Pepperfry Complaints & Reviews

Hi,
I'm being TORTURED by Pepperfry.
Pepperfry sent wrong items & refused my return request.
Neither ready for replc nor refund.
When I confmed that I have took videos while unpacking, asked me to share but just for making fun & timepass.
Not sharing vendors details to communicate.
Being ordinary person 14500 is huge amt for me which I want back.

I bought these products at @ 700 and 2000 respective, worst plastic, it's of 120 in market and they charged 700 bucks. It wasn't avl in the market that time and size ordered was big... What they delivered is a total crap. For side table... Low quality china boards for table... Which didn't lasted even for a month... This site shall be blacklisted. No replacement offers

I have placed an order with pepperfry[protected]
The shipping address is different from billing address, i told them to make it same or cancel the order. They neither changing the billing address nor ready to cancel the order.

I have tried calling them, written emails and calls but no resolution.
They are stubborn and giving lame excuses.
How can be a company so rigid by not allowing the order cancellation?

Please guide

Placed order on 10th feb, received product on 14th feb.
We placed for return on 16th after two days received mail as its declined.

Its very unsatisfactory to know this, as the rear side of the product is rubber. Which will tear off after few usage which we experienced in past.
And we don't see any rear side pic mentioned of the product while placing order also.

Already today is 7th day and they asked to return it within 7 days.

Please make sure to process for refunding.

Regards,
Vinay
[protected]

This is the most horrible experience ive had shopping online in my entire life!! And i have been shopping online for the past 10 years but never has this ever happened!! These guys are pathetic and have no agenda to serve customers instead are doing their best to rip people off. I placed an order from their site 10 days back and the order number is[protected]. I later got a call from the seller stating that the price was wrongly listed on the site and that the actual price was 900 but these guys had upscaled it to 2000/- and made me pay through debit card. I felt cheated and even after repeatedly calling the pepperfry team(more than 6-7 times now) no resolution has been done. All i hear from their end everytime is “we will call you within 24 hours” and no one ever follows up. I told them i want no part in this dispute between them and the seller and i want the product returned for obvious reasons but they outrightly DENIED! I mean wtf?! This is just so that i can spread awareness that these people are big frauds and no one should ever order from their site bcz they will just have to face what i am facing right now! The seller tells me that they are not even responding to him! So that pretty much makes it all clear. Beating around the bush waiting for the dust to settle ..this is their pattern ..trouble people let them suffer then eventually they’ll forget all about it and nothing will ever be done.

Bought a wardrobe on 3rd of Dec 2014 from Pepperfry for Rs 31534 . Today one of the wardrobe doors came off the hinges. Do not know that how does this happen to such an expensive product of a reputed brand. Anyways I called up the customer service and they refused to help me stating that this out of the warranty period. I offered to pay for the services as well however they declined even for that refusing straight away. This only shows that these people present a colourful picture to lure customers and then back off in case of any problem with the product. Nothing but a fraudulent activity from a fraudulent company cheating on the common people who have given away their hard earned money to buy their product. My wardrobe now would lie useless without its door and probably would be thrown in the dustbin . Kindly look into this and ban Pepperfry from selling fraudulent stuff and fooling common people. They are thriving on our money. Pls cancel their license if possible so that people are saved from being deceived by them anymore.

I bought mosebear led 9 watt bulbs on 13/05/2017. after one months use they fused. i contact moserbear custumer care he say to me their company closed warrenty online product by pepperfry afterthat i contact pepperfry custumer care so many time that i am suffering warrenty issue problem but they did not give me correct information they did not satisfied me worst pepperfry service

I had ordered item id no. Fn1654817-s-pm4137 viz. Princess bunk bed in pink & white finish on 19.12.2017. The schedule date of delivery was given as before 12.01.2018. However, after much delay, contacted customer care on 17.01.2018 (Ref. No.[protected]) who assured to deliver as soon as possible. Subsequently when contacted again on 20.01.2018, they offered to refund due to damage of item, to which i dis-agreed and requested to arrange for replacement and delivery of item at the earliest. Informatively, i had made payment of rs.30, 840/- through credit card with emi for 3 months and the 1st installment has been billed on me. I do not accept the refund as i had already been billed with emi and had to pay interest component due to pepperfry arbitrarily processed to refund after a gap of more than a month from date of payment made by me. I request pepperfry to revoke for refund and arrange to deliver the item already paid. Otherwise, i request pepperfry for refund of rs.45, 000/- towards inconvenience caused to me due to non-delivery of item and cost incurred towards interest on emi to my credit card banker.

Worse pepper fry products. Given different design. I never order anything from this site.

I given one degin curtains and received different design. But after 7 days i relised that. Because my order location is different from delivery location. So after came to home i relised that they given different design.

