[Resolved] Pepperfry — refund in the form of wallet money

Docsv

Address:

HOUSE NO 567 SECTOR 36-A CHANDIGARH, Chandigarh, Punjab, 160036

As per the order[protected]. Dated last week of december 2019, i had ordered a king size bed which mentioned storage in its description and on arrival it turned out to be mere open space partitioned by slabs with no storage.
So after dilly dallying for initiating a refund for 3-4 days and on repeated calls, support people finally agreed on a refund. But problems didnt end here, they said refund will only be given in the form of money in pepperfry wallet amounting to 25000/- rupees.
How unethical practice followed by this company.
Please initiate my refund in the bank account used to make payments on urgent basis.
And stop making fool of people by holding up money.

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Feb 17, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Jan 12, 2020

Updated by Docsv Edit #1-It was box storage in description and on arrival bee didnt had box storage.

Verified Support

Jan 15, 2020

Pepperfry Customer Care's response Dear Customer, we apologise for the inconvenience caused to you. We will take it up with the merchant and get this resolved promptly. We shall keep you posted.