Pepperfry Complaints & Reviews

I have purchased a product in pepperfry and initiated return, as there is difference in colour shade between the display image available in app and the actual product. However, return request is denied twice with some lame explanation.

In the name of return policy, they rob customer's money in a professional way. I recommend people to refrain from shopping in pepperfry and shop in only standard shopping sites like amazon where the customer care service is good.

Order id[protected]kd1779656-s-pm20785.

+2 photos

Jan 22, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

Pepperfry Customer Care's response Dear Sonam, the product delivered is as per the description mentioned on the website and hence cannot be accepted. Please check the detailed product information to know more.

View replies

A

akila9999

Jan 9, 2020

Already raised complaint twice to resolve the issue of noise on the product of KING SIZE BED. But Customer Service says it cannot be fixed though we have a warranty of one year. Any asking customer to ADJUST with the noisy product.

Reply

Pepperfry Customer Care's response, Jan 12, 2020

Verified Support

Dear Akila, please share your Pepperfry order details and we’ll check and get back to you soon.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I ordered a futon and a shoe cabinet (Order No.[protected].
I realised that i did not need the product within a day of ordering, before the order was even packed for shipping. Tried speaking to customer care to cancel but it was denied by the service agent and also by their superior, citing PepperFry policy reasons.

This is nothing but plain old EXTORTION. It sickens me to see that such vendors are allowed to operate in the online shopping space. They claim to be fair to the merchants of the products, but they are more than willing to ROB the customer.

Dec 21, 2019

Complaint marked as Resolved

Pepperfry reached out to me seeing this complaint. They were willing to make an exception as a good will gesture and offered cancellation with a 2% fee. Thanks to their support for getting this resolved. However, I would like to re-iterate that this no-cancellation policy is absurd and PepperFry should work towards removing this clause as it can repeatedly cause problems to customers. Considering that the website deals with furnishing, which is generally large in size and cost, not giving the customer an option to change his decision is detrimental to the purchasing experience.

Pepperfry customer support has been notified about the posted complaint.

View replies

N

Navneeth A

from Bengaluru, Karnataka

Jan 3, 2020

The details about cash back should be clearly specified. Not all companies have a policy where they can use only 25% of their wallet at a time. This is really misleading and should be informed to the consumer initially itself.

Reply

Pepperfry Customer Care's response, Jan 4, 2020

Verified Support

Dear Navneeth, the details for the cashback utilization are clarified on the website in the terms & conditions. Please check the detailed information in the FAQs to know more.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411048

I purchased a kids study table worth rs 21, 000 on 3 nov and paid in advance.

It was written it will be delivered in 4 days and i did not receive the product till 18-dec. Till date i have called multiple times pepper fry call center, raised multiple complaints, called the call center many times but to no update whatsoever and today they asked me to give account details for refund. Complaint # e[protected] for pepperfry purchase order #:[protected]fn1710883-s-pm25323.

I want refund along with interest from pepperfry and also want to know what kind of action will be taken against the manufacturer bubblegum for such inappropriate way of dealing with customer. It makes me feel pepperfry business is to earn interest on money collected from customers in such a manner.

Jan 22, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

Pepperfry Customer Care's response Dear Customer, we are getting this checked with our team internally and will revert to you shortly.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560043

I am tired of calling the customer care and i keep getting assurance that i’ll get it today. I even spoke to the floor manager on 13 dec, who assured i will get it by today.

The delivery guy is not picking up my call and answers rudely as well. His name is vignesh and his mobile number is [protected]. I even reached out to his manager mahesh - +[protected].

It is frustrating that i have to be the one to follow up as it is not my job. I will ensure i never recommend pepperfry to anyone i know, and at this rate you are going to lose out on good customers.

This is highly insulting, please initiate my refund, as you are not able to ensure my order is delivered on time either.

So, please initiate my refund.
Even a person name sonu. G who was assigned my case, failed to ensure i got my order. Not sure why is she was assigned my case, if she couldn’t ensure i got my order on time. I hope she knows her jobs and at least initiates my refund

Pepperfry is the worst

Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by snmprasad Sonu.g has still not initiated my refund or sent me my product after giving false replies. Please help, because I am tired of following up.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear Sonam, the order was successfully delivered on 15th Dec'19. Hence, we have closed the case

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 625001

I have mistakenly ordered a XXL bean bag instead of XXL bean bag. Immediately after placing the order i realised it and called the customer care and asked them to cancel the customer care person told me that it cannot be cancelled once the order is placed. He asked me to return the product after delivery.
Product was delivered and i initiated return request. Then they called me from customer care and that person said it cannot be returned as there is no fault with the product..
i accepted the product only just because the customer care person said it can be returned after delivery only.. What is this.. it is just waste of money for me now

Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear Abirami, If you have any unresolved concerns, please share your order details and we’ll check and get back to you soon.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had ordered an Orion sofa cum bed ( order number:[protected] from pepperfry.com worth 26000 INR and received it in damaged condition. Product is broken and of extremely poor quality. I complained about the same for several times but it is not yet resolved. Everytime I call them and they send a carpet after 2 3 days to check the product. Carpenter reports pepperfry that after applying some wax and other stuff the crack won’t be visible. I conveyed same to pepperfry asking if I have paid for new and good quality product why are you fixing the product with wax and forcing me to keep it saying it does not come under their T&C. I have raised the complaint for 4 times and it is getting delayed every time. Also each time pepperfry resolves the complaint without even notifying the decision. Please help to resolve this issue.

+2 photos

Pepperfry customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by Shyam_Sawant Now the pepperfry customer care says they wont be able to take any further action until and unless we allow carpenter to put wax on the product. Only after applying wax, we can raise a complaint again and then they will see if the product is still damaged then only they will approve a return request. But this is ridiculous, I mean how can you pressurize your customers to accept damaged products? I already know that the product is damaged and applying wax on it, cracks will be temporarily invisible but again after few months it will get back to its original damaged state. Pepperfry has an extremely poor customer support, customer care executives are just not ready to understand the problem. All they have to say is, "sorry we do not support this".."this doesnt come under T&C" and what not. This is a sheer harassment. Pepperfry has no right to torture their customers like this and keep anyone's money for more than a month. This is very frustrating to deal with pepperfry. Can someone please take some real steps to sort this issue out? Regards, Shyam Sawant

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed an order with pepperfry on oct 29 2019. I placed a return return request by calling their customer care as the product did not meet requirements. The refund amount was credited to the pepperfry wallet instead of the payment source. Post that i placed another order which partially used the pepperfry wallet. Now when i ask pepperfry to return the remaining amount to the payment source, they are saying it cannot be transferred. Now my money is stuck with pepperfry.

Here is the response i received from pepperfry when i reached out their customer care.

"we wish to inform you that as you have used part refund from wallet to place the order#[protected] we cannot transfer the refund credits from the pepperfry wallet to your bank account."

I am expecting the money to be transferred back to my account than keeping in the pepperfry wallet.

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear Suneel, If you have any unresolved concerns, please share your order details and we’ll check and get back to you soon.

Dec 23, 2019

Updated by Suneelkumar Kunani Here are two emails i received from pepperfry
Email 1: at Mon, Dec 9, 4:34 PM

Dear Suneelkumar Kunani,

This communication is with reference to your Service Interaction Number PH[protected]

We wish to inform you that as you have used part refund from wallet to place the order#[protected] we cannot transfer the refund credits from the Pepperfry Wallet to your bank account.

For further queries, you can call us on +[protected]from 10 AM to 7 PM, on all 7 days), write to us at [protected]@pepperfry.com or check the FAQs.

Trust you found this information useful. Please leave your feedback on this service experience.

Happy Furniture to You.

Team Pepperfry

Email2: Mon, Dec 9, 4:34 PM

Dear Suneelkumar Kunani,

This communication is with reference to your Service Interaction Number PH[protected].

We are pleased to inform you that we have accepted your request for transfer of the refund credits from the Pepperfry Wallet to your bank account. You will soon receive an email from our internal Operations Team.

For further queries, you can call us on +[protected]from 10 AM to 7 PM, on all 7 days), write to us at [protected]@pepperfry.com or check the FAQs.

Trust you found this information useful. Please leave your feedback on this service experience.

Happy Furniture to You.

Team Pepperfry

Dec 23, 2019

Updated by Suneelkumar Kunani How pepperfry can hold the consumers amount?

View replies

N

NamanKumarSingh07

from Bengaluru, Karnataka

Dec 9, 2019

Thank you for sharing the information. Looking to buy a used car? Let us help you find the best used cars in India. Let us add luxury to your life.

Reply

P

Poornima Poo

Jun 9, 2021

I have ordered an item in pepperfry and returned it, but now the refund has been credited to pepperfry wallet. I have dropped several emails to the team but without resolving they are confirming that the issue is resolved.
And how can they keep our money in their app wallet I don't understand this stupid policy.

Reply

Gautam Ekta's reply, Mar 4, 2022

Refund mila kya apko??

Helpful

7 other people found this review helpful

7 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: 106, 3rd Cross Street, Sundar Nagar, Ekkathuthangal, Guindy, Chennai, Tamil Nadu, 600032

I purchased a bed from pepperfry and the bed broke while we were sitting on it. When we complained to pepperfry, they mentioned that the product will not be repaired nor is it returnable since it is broken. They said that breakage is not covered under warranty, where as the warranty details only states its not applicable to cuts or scratches, or damage caused by impacts or accidents (Screenshot attached). The pepperfry official refused to help us in any manner even to get it repaired. Its natural for any company to atleast send a carpenter to repair and fix the items in warranty. Pepperfry is bullying me this way. They are extremely rude too while talking. I spent really heard earned money on this. It is all wasted.

