PharmEasy — Medicine received in bad condition

Hello,

I ordered medicines online from Pharmeasy.in (order no M[protected] and one of the medicine received "Ramlok" strip is in a very bad condition or would say it is damaged all over that no one can imagine to use it, plz check pic for reference.

On contacting customer care got to know it is non refundable, i am totally shocked or felt cheated. In the name of non-refundable clause, does it mean they are selling garbage. Plz take the appropriate step to resolve my problem and either provide me new medicine or refund my money.

Thanks
Ashok Sati
[protected]