PharmEasy — No phlebotomist turned up for blood collection twice and horrible response from support & escalation team

You are experts at fooling around the patients... You keep the patients fasting for 12-15 hrs and then the phlebotomist will not turn up...When we try to reach out to the help section...the excellent team will take 2-3 hours to respond only to tell you that the tests have been rescheduled...Again next day we'll be fasting and waiting for our blood samples to be collected...and to our surprise nobody will collect your samples this day also...Then as per your convenience you keep rescheduling your sample collection & tests, irrespective of whether we are available or not!!!

The worst part is the support & escalation team...They don't respond for hours and treating us like fools they hang up the call whenever they feel like...not once... repeatedly!!!
You guys are setting new standards to how low a company can stoop for earning money...even if it means playing around with people's health...

Nowhere have I seen such an un-professional and idiotic behaviour from a lab!!!

I need a response for this!!!