Product cost 10628

card payment 9151
wallet payment 1477

I have recvd the wallet refund. However card payment; i have recvd only 6919Rs.

Kindly help me get the complete refund.

My furniture was not fixed properly... fixation of screw was the error... kindly send service person get it corrected.. or take back the
Material amd refund

I recently bought a chest of drawers from Pepperfry and it is so costly. What I received is a piece of trash, the entire furniture is wobbly and not sturdy at all. everytime I pull the drawers, the boards come out. Another small foldable stool I had bought too had scratches on it.
I had ordered a total of three products.
After having such a bad experience with my earlier products, I wanted to cancel the third product. So the answer I get from the PF team is it will not be cancelled. I am paying from my hard earned money to receive damaged products.
The customer executives bluntly says we cannot cancel. whereas their website says "easy returns". They are fooling the customers.

The order id[protected]_1848101;[protected]_1683013

Hello,

I have raised the return request for a single product of my order[protected]. It has too soft bottom and no where in the description it is written it has a soft bottom. I don't have any issue with other 2 products from this order. I have raised a return request and your team member called me to tell he he cant take this return. I request you to take this back bliss 5 seater and give us christopher 3 seater. Please find ways to resolve this issue.

Best regards
Ramanath Hegde

I purchased a single bed from Pepperfry. The assembly carpenter that came declared the bed faulty and was unable to assemble it.
He said that one of the long bolts is stuck and cannot be repaired so I filed a return request.
The same person calls me every other day and tells me this technician will be sent and we need to confirm the problem.
I said ok. The technician came after 3-4 days and said the same thing.
They said send pictures which I had already done and so had their technician.
They still are saying someone else will come in 72 hours and disassemble the product which they know very well has not even been assembled.
The customer service person Dhawal.P is a robot who refuses to listen or understand. He just keeps repeating his script. The technicians are incompetent. The quality of the product is terrible and now I am stuck with pieces of wood that they refuse to generate a pick up for return like a normal, professional business.
NEVER BUY FROM PEPPERFRY.
They are scamming people of their hard earned money and don't care about quality or service.

ORDER ID:[protected]

ITEM NAME: Clara Upholstered Single Size Bed In Natural Finish - CasaCraft By Pepperfry

SKU: FN1905938-P-WH5046

I recently ordered Nariko 4 Door Wardrobe from Pepperfry. When the product was assembled I found the backside of the product is thin as sheet and can break very easily. The finish of the product is also dull and looks old. The product is not worth the price and not satisfied with the quality of product. I raised a return request and the customer service said the order cannot be returned as well the product will not come as you imagine. Work customer service. Such rude was the response. Fooling people for hard earned money. I regret buying it from Pepperfry and urge not to buy from Pepperfry. I regret buying and paying upfront. If someone can help me return the product and get my money back.

Mr Anirudh
Thank you for you email which actually did not make any sense to us ! This is to inform you that we have had an issue with the table we have bought on pepperfry which came with an manufacturing defect ! So we had lodged a complaint post delivery and we. We’re told the carpenter would come and inspect days passed and no one came and suddenly it was mentioned to us that’s it our fault ! We were blankly mentioned that customer has not accepted and it’s customers fault ! Which is really saddening and horrible on pepperfry’s part as we are very old and regular customers of pepperfry ! And frankly have never faced such an in -human customer service before From pepperfry ! Still we pursued it and second time the carpenter had come taken photos and clearly mentioned that it’s nilkamals branded table and surely they will exchange it as its is MANUFACTURE defect ! It has been almost a month that this issue is going on it’s NOT RESOLVED as yet to our satisfaction so I am really sorry mr Anirudh this issue cannot be closed at your end !
It’s not our fault that we have rejected it or not liked the colour so we want an exchange ! It’s your fault and your Manufacturers fault .. it’s as simple as that! mr Anirudh kindly replace the table ( stock is available I can clearly see it on your website ) or send me the money with current cost as it has increase and again if it’s a new order assembly charges will apply .. I have already paid that for my order ! . If the full amount will be given I don’t mind returning this table and placing a new order for the same table ! I hope it’s simple and clear ! I not asking for anything which is not viable !

This is not fair on pepperfrys part being such a big and prestigious company ! I did not expect That we have to follow up SO MUCH ! And still in the name of terms and conditions you are harassing us !

Nilkamal is a renowned brand have not expected This from them as well !! Hoping this issue was conveyed to nilakamal from pepperfry before us !

Please solve this at the earliest !

Thank you

The recliner edges are protruding and the cushion is not available at the edges, due to which we hurt ourselves. Number of times informed to the outlet where we bought to the SM, however he is not providing resolution or sometime does not pick the call. I was planning to buy one more recliner, however the first impression is very bad.

I purchased a 3 door cupboard by January and within 1 month door came out. Complained and their engineer said its beyond repairable and need to be replaced as it's in warranty period. I want my money to be refunded but now company is blaming that we can't use it.

I mistakenly placed an order #[protected] on 31 March 2022 10:23 PM, for which I immediately requested cancellation just after 5-7 mins placing the order. Please refund back the amount paid Rs.3305 back to the original source (Bank) as soon as possible as I am in dire need of money.