PharmEasy — Issue in return of Medicine

Dear Sir, I had purchased medicines for my father who was a heart patient on 25th May. I got delivery on 26 May. Unfortunately he passed away on 26th. While purchase was made you had policy for return of medicine with 1-30 days. I called you people on 13th June for return but only 2 medicines were considered for return. When you had 1-30 days window for return then how come it was not entertained. Now you people have changed the policy which is now 1-7 days. When I had ordered the medicine policy was 1-30 days. Would request you to please reconsider my request. Moreover when someone dies in family will I focus on retuning the medicine or do the rituals as per Hindu customs. Please be a bit sensitive and consider my request on humanitarian ground. You will not loose any thing. In past I remember you have considered return of medicine even which were purchased 2-3 months back. You can check your records. I had returned few medicines in month of March 2022. Please see when were those medicines bought.

Regards