PharmEasy Complaints & Reviews

Sir/Ma'am,
About 10 days ago i booked a diagnostic lab test on pharmeasy app by paying online..
Then i canceled(on 30 march)that because it was taking very much time to collect the samples...and i took local lab test.
They still have not refunded my money back..

Please help ASAP

Sir
I have booked C Peptide report of Rs 600 with Pharmeasy online on 21st March for blood sampling appointment on 23rd March The sample collected and system showing report available on 25th March but no report posted so contacted customer care and after 24 hours one customer care connect me with lab technician and i m informed require re sampling confirm appointment or we refund I have no trust further and asked for refund whereas...

PharmEasy registers user based on Phone Number for ordering online. Once you have entered your phone number in the system there is incessant daily SMS (several a day) from them with unnecessary marketing. There is no way to opt out of their marketing messages at all using SMS or via Online which is unethical and extremely annoying considering so many unwarranted marketing messages.

Is it a policy of your company that a customer cannot open the parcel and check before paying ? I am a regular online shopper and never before any delivery person has behaved so rudely!

The order was supposed to get delivered on 13th March. The customer care executive said yo wait till 12:00 noon of 14th March. Still the medicine is mot delivered and I am not getting the exact tracking details from the app. It's still showing, "Pickup not ready".

I ordered medicine vide order no M28813592 .Your schedule date for delivery shows 03/03/2021.But till today I have not received any medicine or any feedback.My patient is waiting for that medicine.

Discount is not giving me properly madam tell me 29 percent discount on medicine I ordered but they giving me some only 12 percent so plz solve my problem and give my money back

Order changed by pharmacy & delivered wrong medicine.
ordered for hexidine-fresh-anise-flavour-sugar-free-bottle-of-300ml-mouth-wash. but delivered hexidine 0.2% bottle of 500 ml mouthwash.
I had asked for Sugar-free as I'm diabetic, but gave me sugared medicine, which can be risky for my life. Gross negligence. life risky.

Kindly stop your unnecessary mails and sms as soon as possible.
my mail id is [protected]@gmail.com

Hi, my pharmeasy order id:M28300857.i ordered for the amount of RS.1149.54.in that I paid 325rs by pharmeasy wallet balance(which is given at free of cost) and 824.54rs by bank transfer (INR).
But, the final order price was 1073.89rs.
So, the difference is Rs.1149.54 - Rs.1073.89 =Rs75.65...
In which form of balance do I need to get the difference Rs.75.65 amount???
Actually I need to get the difference amount in terms of INR(Indian rupees) into my bank account.
But, pharmeasy sent me the difference into pharmeasy wallet balance and it was expired after 2days of the payment!!!
Is it the correct way...
No, this is the big scam in medicine industry.calculate average, daily they r doing to how many members like this...
I need the refund into my bank account.

Please stop sending promo messages of your products

It was a mistake to use service of Pharmeasy lab. My sample was collected on 5th February and result was supposed to be delivered on 8th February. So today is 10 February, still no result. I called to support, agents put me on hold for half an hour and then cut the call. After 4th attempt of call I got an answer that usually it doesn't take that long and I should wait for more. So how I can believe in genuine result even if I get report, if sample was taken so long time ago. WASTE OF MONEY AND TIME. Now need to give test on the hospital and again to wait for result. Untrustworthy, pathetic service.

I have booked Lab test on Thursday and received alert that booking confirmed on Friday. The booking made for Sunday between 7 to 8 AM but no one arrived for blood sample till 9.30 AM and customer care informing to wait for 10 minutes. Finally they have cancelled lab test booking by 9.30 without explaining reason or option for serving next day or so. Health related services lapse is not tolerable. Government should control such fake booking and promote only own lab company within certain area to serve as mumbai base lab cannot serve in ahmedabad and based on one lab one cannot do business around the country and play with health of patient. ORDER BOOKING NO. D283374

Order Id- FL[protected], Tracking ID- [protected] has not delievered as yet

Order Id: 281315, Manisha Unde
I have ordered diagnostic test from phareasy app, on 3rd Feb 2021 my sample was collected, the reports were to be given in soft copy within 24hrs, but now its almost 72hrs, and reports still not available. Doctors said its no use of reports after 72 hrs, u have to do test again.
Moreover they have deleted 1 test from my account on their own. They are not refunding amount and also not providing report. Where can I complain.? Please help

On 18th Jan I received the consignment against the order no 27192763 for Metolar XR 25 six strips and lactifibre 3 units for Rs 1326.15. On opening I found Dabur Chawanprash 1 kg (Batch No. BM7864, bar code[protected], bar code [protected] ) and no medicine as per the order. I spoke to farm easy. The person who came to pick up refused to take back as he wanted total 9 items. Again I talked to phrameasy and every time they say it will...

Product billed Gabawin 50 mg
Product delivered Gabawin M 50mg

I have got a message yesterday that the courier boy tried to deliver the items ordered vide My order no M26622764 dt[protected]. The above said statment is absolutely false. Either he contacted me over mobile or visited my house yesterday, because I was in the home 24 hours and my mobile was also in tact.I don't understand why, how and what for such things happening. Pl do the need full so that such happenings do not occur in future so that life saving drugs should each the patient in time.

Hello,

I have returned 2 packets of N95 mask and which was duly verified by Pharmeasy pickup guy on 23rd Oct. 2020.
However, I am surprised to see that they say that they received only 1 packet and refunded for only 1 packet.
How is this possible? What happened to the other packet?

Appreciate, if you can help me in getting the refund for 2packets of N95 masks which were returned to Pharmeasy.

Let me know, if you need any more info.

Thanks,
Kalyan

Dear Sir/ Madam,

The undersigned is purchasing medicines on line from you for last 4 years. I am getting notifications by SMS at my registered Mob. no ([protected]) in no of time stating some amounts are added in my wallet. Regret to inform you that as on date no such addition/ benefits I could get from your esteemed organization.

Recently I have received SMSs on 19/12, 20/12 & 21/12/20, informing that Rs. 200/- has been added in my wallwet. To avail the benefit I have ordered some medicines vide Order No: M26302243 yesterday[protected]. I have received another SMS today (221220) at 10, .17 AM stating that Rs. 200/- from my Wallet expires today.

I have received the medicines, ordered reference M26302243, today after payment of your bill WITHOUT ADJUSTING THE WALLET AMOUNT OF Rs. 200/-.

I have telepathically deliberated the matter with your rep today, who have requested me to send you mail for resolving this matter.

I failed to understand that when you are unable to give any benefit to your customer, other than the standard 15% discount (now a days others are giving much more than the discount being given by Pharmeasy), the reason of posting such fake SMSs.

May like to revert with clarifications.

Regards,
DR. NIBEDITA BASU

PS:: Request respond in my mail id:: [protected]@gmail.com