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PharmEasy — No refund even after 16 days

My order id:[protected]. I returned order on 5th jan and they have received on 9th jan. They didn't refund my money yet. Everytime I call them they are like give us 48hrs to resolve. I mean it's already been 16 days and how many days do they need to refund.
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    +91 76 6610 0300 [Customer Care]
    +91 22 2503 2188 [Grievance Officer]
    +91 99 9299 9929 [Order]
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    1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West, Mumbai, Maharashtra, India - 400070
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