PharmEasy — Diagnostic tests ordered vide D 491950 but reports not received till date

Address:

Farmeasy diagnostic lab Nariana New Delhi

Dear Sir/ Madam
I have booked with pharmeasy diagnostic tests on 16 June 2021 vide order no D 491950 and sample was collected on 17 June 2021 with information that soft/ hard copy will be provided on 19 June 2021 .The amount for tests for Rs 994.10 was paid online on 16 June 21. But I am pained to share with you that neither report is received by me till date nor the refund demanded by me is initiated despite o[censored]nending mails to customer care of pharmeasy and unending telephone call on their number. The case is simple either they provide me the report or refund me the amount paid by me online for not rendering the services ordered. I request you to intervene in the matter and resolve the issue by refunding amount of Rs 994.10 in my account
Hoping for early action at your end