Pepsico India — Rotten Mass Found in Guava Juice

Address:

Hyderabad, Andhra Pradesh, 500008

I wrote this letter to Pepsico India on Jan 30, 2015. An Open letter to PepsiCo India, What one expects when one buys a juice carton of Tropicana (Flavor- Guava Juice, Mfg Dt 30 Sep 2014, Batch # 4273BA3, expected to expire in 6 months ie 30 March 2015), ‘one of the top juice brand of the world’? Sweet Guava extract, Right? But this was not the case, when my husband, Shakaib Azhar Chaudhry today (25 Jan 2015) poured second serving of this very juice for my two years old son. A red and black colored rotten, infected and foul smelling mass of good two inches in size came out of the juice carton. I am so angry beyond any sane soul’s comprehension, over such negligence, pathetic quality check and terrible disaster on behalf of self proclaimed ‘world’s No.1 Juice Brand’ Tropicana, PepsiCo India. I am still reeling under the shock and scared to the core when my husband showed me this ugly infected mass coming out of the juice carton. As from this very carton, I had given juice to my 2 years old son few hours before only. Though, I am keeping a close check on my son for any signs of sickness. I will take strongest possible action against you, PepsiCo India for such inefficient processes in Quality Control. Though, I have never been an avid consumer of these canned juices as I personally prefer freshly squeezed juices at home. But I also never detested their consumption out rightly all the times. Therefore, I consumed them if being served occasionally. But now I will do everything possible to make people aware of this incident through every platform, so that people should not blindly trust such tall false claims. And as a profit making organization, you need to do your homework really well before introducing any product in market. Furthermore, take up this issue to Indian Government and concerned food quality control bodies (National Consumer Helpline portal, ) who in turn also need to be more vigilant and stringent towards such mishaps and make you defaulters pay heavily. - I leave for all the readers to make intelligent guesses what exactly it is/was and take a call how much risk we all are ready to take for our own and our dear ones health? - To begin with, I request all the readers to share this horrible experience of mine immediately on every platform (social, professional and personal networks) you seem to exist or move. - Whoever is in professional/personal capacity to take this issue forward, please let me know how and what you can do by getting in touch with me at rukhsar.[protected]@gmail.com or at my Twitter Handle ‪#‎rukhsarsaleem‬ Sincerely Agitated Customer Rukhsar Saleem Founder, Mother’s Digest rukhsar.[protected]@gmail.com Twitter: rukhsarsaleem But No proper response this detailed letter. Then Again on Aril 30th I wrote :PepsiCo India, Congratulations for hiring such arrogant (Simi Mehta, Customer Service Manager, and CM Joshi, Director, Quality Control- India Region) talent to write/interact/behave in such a deceptive, and rude manner. Good Luck fellow countrymen! PepsiCo India has denied its role in the damage of this Juice carton has outrightly blamed ‪#‎Ratnadeep‬ Store, (from where I bought this Juice) for mishandling and faulty storage. Interesting point is that no one from PepsiCo India, bothered to visit that particular store to enquire or investigate about the storage. ( FYI- Every week, I go and enquire about any investigation/inquiry/complaint raised by PepsiCo India) since Jan 26, 2015. So, its an open house for all, who wrote to me personally about any guidance/help to take actions or create poor food quality standards story in India and MNCs treating Indian market as 'not-so-important' to bother about quality and control." So, till now there has been no proper response or action by PepsiCo India.