[Resolved]  Pepsico India — tropicana juice - inside seal broken

Address:North Goa, Goa, 403002

I bought a tropicana 1ltr 100% juice in panjim goa, and the seal inside the pack is broken. The cap is sealed properly. After returning the juice back to the store i saw 2 more tropicana packs to have the same issue. I was forced to buy it because the store wouldn't take it back anymore and claimed that this is how all the juices are.

I find it hard to believe that. What do you have to say about this?
Was this information helpful?
No (2)
Yes (23)
Nov 18, 2019
Complaint marked as Resolved 
PepsiCo India customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2019
PepsiCo India Customer Care's response
Hi Shalabh Kumar, Please note that we have recently changed the closure of Tropicana Tetra packs to a new one which does not have the ring pull as earlier. The cutter inside the closure breaks the seal of the pack when the cap is unscrewed. This is printed on the pack as NEW ONE-TWIST CAP.

Complaint comments 


No even today[protected] I bought tropicana 100% juice inner 3 packs in greater noida and I found all the inner seals was broken but cap was properly sealed.

Man, i had the same issue untill i saw the cap had some sort of teeth and it breaks the seal when we unscrew it the first time.. good job pepsico
I also thought the same. Got relief after reading the PepsiCo India Customer Care's reply.
How it can be ? When we unscrew the cap. It comes up against.
Last two times I bought Tropiacna Pinnepple the cap was ok but the cap sticking with the box came off. Attached picture.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    PepsiCo India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    PepsiCo India Phone
    +91 12 4288 0699
    +91 12 4499 8400
    +91 12 4235 5880
    PepsiCo India Address
    3B, DLF Corporate Park, ‘S’ Block, Qutab Enclave, Phase-III, Gurgaon, Haryana, India - 122002
    View all PepsiCo India contact information