I relised that perpperfry also do frauds. I never expected that they do like this. I lost complete trust on this site. Customer care also no reponsible and proper communication. They dont know any think.

I tried to convey my problem. But they said they cannot do any thing.

Dont buy any thing from this site.

Atlest if i knw they give wrong designs, i can be active.

Link below:
https://www.pepperfry.com/cortina-black-jacquard-premuim-curtain-1364523.html

Pepperfry order id :[protected]
Order placed on : 12th january 2018
Scheduled delivery : 23- 27th january

There were no updates regarding delivery. So i called the consumer care on 26th and they said i will get a call on 27th. There were no calls or messages on 27th january.. So i called the customer care again and they said they will deliver on 28th, sundayor 29th, monday. I made myself available at home during...

I ordered a bed worth inr 35000 from pepperfry.com on 14-jan-2018. The delivery date quoted by pepperfry was between 24-jan and 29-jan 2018.in the middle, i received no update on what my order status was. On 29-jan, i reached out to the pepperfry customer care and inquired about my order. I was told that customer care would revert back with the order details in 24-48 hours. Customer care did not tell me what my order's status was. Customer care denied any knowledge and said that they will have to check with the warehouse. The "track item" option on pepperfry.com also shows no update from the day i have placed my order. As of this moment, i still do not know where my order is, and pepperfry.com has not responded back with any information.

Hi team,

I have ordered two things in pepperfry.com. Below are the details for the same.
Order number[protected] – aquagrand plus freedom 12 l ro+uv+uf water purifier.
Order number[protected] v-guard springhot instant water heater 3 ltr.

These two products have been delivered but no one called me or responding for the assembling/installing these products.
Can you please help to check why not responding and when shall i expect executive to come and install the same.

Your swift response is highly appreciated.

Had purchased online chest of drawers and a single wardrobe on 4th jan 2018, order no.[protected], with delivery date given between 15th to 17th january, 2018. However not delivered, called customer care, told will be delivered by 19th jan, not delivered, called customer care again on 20th jan, told will be delayed by 10 dqys from 20th jan,. Worst part is i have not been informed by pepperfry of any delays on both occasions. They do not bother about customers need and requirements. I have asked for cancellation of the order and given tha case ref no. As ma[protected], this was on 20th jan @ 1500 hrs, and was told that it will done within 24-48 hrs, since it is nearly 44hrs now and nobody has bothered to contact so far. Wondering the money is down the drain. Help required for refund.

I had ordered for three types of cushions.
1). White polyster 16 x 16 inch cushion fillers (Set of 5 by azaani) - cushions are completely compressed and has become flat like a carpet
2). Brown velvet 16 x 16 inch donut pillow cushion covers with insert (By stybuzz) - this quality is like paper, doesn't feel like velvet at all
3). Yellow velvet 14 x 14 inch kiss emoji cusion cover with insert (By stybuzz) - - this quality is like paper, doesn't feel like velvet at all

After providing such bad quality cushions, they deny to accept returns.
The customer service is so bad. They don't return the calls when they promise to call.

Extremely unhappy with pepperfry.

Note to all the online shoppers, avoid buying anything from pepperfry. They deliver real poor quality products and they don't accept the fact and deny to accept returns.

Order no[protected]
Pre-paid payment
Ordered on jan 04th 2018.

I deserve to get the products returned and a refund the amount completely.

Pepperfry does not put customers first. Their only prerogative is to make money. They are definitely not flexible to customer's needs in any way. They are not helpful on the phone. I finally spoke with a manager Sumit Majumdar who was worse to talk to than the call center agents. He didn't want to listen to anything I had to say and just kept harping on the T&C of Pepperfry. They are definitely misleading customers but mentioning the "Shipped" in days when you are looking through their App. Please read the fine print before ordering anything. The actual delivery date will be very delayed. They are not at par with they competitors. I will never use Pepperfry again. This was my first and last mistake with them.

In reference to the above order no, i booked a dining table on 31st dec’17. I requested for weekend delivery at the time of booking which was humbly agreed by the showroom manager. Based on the status online, i called up the team on 11th jan 2018 which was thursday and i was told that delivery is scheduled on friday 12th jan 2018. I requested again, to make the delivery on saturday which is 13th jan 2018. However nothing got delivered on 13th as well as 14th of jan 2018. Next committed date was 15th jan’18 after 6 pm since it was monday. It again changed to 16th jan’18 and then to 17th jan’18.in this entire episode the only constant communication from customer care was that the product is in the bangalore warehouse and they will update us once the product is dispatched. The communication from the showroom manager is, warehouse guys are not picking up calls and they will update us. To my surprise i have not received a single call from pepperfry updating me on the status and reason for delay. It’s only me who is calling the customer care team as well the showroom manager on a daily basis.
As per the latest conversation this is supposed to be delivered today after 6 pm but i have not received any calls from the warehouse yet and i am actually not expecting any calls as well.
This is my first purchase from pepperfry and i have always been a customer for urban ladder. I was trying something new, but i guess the first experience has really become the worst one ever.
To conclude, can you please help me out in this regard by any chance or you have the similar update saying product is in the warehouse? Can i please get atleast one call from pepperfry’s warehouse team in bangalore indicating the timeliness and reason for delay? If i am not getting my product today, please consider this email as a request for cancellation of my order with immediate effect……

