[Resolved]  Pepsico India — non response for supply of aquafina water bottles

Hello,

I am an extremely frustrated customer of Aquafina water, based in Hyderabad.

Please see below the mail-trail that I have been writing to the Customer Care of Aquafina...and no one responds...to ANY of my emails that I send them.

Water delivery happens only after DAYS of contacting the company...it is pathetic that such a reputed brand is functioning like a completely mismanaged company...when you read the below email-trail, you would be able to sense what level of Customer Service does PepsiCo have!!!

Regards,

Vishal

Mobile: [protected]

[protected][protected][protected][protected][protected][protected][protected]---...⇄

From: Ravikant, Vishal
Sent: Tuesday, October 2, 2018 9:37 PM
To: 'SPA - AMENA India Feedback, Consumer {PI}' ; 'Consumer.[protected]@pepsico.com'
Cc: Ravikant, Vishal
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009
Importance: High

Hello Aquafina team,

Another email coming from 1 of your MANY DISSATISFIED customers!!!

My issues with Aquafina continue to exist!! There are delays in delivering water ALWAYS…the minimum wait is for 2 days since the time I place the order till the time I actually get the delivery.

In the recent past, I have been called by your Hyderabad based Aquafina employees directly that I should only be calling them up for delivery requests…which I do…and STILL I have to follow multiple times…for days together…and then finally the delivery happens after a minimum of 2 days…sometimes it takes 4 days…sometimes a week!!

I am not living in any remote area of Hyderabad…I stay in central Secunderabad which is main-stream..and still there are issues EVERY time when I have to wait for my delivery of Aquafina cans.

Why can’t Aquafina be professional in their approach…where all it takes is 1 phonecall…and the water is delivered the same day,

This is the day and age of Customer Service….where there are numerous options for a customer to choose from, in the market..why can’s Aquafina be professional??? Aquafina is no different than a small “mom n pop” shop next door…EXTREMELY DISAPPOINTING!!!

I have been speaking to only Narsingh from Aquafina ([protected]) and Vinil ([protected]) also from Aquafina…who keep giving me FALSE commitments EVERY time when I order…i.e. water will be delivered today…but eventually I have to call these guys up NUMEROUS times to follow up..most of the time these guys don’t pick my calls anymore, knowing that is it from an irate customer….

Aquafina: I would NEVER recommend this to anyone…unfortunately I want Quality drinking water…and I AM STUCK WITH YOU GUYS…else I would have moved on years back!!
Someone higher up in Aquafina….WAKE UP… and PROTECT YOUR BRAND!!!

Vishal Ravikant
Mobile: [protected]

Address: 163, Sector A, AWHO, Gun Rock enclave, Secunderabad…PIN: 500009

I expect someone from Aquafina to be calling me on my mobile.

I would also like to Tweet this on Twitter and let everyone know of the LOUSY service from Aquafina!
Regards,

Vishal

From: Ravikant, Vishal
Sent: Friday, February 16, 2018 9:19 PM
To: SPA - AMENA India Feedback, Consumer {PI} ; Consumer.[protected]@pepsico.com
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Does ANYONE in your team reply back to emails????

From: Ravikant, Vishal
Sent: Friday, February 16, 2018 1:18 PM
To: 'SPA - AMENA India Feedback, Consumer {PI}' ; 'Consumer.[protected]@pepsico.com'
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Hello Mridula,

Your direct number that you shared with me[protected] has been a No Reply since today morning…I have tried to call at least 20 times!

Today, it is the 4th day and no Aquafina water delivered to my home.

You also shared the contact number for Hyderabad Customer Care[protected]…I have been speaking to Saroj and Narsingh…they keep telling me that water would be delivered but still no water delivered.

Mridula: Requesting you to please contact me on [protected]…I don’t know how else to escalate this matter…I would really like to take this up with your VPs/ MDs…can you share some emails IDs (not generic ones) for me to escalate this matter please?

Regards,

Vishal

From: Ravikant, Vishal
Sent: Thursday, January 11, 2018 1:27 PM
To: 'SPA - AMENA India Feedback, Consumer {PI}' ; 'Consumer.[protected]@pepsico.com'
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009
Importance: High

Hello Mridula,

Happy New Year!

