PharmEasy — Delay of ordered product and not a quality packaging

I ordered a Tarich Hair scalp solution 100ml package on 18th January 2022 through online on PharmEasy application and i prepaid a full amount also, the expected delivery was between 21-23rd of January 2022, on 23rd i received message the order will delivery today[protected] but no is contacted and my parcel they wont delivered to me, the next day on 24th i received the mail form PharmEasy they apologise for the delay and they mentioned the parcel will delivery on 24th of January, but on that day itself they does not delivered it was continued until 26th of January. There is no proper update in their application as well it was stuck up on 21st of January itself. At last on 26th mor 10.30 am i received a call from Delivery partner they told me parcel came for you today only, so they told me to come and collect so i went and collect my parcel and came back to home. At the time i received the package it was completely mess, the packaging quality is worst, at last they deliver the product. But my concern is they advertise like they deliver super fast within a min, hour or day like that but they didn't keep their promise to delivery on time. For me it's just a shampoo, if i order a rare medicine which is only available in online (PharmEasy) and they won't delivered it on time means there is a huge problem will arise. I request government to take immediate action regarding this. I hear by attached the details for my order and delay message from PharmEasy. Kindly do the needful
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    +91 76 6610 0300 [Customer Care]
    +91 22 2503 2188 [Grievance Officer]
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    1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West, Mumbai, Maharashtra, India - 400070
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