PharmEasy — Cheated Under Franchisee Programme

This is regarding the problem I have been facing since I have associated with pharmeasy/medlife.
I request you to kindly intervene into the matter and resolve it as soon as possible.
Attaching below the case history and the communications between me and various pharmeasy employees and management.
Looking forward to hearing from you soon.

Two mails have been sent from me and in response I have received only that my matter has been escalated to the senior management and will be resolved soon.

IT'S BEEN A YEAR I AM WRITING AND REUESTING YOU ALL TO RESOLVE MY ISSUE.ITS MY EARNEST REQUEST TO RESPOND AND RESOLVE MY ISSUE.

Mail number :01 Dated : August[protected]
Dear Team
This is to inform you that I am associated with Medlife(Now Pharmeasy) since January 2021.
Since then we have placed orders every month on behalf of most of our patients.
We request you to kindly share the ledger along with the detailed statement containing the order value, commision details, date of credit along with the bank details at earliest for the reconciliation purpose.

Note:Commison for the month of May, June and July has not been credited yet.Request you to initiate the txn ASAP.
Also the statement shared for the month of May with me today not containing the details of the Diagnostics order placed for one patient on[protected]Name: Katith Soni).

Looking forward to hearing from you soon.

MAIL NUMBER :02 DATED :[protected]

Dear Medlife / Pharmeasy Team

This mail is regarding discontinuing the franchisee business with the pharmeasy as we are very disappointed with the response and customer support especially after escalating the issues to the RM( Mr.Amit) on repeated basis.
As per his advice I should discontinue the business with medlife and he assured me that i will be refunded the security amount at earliest.

For the past three long months I am writing continuously on a repeated basis asking for the ledger and to release the commission as soon as possible.
The issue has been raised at official mail [protected]@medlife.in and the ticket has been closed every time without resolving it.
Moreover on a repeated telephonic and whatsapp request with the RM ( Mr. Amit) request has been raised to resolve the issue but no response was received from his side.
One order amounting 10000(Approx) has been cancelled on an auto basis two days ago and has been requested to Mr. Amit to clarify the reason but again no response from his side.
I had never gotten this kind of irresponsible and careless response from any MNC and his employees.
Furthur today finally Mr Amit has asked me to quite the franchisee as he is too busy with other franchise (700 in number as per him), so he can't resolve my issue for which since past three month I am requesting.

Unable to locate the reason for cancellation of order, unable to place order, no commission, no ledger and irresponsible behaviour and body language towards customer leads us to take this decision to quit the business with you.

I shared a Whatsapp screenshot of the response I got from the RM(Mr Amit Kumar Das) and the number of times I called him which reflected the harsh body language of him.

Request the management to look after the concern I have and initiate the refund of the security amount.

We get a better response from government agencies compare to the response I have got From my RM and the PHARMEASY.

THIS WAS THE MAIL FIRST MAIL WRITTEN TO THEM.
MY CONTACT DETAILS
Mb.No: [protected]