Pepperfry Complaints & Reviews

Hi,
I want to complaint against this furniture online site "pepperfry". Its been a month i ordered a king sized bed, they delivered that in 15 days i. E. On 15th dec 2017, but the product was not complete only head support was there, no side and foot support was there. After that i requested for the replacement, since then there is no response from pepperfry and they are showing the false status of product being delivered successfully....

Hi

I have placed an order on 31st december evening. Order id:[protected] and amount: rs. 5174/- it was an order of two chairs and a shoe rack.

Before ordering i couldn’t see the estimated time of delivery anywhere in the app. After ordering and doing the payment, it showed that estimated delivery time is about 1 month. It is not feasible for me to wait for a month. I want to cancel this order.

I...

It's strange that pepperfry doesn't have a cancellation policy. I had placed an order or pepperfry for an incorrect product and realised immediately after placing it. It can be construed as human error, however pepperfry will just fleece you for it by refusing to entertain requests. This is a bizarre practice and these cancellation policies should be available for review upfront like airlines do so there is no confusion. Anyone may want to...

Dear Sir,

I have booking order Order No.[protected] in Peeperfry.com, but prodcut is not good, i am not satisfied this product, then i contact peeperfry customer care CEO, but person Gaurav told me i will not cancelled this product, because there are not issue this product and i am not return this product, Do what you have to do?

So please Sir help me, product is not good, material used is very low quality, br...

Order no.[protected]th december 2017 21:01:35 ist)

They are not delivering sku: fn1580207-s-pm8748 part of my order, which is a mattress.
Bluedart was not able to deliver that, as we stay in 2nd floor and there is no enough space in staircase to bring the queen mattress.
Again they (Pepperfry) have rescheduled on next saturday (23rd dec 2017), but i have not received again.
When i have called customer...

This king size bed got broken on sides, just within 25 days of its purchase from pepperfry, that too during midnight sleep, making me afraid of as it made a snap sound like sinking inside the bed. I had contacted customer care of pepperfry also, as this bed is supposed to be within warranty period upto one year from its purchase. But poor wooden framework has caused this damage.....

Dining table set got delivered on 19th december 17’ and the delivery people tried to assemble it but i could not do it. There are screws which are not getting fixed and the bench and chairs have balancing issue and the chairs have poor finishing. I complained in customer care and there is no responsibility of accountability from pepperfry. Every day passing they are just telling me to wait for another day and then another day. Do not buy...

Hi, this is with regard to order no.[protected] wherein i ordered 2 beds to be delivered at my location. I specifically mentioned in the options available in the order page that both the products are to be delivered to me on the same date. The expected date of delivery was shown in the website as 9-13th of december. While one product was delivered to me on 10th if december, the other is yet to be delivered. Moreover, on 12th of december, they...

Yesterday ie 18th december i placed an order along with online payment to pepperfry order number[protected].
Immediately after placing the order i contacted on phone to pepperfry customer support three times call and also sent a emai complaint (The case reference number is ph[protected].) & inform that by mistake the product's heights are small and do not have shelf racks, so i should not give it, please cancel it, and return the money...

I have placed an order for kids cot through pepperfry on 9/12/2017 and received the product on 15/12/2017 but after receiving the cot i have noticed the seating height of the cot is barely 7 inches, hence i raised a request for refund but pepperfry guys have rejected the request saying it’s mentioned in the measurements but the height of the cot is given but not the seating height of it which is completely ambiguous and with double standards...

Today ie 13th december i placed an order along with online payment to pepperfry vide order number[protected].
Immediately after placing the order i contacted on phone to pepperfry mr ajay
And also sent a emai complaint (The case reference number is wc[protected].) & inform that by mistake i had placed wrong size order of materess. I need the size 60x 78 size for my bed and so please amend the order and despatch the product as...

I placed an order for a shoe rack on pepperfry on 8th december. I added my address in hyderabad for the same.
My order was placed, and i was told it will be delivered between 19-22 dec. I was given a link for tracking the item, which i promptly checked everyday. Nowhere in the tracking does it reflect the shipping address of the item.
It was only after 3 days, on 11th dec, when i got an email for shipping, that the details included...

Dear pepperfry team

I ordered for queen size double bed but you people received order of a single size bed and delivered it. That is of no use to me. Please replace it with desired size. I have tried to contact you people many times already but always get a computerized response. Please help asap.

We can talk about the possibility of the difference in price and things but nobody is giving a proper reply....

I bought two wall shelves from pepperfry which were described as "no assembly required". On receiving the package, I found that it was only parts that required complete assembly. So, first complaint: blatant lies on the website to fool customers.
Since they refused to offer carpenter service OR to initiate a return and refund after repeated requests, I decided to hire a carpenter to do the work.
Even that did not work as the...

A two door wardrobe was delivered on 10.12.2017 to our address at Guntur, Andhra Pradesh as per our order ID No.[protected] dated 27.11.2017. (https://www.pepperfry.com/kenzou-two-door-wardrobe-in-wenge-finish-by-mintwud-1589896.html).
The delivery boys told that they would not assemble it. When contacted the customer service of the company over phone, they told that they would neither provide a carpenter locally nor take back the product...

My order of king size bed with mattress have been delivered on sunday 10th dec 2017 at 1 pm and the assembly was promised to be done by 2.30 pm as per prior request however now the pepperfry team is denying on the same.
As a corporate employee it is not possible to be at home on working days (Mon to fri).
The customer support executive (Mr suresh) denied to raise complaint and guided to wait till eod and if the carpenter won't...

The above captioned order no. Initial delivery promised between nov 25 to nov 29... Than arbitrarily changed to 2nd dec. On 2nd morning i get a tracking e mail which says the delivery shall happened by nov 29th??? Making a mockery of themselves and my self. Till 2pm on 2nd dec the call centre advisors maintain that delivery shall definately happen by day end. At 7 pm on 2nd dec they shall it will take 3/4 more days. After an half an hour...

I ordered a queen size and side table from pepperfry.

This company delivered defective piece, claiming that a proper qc has been done and taking more than 7 days to action on the complaint that was initiated at the time of assembly. They make the customers fool by assuring false commitments which they never care.

No one from refund department has ever called me till date whenever i call them, it seems that everyone...

Hi i had placed order for wall unit shelf which i received on 15th december. Due to quality issues i immediately placed return order for the same on 17th december. I got mail that pepperfry will schedule pickup of the product soon. Then i got a mail that they will contact the seller for pickup after all this mail trails still the order is not yet picked up. Giving false assurance from the customer support (Mr vipul chauhan) of pepperfry....

This is with reference to my purchased id no: 30353835 dtd:[protected] from m/s pepperfry online shopping for 2no tupperware containers. This tupperware containers were shipped via delhivery courier with taking id[protected] and received by me on 09.11.2017. After opening the box it was found that the product looks old, odd in size and poor in quality. The issue was immediately taken up with m/s pepperfry customer care and request was raised...