Please see the below highlighted in yellow. There is no reply on this number continuously since morning…is there an alternate number for Aquafina delivery? I am in need of 2 cans of water.

Please help!

Regards,

Vishal

From: SPA - AMENA India Feedback, Consumer {PI} [mailto:Consumer.[protected]@pepsico.com]
Sent: Monday, August 14, 2017 2:26 PM
To: Ravikant, Vishal
Subject: [External] RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Dear Sir,

Reference your email below and the conversation we have had with you.

We have noted your feedback about the concerned distributor and forwarding it to concerned Aquafina Bulk teams for necessary action.

In the meantime we would like to share Aquafina Bulk customer care number for Hyderabad i.e[protected] and request you to speak to them for any issues with regards to Aquafina 20 L jars.

Thanks,
Mridula
Consumer Relations Executive – PepsiCo India

From: Ravikant, Vishal [mailto:vishal.[protected]@accenture.com]
Sent: 13 August 2017 16:39
To: SPA - AMENA India Feedback, Consumer {PI}
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Aquafina Customer Care,

Can anyone revert to my emails? I am surprised that after writing to you folks for months, still nobody replies back to my emails.

Please let me know if I should share my feedback on the Social Media/ Facebook for the poor quality of service that I am getting from Aquafina.

Regards,

Vishal

From: Ravikant, Vishal
Sent: Tuesday, August 01, 2017 8:18 PM
To: 'SPA - AMENA India Feedback, Consumer {PI}'
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Aquafina team,

I still have issues with delivery of Aquafina from Sampath Rao. Is there ONLY 1 dealer of Aquafina for you guys in the area of Secunderabad???

Can someone from Pepsico reach out to me on my mobile [protected]?

Regards,

Vishal

From: Ravikant, Vishal
Sent: Friday, May 12, 2017 6:02 PM
To: SPA - AMENA India Feedback, Consumer {PI}
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Will any employee from Aquafina Customer Care want to reply to my below email of 24th April??

Regards,

Vishal
Mob: [protected]

From: Ravikant, Vishal
Sent: Monday, April 24, 2017 9:50 PM
To: 'SPA - AMENA India Feedback, Consumer {PI}'
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Hello Aquafina Customer Care.

I had reached out to you folks via the below email because the current Aquafina Distributor who is aligned to my residence locality is SAI ENTERPRISES: SAMPATH RAO (mobile no. [protected]) is completely unresponsive…and that is why I reached out to Aquafina Customer Care.

I got a call from your team (Rama from [protected]) to tell me that for my area, the distributor is Sampath Rao!

I have been dealing with Sampath Rao for more than 2 months now but HE DOES NOT PICK UP MY CALLS! I try calling him 15-20 times a day…every day…and he has saved my number so that he does not pick up my calls.

Once in a few days, he only communicates via SMS..but he does not receive my call.

Please treat this as a formal complaint against SAMPATH RAO (Sai Enterprises)…who is representing your organization in a very wrong way!

Is there any other distributor who can deliver in my area? I am fed up making 15-20 calls on Sampath’s number…and he never picks up my phone.

Please help me…I am a very frustrated customer of Aquafina!

Regards,

Vishal

From: SPA - AMENA India Feedback, Consumer {PI} [mailto:Consumer.[protected]@pepsico.com]
Sent: Tuesday, April 18, 2017 1:18 PM
To: Ravikant, Vishal
Subject: RE: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Dear Vishal,

Reference your email below.

We have noted your request and forwarding it to our concerned Aquafina Bulk Teams in Hyderabad to look into it.

In the meantime please share your contact number enabling our teams to get in touch with you in this regard.

Thanks
Mridula
Consumer Relations Executive – PepsiCo India
From: vishal.[protected]@accenture.com [mailto:vishal.[protected]@accenture.com]
Sent: 17 April 2017 21:21
To: SPA - AMENA India Feedback, Consumer {PI}
Subject: Please share Aquafina mineral water distributors in Hyderabad PIN CODE: 500009

Hi,

My name is Vishal and I reside in Secunderabad (Hyderabad), Telangana.

I need distributors who can come home and deliver Aquafina water jars.

My address:

House No. 163, Sector A,
AWHO Colony,
Gun Rock,
Secunderabad
Pin: 500009

Please share some details, thanks.

Regards
Vishal Ravikant