PharmEasy — mishandling of blood sample collection

Address:	Lal Bahadur Shastri Marg, Ghatkopar (W), E - Shape Building, 1st floor Ashok Silk Mills Compound, 202, Mumbai, Maharashtra 400086, IN, 400086
Website:	pharmeasy.in

As per my order history and attached screenshots, i had booked a complete body check-up for which blood sample collection was scheduled on sunday morning i. E. 16th feb 2020 at 9:00 am. The person who arrived for blood sample collection was very much casual in attitude. While collecting the sample and keeping it in bag, i warned him to be careful as it was clearly being mishandled the way he kept. I also inquired about the process and time that pahrmeasy takes to do the testing and provide reports as the sample is parceled from delhi to mumbai as informed by your executive. His reply was casual “wo toh ho jata hai… flight mein freeze zone mein bhejte hain” etc.
Afternoon around 3:00 pm, i received a call from one of your customer care executives saying that “ma’am your blood sample has met with rbc rupture, some hemolysis has happened and so it has to be taken again”. I asked the reason and she said “ma’am reasons are multiple, we can’t explain you”. It’s very clear that the sample was mishandled by your phlebotomist and giving such an excuse to your customer is simply unethical and unreasonable.
I am a patient with cynotic congenital heart disorder history and with a regular low bp of 100’60 measure. It’s important and necessary for me to have meals in every 2-3 hours. As advisable for the tests scheduled, i was fasting since last 12 hours. Still when the customer care executive asked for re-collection of the sample, i gave her time for next day i. E. Monday, 17th feb’2020 at 6:30 am, to which she confirmed. And this means i was again fasting for next 12 hours.
I think that’s how you play with one’s health and are simply not answerable to it. On top of this, neither the scheduled blood sample collection take place nor did i got any call from your team to intimate/notify regarding the same in advance. Rather, i called up at 7:00 am to check with the scenario as i was getting late for my work. The executive who answered the call says that sorry, we were not aware, we will check and revert. It took 2 hours for her to check n revert that person was not available. Seriously…is that your customer service?!
This was the worst experience of my life with any pharma company. I have worked/dealt with numerous pharma companies, as an hr but never seen such a pathetic services and response. I simply want you to reimburse my amount so that i can get the tests done from some other company easily.