PharmEasy — Delay in blood test

Address:

Kolkata

I booked for some medical tests yesterday from PharmEasy(booking order Id - D745449). The medical tests were blood sugar(PP), Uric acid, Potassium serum, sodium serum. No lab technician came yesterday to collect blood samples and did not provide any information. I have to find out about this by calling customer care again and again. The patient has been waiting since yesterday morning to give a blood sample. Customer Care later informed that for some reason the lab technician could not come to collect the blood sample And my booking is going to be rescheduled today. The same thing happened again today. No lab technician came today to collect blood samples and no information was given. Calling the lab technician to whom the PharmEasy app has been assigned, it was learned that he will not come today. Customer Care informed that my booking was rescheduled again. I have an appointment with my doctor tomorrow where I have to submit test reports Which is no longer possible for your negligence. After many calls to customer care, the only response i can get is that there is some technical glitch that's why it's taking time. My complaint is regarding such negligence in the service from a reputed pathology centre. Since it's involved health thing, it's quite irresponsible to delay the blood test and report generation.