PharmEasy — False Commitment

Hi,

I have ordered my Anti-Diabetic Medicines on 19th April I was shown the delivery of 23rd April but till now medicines are not delivered yet. I am regularly taking follow ups since 23rd April 2022 daily they are give me false promise to deliver the medicines today evening.

order id M58848089

Here are chat of false information/assurance,
Give me address of couriee company
Bot: Hi Shashank, I am Easybot. I am here to help you and will connect you to our customer support executive (through call/chat) if I am not able to solve your query.
Bot: Your order id M58848089 is out for delivery & will be delivered by Delhivery courier partner on or before 24 Apr . You can track your order for delivery updates.
Bot: Please choose any of the below options:
Bot: Please choose any of the below options:
Customer: I need more assistance
Bot: Please choose the option that best describes your issue.
Customer: Can you provide contact details of delivery executive?
Bot: As your order is being delivered by our courier partner Delhivery, we will not be able to provide you with the contact details of delivery executive.
Bot: Is there anything else I can help you with?
Customer: I want to talk to an agent
Bot: Please select the option you want to proceed with:
Customer: Chat with an agent
Bot: Please write your query in detail while we connect you to our support executive.
Agent: Hello,
Good Afternoon.
Thank you for connecting with PharmEasy chat support.
Customer: Contct
Agent: How may I help you?
Customer: Give my paket
Customer: Right now
Agent: I understand your concern is in regards to order #58848089.
Agent: Mr / Mrs. XYZ, I would request you to allow me a couple of minutes to check the details and address your concern.
Customer: Give my packet
Agent: Sorry for the typo.
Agent: I would request you to allow me a couple of minutes to check the details and address your concern.
Customer: I dont know give me my packet right now without any more delay
Agent: Thank you for waiting.
Agent: I am sorry to inform you that your order has been delayed due to unforeseen issues faced by the courier partner.
Agent: I can see, that your issue has already been escalated to the concerned team and the team will get back to you with an update within 24 to 48 hours.
Agent: Please be assured, the team will try to resolve your issue as soon as possible.
Agent: Once we receive any update we will update you on your registered email Id [protected]@gmail.com.
Customer: Give my packet right now
Customer: Ineed update right mow
Customer: Update me right now
Customer: Give me deliveey
Agent: You can track your shipment from the below link: https://www.delhivery.com/ with the help of AWB #[protected].
Customer: Give me delivery boy no
Agent: I will be unable to assure you about the specific delivery time at this stage.
Customer: He is holding my packet from morning
Agent: Since your order is being delivered to you by Delhivery Courier partner we do not have the details of the delivery executive.
Agent: However, you can contact the courier partner and get the delivery executive details.
Customer: Send my another courier company
Customer: Send my packet from a ot
Agent: This is surely not the experience we want you to have.
Agent: We aim to provide the best service however situations like these are rare. Please consider this as a one-off case.
Customer: Send my cor by another courier company
Customer: Send my packet by BLUDART
Customer: Urgently
Agent: I am sorry to inform you that since your order is out for delivery we will not be able to send your package to another courier.
Agent: I understand the urgency of medicines that have been ordered. I am sorry for the unpleasant experience that you had with this order. It was never our intention to upset you by any means.
Customer: Cancel the contract with delhivery for all
Customer: No it is not out for delivery
Customer: It is holed at one location since morning
Agent: Not to worry, your feedback will be shared with the team in this regard.
Customer: Raise xpmplaint with your courier partnerer and give me xomplaint no
Agent: Is there anything else, I may assist you with?
Agent: The answers to most of your queries can be found in our FAQ section. In case you need further assistance, kindly connect with us through our app/website.
Customer: give me delivey boy no
Agent: Thank you for choosing PharmEasy. Have a great day ahead!
Agent: Stay safe.
Customer: Give me address of couriee company
Bot: We see that your query was closed by our executive. Are you satisfied with the resolution provided?
Customer: No, I want to re-connect to agent