PharmEasy — MyOrder not received but showing delivered

I order medicine from pharmeasy on Mon, 17 Oct 2022 which is showing delivered on 22oct 2022 but i still haven't received the order. Infact, I have OTP with me but nobody asks for me. I also tried to communicate with customer care, but they simply denied the complaint with reason “You need to report within 24Hrs”. This kind of customer service is not expected from such a renowned brand like pharmeasy. Not Sure if they are cheating like this for all customer.Please help to return My money. Order ID[protected]