Regards,
Avinash jalan

I have placed an order for bed, wardrobe and dressing table yesterday and wanted to cancel it due to delivery issue but no one wants to help me from pepperfry.
Spoke to call centre executive and manager and requested him to please priortize the delivery process but they are very straight that this is not possible.
I requested them to get it delivered by 18th as we have an urgent requirement of this furniture but no body is even able to help me on this and not even helping with the cancellation of this order.
I just forget to check the delivery date before ordering however expecting just to expedite the delivery process from pepperfry..
Ordernumber:[protected]

"Pepperfry" should rename itself as "Bhejafry" as it has the worst customer care and return policy, I had to call the customer team 7 times over a span of 3 weeks to follow up on my issues. In the meanwhile, I filed a case as instructed by the customer care agent for returns and there was on reply to the issue. I sent a separate mail to the returns team and bumped it twice and still no reply. I would highly urge customers to stop patronizing them as God forbid if your product is defective, broken, needs additional requirements their customer care them is surely not going to help you . You will end up wasting your time and losing your cool with the inefficient executives which will be a surely a waste of money and effort. I have attached below the sequence of events that tortured me after buying their product and the series of communication followed up on my grievance.

In my opinion if one really wants to waste time, money and effort please continue their services. Please share this to all users so we can educate people on the lack of efficiency and clarity of the customer care team that works there as well as the general feedback to be provided to the Pepperfry team .

Regards,
A Disappointed Customer

Dear sir/madam,

Sub : pepperfry case ref. No. Wr[protected]

I am retired commander who is 72 years of age. On 14 dec 2017 i purchased {invoice no. Pp/3503/17-18 (Order no:[protected]kd1498000-s-pm11193)} a "home belle stainless steel utensils kitchen rack
(Sku: kd1498000-s-pm11193) from the pepperfry website. I purchased this item as pepperfry is considered to be a reputable store and the website clerly mentioned that the article is made of stainless steel. I paid rs. 811.00 for the item and it was delivered to my home a few days later. To my utter disappointment the article started rusting merely after a few days. I immediately registered a complaint with pepperfry for the inferior quality of their product and requested that i be allowed to return the item for a refund.
I received an acknowledgement for my complaint on 31 dec 2017 and some one from the customer service called me up and said that my request is declined as the complaint was registered after the allowed period of
Time. I am consultant engineer and tried to explain to him that the rusting is a slow process and become visible only after a period of time and i did make a complaint as soon as the rusting became evident.

However he was not keen to address the issue. Pepperfry website has a provision for escalating the issue if it not resolved and i tried to escalate the issue only to realize that even though there is a provision to escalate the issue to founders / senior management this channel cannot be accessed to register a formal complaint.

In my opinion, as pepperfry consider themselves to be a reputable retailer they should endeavour to live up to the expectations which consumers have. I consider that the response i received from a so called prestigious store is an unjustified solution. An item sold as made of stainless steel starts getting rusted in a period of one week can be attributed to no other cause but inferior quality and should have been taken more seriously by the management team. As i had mentioned i am a consultant engineer with years of experience in engineering and with out any doubt i can substantiate that it is the poor quality control by the procurement team that has led to such poor quality products being sold by pepperfry.

I would therefore be most grateful this issue be taken up with pepperfry and suitably resolved. I would also like to state that i did try to use the provision available (After escalating the issue from the two lower levels) but the website prevents the issue being escalated to founders (This also may have to be rectified)

Yours sincerely

Best regards

Cdr (R) harihara suthan ceng, fie, fi (Mar) e
South extension part - ii
New delhi - 110049
Mob :[protected]

Bought a bed from peperfry.com, after assembly the bed was shaking, i complained to customer care, after a week of lingering the case, one of account manager of pepperfry, (Naresh) called me and asked to accept the product and fix the problem by self, we will offer an additional discount of 5k rupees. I denied as the product was defective. Same day evening, i called customer care for update and i was shocked with response, they literally denied to return the product. And told me to do whatever you can. I am feeling cheated by pepperfry... I lost my money and mental peace too.