+2 photos

Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by lawyerhr Clearly the nuts and bolts couldn't withstand and it weighed down.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear customer, If you have any unresolved concerns, please share your order details and we’ll check and get back to you soon.

View replies

D

Dr.shami Salim

from Bhubaneshwar, Odisha

Dec 17, 2019

The products I have received NOT able to fit

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Ordered a bed which was received after 1 month, delivery guys refused to deliver product, even on weekend, after many efforts agreed to deliver at 10 am on monday but wasted whole day and came at 7:30 pm only to deliver a damaged product. They have no respect for the customers time, effort or money. Customer care is clueless and doesn’t care. No grievance redressal received on any issue. After making me wait for more than a month they have neither refunded my money, or agreed to replace the bed and are trying to defraud me, having wasted so much of time, effort & money i still dont have a bed to sleep on. What more their carpenter who came to assemble on realizing that product is damaged did not assemble, left the whole room in a mess and pepperfry is not doing anything about the harrasment and mental & physical problem i have to face because they just don’t care what is the customer experience once they get their money.

+4 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400007

Hi i ordered a wallclock my order no. Is[protected] i got absolutely rubbish response. I ordered a black colour wallclock mistakenly i clicked on the copper one. Since 3 days im trying to talk to customer care. Nobody did anything about it. Its a waste for me n my house. I needed an exchange not a refund. But unfortunately very bad service and responses. At a special request i ask you to exchange it.

Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Hello, the product delivered is as per the description mentioned on the website and hence cannot be accepted. Please check the detailed product information to know more.

View replies

M

murchana

from Panaji, Goa

Dec 11, 2019

I got my ordered item one week back but till now no one will come for assemble the product.. When I request them rather than 5times they said that they will send the carpenter but didn't stick to their words.
Please help me out from this problem.. Very bad experience with peperfry. This is my second time bitter experience with peperfry..

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400101

I have placed an order today for sofa and chairs and made the payment. Upon placing the order i realised that it was wrong order and i wanted to cancel it. I called pepperfry customer care within 15 minutes of placing the order and asked them to cancel it. They simply refused saying they can not cancel the order. I do not understand how they can not cancel the order when i called them within 15 minutes.

Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear Anirudha, we are a marketplace company and provide our merchants a platform to sell their products. Hence, we do not accept cancellation once the order is placed.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411045

It seems, it is a big fraud with consumer on online podium and least bother about consumers. I rushed to the studio and studio executive placed my order with wrong discount code and i got less discount so requested to match the price or cancel the order. But struggling between studio and customer service and no resolution. Though all this going they immediately started process and dispatched order even i am requesting them to cancel or match the price. I am writing on this podium so awaken customers read and stop working with them. I will surely take legal actions against them but consumers be careful with this kind of cheat websites.

Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear Customer, please share your Pepperfry order details and we’ll check and get back to you soon.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411061

I ordered the night stand along with the bed both being walnut color but received the product in 2 different colors and night stand seems old and fade. You can check the same in picture, but pepperfry will neither exchange/replace the product nor will they refund.in fact the customer service agents say they cannot help and we can go ahead and complaint wherever we wish too. I don't understand why people in our country i've guts to do wrong and be proud about it. Kindly help me with this.

+2 photos

Jan 3, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2019

Pepperfry Customer Care's response Dear Customer, please share your Pepperfry order details and we’ll check and get back to you soon.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana

I ordered a centre table from pepperfry (Order number[protected] on 11th november. The date of delivery was supposed to be 23rd november. The order has not been delivered yet and the customer service center keeps telling that the order will be delivered the next day but no results. I have been calling them everyday for an update but they seem least bothered and no solution has been provided yet.

Jan 18, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Pepperfry Customer Care's response The product is delivered on 29th Nov.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500032

Order no.

[protected]

I want to cancel this product and pepperfry does not cancel orders once placed. No online website does this, orders can be cancelled before it gets shipped. I want the product to be cancelled.

I wish to order a different product as i did not realize that the product is plastic, i do not want plastic finish.

As a consumer, we should be able to cancel orders when placed online.

Jan 18, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Pepperfry Customer Care's response We have provided full refund on the subjected order.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411015

Disgusting service and fraud company!!! Worst wood quality and worst assembly. All joints are visible!!! Same day return request is also not accepting not even returning my money which is not lesser than 13k.!!!

No return no replacement, don't buy products from them, they just say best wood quality but worst wood quality gets delivered by giving them loads of money!!!

