PharmEasy — Harassing & Torturous experience with PharmEasy

Address:

Mumbai Maharashtra

It has been a devastating and frustating experience with PharmEasy who call themselves a one-stop online medical platform in India.

This all started when I ordered medicines online from PharmEasy app bearing order numbers “M34003638" & "M34127735” for my old parents - both the order payments have been done via the app "Prepaid / In advance".

The expected delivery date for the 1st order “M34003638" was between 31st May 2021- 2nd June2021. And the expected delivery date for the 2nd order "M34127735” was between 2nd June 2021 - 4th June 2021.

I am writing this testimony today dated 8 June 2021 AND the height goes that I HAVE NOT YET received both my orders :)

The interesting part during these "harrassing and torturous" days was the false committment that I received from the PharmEasy Customer care executives - both Junior and Senior executives that I will get my orders in next 24 hours. The Next 24 hours have never come until this time when I am writing this testimony.

From past 1 week I have been religiously trying to take a follow-up on the delivery of the ordered medicines EVERYDAY by calling the PharmEasy Customer care executives on their helpline number [protected] and on each occasion I was informed that I will receive the delivery soon.

I had also raised my grievance on twitter by tagging @dharmilsheth88 and @pharmeasyapp (https://twitter.com/amitjpatole/status/[protected] but till date I havent received a single response.

This is my "harassing & torturous" experience with PharmEasy online medical platform. Take care !