PharmEasy — Medicines order cancelled without proper consent

Hi team,

I have ordered and paid the money for ordered medicines on Pharmeasy mainly for arthritis leg pain. It was emergency and asked to deliver at address mentioned without further delay as it was remote and getting medicines is quite tiresome for the lady to move around.
But the Pharmeasy courier boy dint deliver with absurd reasons and due to delay the lady got admitted in hospital for full day unable to tolerate the pain and her bp got increased.
Now Pharmeasy blames the person for not delivering the medicines and the courier service blames Pharmeasy that they have given some odd instructions.

Please file a case against Pharmeasy as harrassment and deceiving the customers as they are responsible for lady hospitalization.

Thanks,
Anu