PharmEasy — Delay in delivery of medicines

I had placed an order for medicines on Jan 1 via the PharmEasy website as my sister had tested positive for covid. And it is Jan 3 today, we are yet to hear from this irresponsible service provider. Even after repeated calls made to the customer care service, they are clueless about the status of the order and keep offering to escalate the matter and offer cheap coupons instead of resolving the issue at hand. These people are busy spending money on advertising instead of strengthening the one service that they are meant for. I think this company is waiting for us to recover without the medicines.