PharmEasy — Delivery boy refuse to deliver the parcel

I ordered two order of same medicines. I paid one. One parcel cancelled. But both the parcel showed out for delivery. Delivery boy contacted me . I requested him to deliver m62349490 as this parcel was pre paid one whereas i refused to accept m62349355. The boy refused to deliver the parcel and finally i saw the parcel was returned due to incomplete address. I complained your customer care twice. I want to know which action is taken to that delivery boy. Please intimate me or i will drag you to the court as why my medicines was not delivered? though your grievence resolving cell is unsatisfacory.
Anticipating your quick reply.
Thanking you,
litu biswas