PharmEasy — D652906 Incomplete & Pending Diagnostic Test Reports - Unsupportive Customer Care - Ticket No 10370050

Address:

Pune & Mumbai

Hello PharmEasy,

PharmEasy has failed to deliver the test reports for order id D652906 even after the TAT of 48 hours is over.
I just have a pattial report being sent across that has just very few tesr results & all other tests & profiles included in that package are still missing. Additionally I have received a message stating I''ll now get my pending report on 15th Aug 21, that is post 72 hours since sample collection. Also nothing about the incomplete partial report is being said.
The customer care is pathatic & the executives never help you & state they can only write stupid notes to escalate things in system which is seen by backend team to act on it, they are not connected with the lab to know actual status & help on it. They state they have no provision to call & speak with anyone to get things moving & they can't transfer the call to any superior or manager either!
As PharmEasy has failed to deliver my order with neither delivering reports in TAT nor allowing me to speak with anyone to escalate case furthet, I demand complete refund for this order to be transfered to the source of payment immediately.I am also sure PharmEasy won't respond to this complaint either. That was the last time I dealt with PharmEasy ever I am no longer going to use your pathetic services.

Gurudev.