PharmEasy — balance deducted from my credit card but still not received my refund back

Website:

pharmeasy.in

I booked medicine in pharmeasy. I paid money through link provided by pharmeasy on 30-04-19. After payment debited i received a mail from pharmeasy that transaction through payment gateway may not have completed & send me a copy of transaction.
My amount was debited. I call gateway of money transfer 'atom technologies' they received money and provide reference number also.
I am attaching two screenshot of my payment debited but not credited if order not completed.
Transaction id : pe-e57314e61eef035028d5-1
Please look into my issue.

Thanks & regards,
Shivani soni