Order got delivered - 21 nov 2019
Return request - 21 nov 2019 same day
No return or replacement call from resolution team - 22nd nov 2019...

Order id[protected]

+2 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I have bought twin wroght iron bed from pepperfry and the worst experience together. They have not delivered the complete product where accessories are missing, when carpenter came to assemble he found there is something missing, since then i have been calling and king to resolve but there is no one to respond and help.
The complaint of the company is even worst no complaint is getting registered and for there mistake they are giving excuses.
Is the way customers are treated??? From yesterday, if i ask anyone rom their team, they all say its not my mistake and pointing fingers to others.

Jan 13, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Pepperfry Customer Care's response Dear Aparna, If you have any unresolved concerns, please share your order details and we’ll check and get back to you soon.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700082

This is regarding order number[protected]DE1724912-S-PM28483 and[protected]DE1797244-S-PM12333 ordered from Pepperfry. The items arrived completely damaged/broken. To date, the refund amount was not credited to my account. Extremely poor customer service and policy from pepperfry. Third-party shipping vendors deliver all broken products and absolutely no checks or value for the quality.

Thanks & regards,
Sudipto Chakrabarty

[Attaching snapshots of the damaged items]

+4 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Surat, Gujarat, 395006

I order 2 product yesterday, both not shipped yet,
One of the product is milton 520 ml water bottle set of 4 as per description on product page...
Second is cello tiffin box set of 5 as mentioned on product page..
Now when i call customer care they said in milton i will get 4 pcs of water bottle but only 1 tiffin box..
As tiffin box will have 5 container not 5 set..
When i said cancel my tiffin box they said they can not once order placed..

Order no[protected]

This is pathetic service.. Why mention set of 5 as wrong description... I[censored] want to provide just one..
While same with water bottle they are ready tongue 4 water bottles as both have same description...

+2 photos

Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear Customer,

We have initiated a full refund which was processed on 22nd Nov 19. Please refer to the email sent for complete details.

Regards,
pepperfry.com

View replies

S

Sanjay Dayani

from Wardha, Maharashtra

Nov 20, 2019

Got a king size bed on sep 17 2018

Had some problem with some crack on the central pillar.my order no is[protected].

wrong information on product page now they are not cancelling order.. already shipped - Comment #3589741 - Image #0

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Order id[protected]
Brought one dressing table which was delivered after a month and for assembly we call and requested several time as we are available only on weekends but after so many attempts got carpenter to assemble on weekend. On opening the box found that the unit is badly damaged. Glass is broken and shelf corners and wood was also damaged from so many places. Now customer service is denying return/repair as they can do this only within 7 days. Like really?? To deliver they are taking endless amount of time with wrong traking details updated and to return it is 7 days. The product is in such a bad condition that i wonder in transit how come so many damages can be done. Also there was no fragile tag mentioned on the packing as it contains mirror. The installation guy also mentioned about damages in his record then also i am getting the reply that they can't do anything as 7 days are over. So here i am to let you people know that cheating like this will not be acceptable at any cost and i need solution for this issue.

+3 photos

Nov 19, 2019

Complaint marked as Resolved

Company scheduled a return for the product and will get amount in wallet and I will reorder the same product again

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Pepperfry Customer Care's response We have initiated a return on the complete product and pickup is aligned for the same. Customer is content with the timelines on the refund.

Regards,
Team pepperfry

Nov 19, 2019

Updated by Awinashkishore Thank you for your response. Looking forward for better handling of items during transport. Marking the issue as resolved.

Pepperfry Complaints & Reviews

File a complaint to Pepperfry

Pepperfry reviews & complaints page 29

return request is rejected in spite of reason being valid

Post your Comment

order cancellation denied

Post your Comment

pepperfry business model is to take advance and not provide product and refund for 2 months

Post your Comment

never delivered my order or is giving my refund

Post your Comment

poor service

Post your Comment

requesting refund for damaged product

Post your Comment

not transferring the refund amount to the payment source

Post your Comment

pepperfry neither repairing nor returning the product that is defective

Post your Comment

defective product - delayed services-callous attitude of customer care

Post your Comment

I ordered a wall clock absolutely unhappy

Post your Comment

pepperfry not cancelling order no 305963193

Post your Comment

cancellation or match price for order

Post your Comment

night stand

Post your Comment

order not delivered yet

Post your Comment

cancellation of a product

Post your Comment

4 door wardrobe

Post your Comment

product accessory is missing and no one to help

Post your Comment

emerald ceramic wild flower tall cutwork vase by @home and antique green aluminium deer sculpture by cocovey

Post your Comment

wrong information on product page now they are not cancelling order.. already shipped

Post your Comment

totally damaged product is delivered and denying return/repair

Post your Comment

Related businesses