Pepperfry Complaints & Reviews

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My order number:[protected]

It's been more than a month to this order and I've not received my table and neither have I got any resolution from you irresponsible bunch of people. I've been initiating multiple chats, giving missed calls, writing emails but in vain. I can't even cancel the order and get refund as the option has been disabled by you guys....

Pathetic service, item in limbo.. No call from warehouse team...

First time ordered an item from Pepperfry. I made an effort to call their support and confirm availability one day prior but even then they rescheduled the delivery without calling to confirm.

Pathetic service. Also they ask to give missed calls and their support team pretends to call then cuts the call immediately.

Great service Pepperfry...

I had ordered an 3 seater sofa on 18.Dec2 2021, for my father, which was supposed to be delivered before Sankranti of January 2022, but it was not delivered.

Meanwhile my father passed away on 20th Jan 2022 . The item was not yet delivered . I need a refund of the amount against my order

Order Id :[protected], Price 15002...

We have ordered a product which is too lengthier than its appearance in the image.
Product was 1.5 seater width but it is more than that currently. Although we have requested for return, executive was rude to accept the complaint and acknowledge.
We have ordered on Jan 23rd and it has been delivered on Feb 5th, we denied to assemble as its too big....

I order one Shine 3 Door Wardrobe in Gloss Finish by A Globia Creations with order number[protected] on 23rd December 2021 and the product got delivered by on 2nd February 2022 almost after one & half month.

Today 3.2.22 carpenter came to assemble the product and found that one part is missing. One piece of Panal C is missing instead two pieces of Panel D is their. So they could not assemble the product today.refer to the attached...

I bought chair with SKU ID FN1879655-S-WH35499 from pepperfry on 27th Jan 2021.
Product i received was defect and broken, hence raised return request through pepperfry mobile app.
Its been more than a week and no pick up has been scheduled. There have been sveral emails written from my end and sent to pepperfry support team but so far no response.

I need to this companh to return full amount and pick this defective...

Product name-Bubble study table with shelf
Ordered date-15 Jan 2022
Promised delivery date-23 Jan 2022, 30 Jan 2022, 2 Feb 2022, 4 Feb 2022
Current status- Product not delivered

I ordered a table on 15 Jan 2020, It was supposed to be delivered by 23January 2022.To my surprise customer care informed me that the item is defective and they are looking for replacement.
After calling multiple times, they...

On 17 Jan I bought Iron 7 Running Horse Wall Art With LED In Yellow By The Sk Creative Arts, order no.[protected]Cost:
Rs 4051) which shipped on 19 Jan and delivery date as 29 Jan.
Today is 2 Feb and I haven't received my product yet neither customer service receiving call or answering to my mail or chat. Post 19 Jan there is no status update. Every single day I receive message from delivery partner ecomexpress that "it will...

I have ordered Iron 7 Running Horse Wall Art With LED In Yellow by The SK Creative Art (order no.[protected] on Jan 17, 2022. Shipping scheduled for 19 Jan 2022 and Delivery was on 29 Jan, 2022. I have not received the product till today (1 Feb, 2022) and there is no status update post 19 Jan, So I don't know if at all it has been shipped. I have been contacting customer service over 24*7 he chat, calling directly, giving missed call to call...

I placed an order with Pepperfry App on 30th Jan 2022. Amount of Rs.6010 was paid from my PayTM wallet. The Pepperfry App shows that payment has failed and hence order cancelled. As per PayTM this transaction is successfully completed and amount forwarded to the merchant. Unfortunate part is that Pepperfry customer services is not at all courteous and is not helping in tracing the payment made which might have hit their suspense account....

Order 1 : Should have been delivered on 29 July
Order ID-SKU ID :[protected]FN1875689-S-PM36608
Order Date: 09 January 2022

Order 2 : should have been delivered on 1 feb
Order ID-SKU ID :[protected]FN1760549-P-WH5046
Order Date: 24 January 2022

The company has been delaying orders without any intimation. when order 1 was delayed, I called to check as I had stayed home to receive the...

Hi,

Delivery date - January 8, 2022
Order no.[protected]
Product - Bajaj Food Factory FX 11 Food Processor 600 watt
Name of customer - Aneri Chandura
Email id - [protected]@gmail.com

I had purchased this product from Pepperfry and return request was raised within 2 days (Pepperfry claims easy returns for this product) but still product was pickedup after almost 10 days i.e. On January...

I bought the woven stool. Used it fir 2 times for not even 5 mins each. It looks like a hammock now!! The response from them-we can't do anything about it. Such poor quality, aweful customer service. I want it returned as it is useless for me now. No one can sit on it!!...

No response on Return request raised on 18th Jan 2022 for Order No.[protected] Blue Wool Floral 4 X 6 Feet Hand Tufted Carpet by Jaipur Rugs Qty : 1 ₹ 7679 FU1880894-S-PM13853
I ordered Blue Wool Floral 4 X 6 Feet Hand Tufted Carpet by Jaipur Rugs Qty : 1 ₹ 7679 FU1880894-S-PM13853 (order no.:[protected] on 08 Jan. 2022 and received it on 17th Jan. 2022 thro. DELHIVERY courier service. But when i checked the dimensions of the ordered...

On Jan 11, 2022 I placed order#[protected] with Pepperfry for 2 products. Out of 2 products, I have received one product on 19th Jan 2022.

I found that they delivered wrong product and I submitted return request on 20th Jan 2022. I have also received an acknowledgement from [protected]@pepperfry.com stating

"Your Request for a return of Pepperfry order no:[protected] has been received. We’re on it. Allow us 12 working...

I was given a credit of 1001 Pepperfry wallet points under their promotions. I ordered a table for rs 1386 out of which 1001 got redeemed and rest I paid out of my pocket. Unfortunately the table received was broken from a corner and hence I raised a complaint for return. They took ten days and multiple attempts to contact them to accept a return and credit me back the promotion points and the executive confirmed that I will be able to use...

I had placed an order on 6th Jan, after payment it is not showing the order details in my orders as well no email no message received. None of the agent is helping me they say they don't see the transaction but the bank has conformed payment and transaction details for the same. I have lost my 6000 rs with no help from anyone, they just ask for Order # which I haven't received, I have been chasing them from 1month and no help.
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I have cancellation Nariko 4 Door Wardrobe in.order Number[protected]. O didnt get my refund.When i get my refund....

As per above I purchased a blue carpet from pepperfry as above. The product was low quailty and blue turned violet in some areas. The company rejected my return request saying photos look ok. At they should have compared the photos. Seems like catridge ran out while printing the carpet. Moreover when I step on the carpet after being wet and then step on the floor I have blue colour on my tiles everywhere of my feet...