PharmEasy — Fake reports

I had symptoms o[censored]TI and had booked a comprehensive health checkup at Pharmeasy Labs including urine routine and an additional urine culture test. When the urine routine report did not arrive in 24 hours, I got another done at Metropolis which showed I had a severe infection. However, i received the Pharmeasy report after a 4 day delay which was clear and I had to wait 8 days for the urine culture which was clear again. I spoke to 15 different representatives at Pharmeasy and explained the situation but to no resolution. I was given various reasons for the delay one of which was that both urine routine and urine culture are done at different labs when only one sample was collected. Lastly, I was contacted by Thyrocare and was asked to send the Metropolis report for comparison but no resolution was provided by them as well. The entire process took a month, delayed my treatment and caused unnecessary stress. This is highly negligent and irresponsible.