PharmEasy — Medicines not received

Address:Online

This is to bring to your notice that I have not received complete set of medicines against Order ID 31361608. Initially I thought that it will come in batches hence kept waiting, but to see that it is still not received.

Details of medicines in Order ID[protected]

1. Becasule strip of 20 - Qty 2
2. Amdepin 2.5 mg - Qty 2
3. Pregabid 20 mg Cap - Qty 2
4. Ascoril plus - Qty 1
5. Azee 500 mg strip of 3 tab - Qty 5
6. Rabifast DSR - Qty 2
7. Dolo 650 mg - Qty 2

Received Medicines
1. Levocet M - Qty 2 ???
2. Ascoril syrup

I had uploaded prescription for my sister in Law Ms. Nandini Gupta and received call from your Doctor to verify too. I was billed for Rs. 1, 078/- which i paid online instantly. Kindly let me know where are my medicines and why Levocet M has been sent when it was not mentioned in my Order placed on you.

Moreover, now none of your executive ask for the PIN No. sent on Registered Mobile No.; hence there is no authentication of delivery. I have been regular customer of NetMed but never ever faced such issue. This is really disgusting and upsetting. Being a Pharmacy company, you should know importance of reaching medicines in time. I had to order these medicines from the local pharmacist against full payment and risking myself in these Pandemic times amid so many people.
I have sent complaint with $ Reminders to your customercare with CC to Grievance officer, But till date no response.
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PharmEasy customer support has been notified about the posted complaint.
Jun 04, 2021
Updated by nidhi58
This may kindly be noted that all the medicines were billed but not delivered.
Secondly, i have not received any communication after lodging complaint with you.
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