[Resolved] Pepperfry — order not delivered way past delivery date, no satisfactory rescheduling done | |||||
Pepperfry order id :[protected] Order placed on : 12th january 2018 Scheduled delivery : 23- 27th january There were no updates regarding delivery. So i called the consumer care on 26th and they said i will get a call on 27th. There were no calls or messages on 27th january.. So i called the customer care again and they said they will deliver on 28th, sundayor 29th, monday. I made myself available at home during the long weekend 26th-29th and there was no delivery. They sent a message and delivery personnel called me on 30th tuesday and said they will deliver in 1 hour. I said i am at work and asked the personnel to deliver after 5pm which denied and abruptly cut the call. Customer care later called me and i scheduled my delivery and assembly to 4th feb, sunday, only i day i can be available at home. There were no calls or messages so i called them on 4th february and the customer care executive tells me they cannot deliver it today and they will deliver on monday or tuesday. I have already made myself available at home for scheduled delivery : 23rd -27th january, late delivery: 28th-29th january, and super late delivery : 4th february. That itself is too much i can do for a table delivery. Still no delivery and bad service from pepperfry. Was this information helpful? | |||||
Mar 9, 2018 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Feb 06, 2018 Pepperfry Customer Care's response Called twice on the registered number [protected], but cx did not answer.. Our delivery supervisor was also waiting near her building for the delivery, but cx did not answer his call as well.. Cx is re-scheduling this delivery as there have been close to 5 attempts made till date.. Have marked an email to cx.. Awaiting for an update..
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Comments
Always a pain to get stuff delivered on Pepperfry. They come knocking even when you ask them to get the delivery done on weekends. Should we just quit our jobs and sit at home and wait for the delivery?
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