PharmEasy — Lab test

It was a mistake to use service of Pharmeasy lab. My sample was collected on 5th February and result was supposed to be delivered on 8th February. So today is 10 February, still no result. I called to support, agents put me on hold for half an hour and then cut the call. After 4th attempt of call I got an answer that usually it doesn't take that long and I should wait for more. So how I can believe in genuine result even if I get report, if sample was taken so long time ago. WASTE OF MONEY AND TIME. Now need to give test on the hospital and again to wait for result. Untrustworthy, pathetic service.