PharmEasy — Non resolving of grievance against complaint no[protected]

Address:

Mumbai

Dear Sir / Madam,

This has reference to above, I had ordered two tablets against order No #[protected]-12958 only after double confirmation from their representative. Further they had supplied only one tablet and not accepting their mistake.

The entire communication had with PharmEasy is mentioned below and PharmEasy closed complaint unilaterally.

I want to you to resolve and arrange for refund of my membership amount.

Thanks,
Shantaram L Prabhu
Mob-[protected]
____________________________

shantaram prabhu
To:
Grievance Officer
Cc:
PharmEasy,
[protected]@pharmeasy.in,
[protected]@pharmeasy.in

Fri, 19 Aug at 10:25 am

Dear Sir / Madam

This has reference to the complainant & trailing mail, I am yet to receive justified answer from your end.

If there is no response from your end within next 24 hours, I will presume that you do not have any justification & accepting my proposal of refunding my membership amount without any obligation.

Thanks

Shantaram L Prabhu
Mob [protected]

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On Wednesday, 17 August, 2022 at 10:00:42 pm IST, shantaram prabhu wrote:

Dear Sir / Madam

I would like to Thank you for your prompt response.

But I am not satisfied & not expectef such kind of response from a repute of grievance officer.

I request you to keep the mail chains for keeping track.

My question of " Why your representative confirmed & comitted to supply both the ordered tablets. I clearly informed I need both prescribed tablets, if not I don't want both the tablets & need refund. Only after his confirmation, I agreed. Your justification does not answer this.

Further apology & crediting 50 rupees doesnot absolve Pharmaeasy from its commitment & responsibility.

My final submission & request to Pharmaeasy is

1) Supply the tablet by 25th August.
2) Refund my membership amount
Else
3) I Treat it's my gift (membership amount ) to Pharmaeasy

Hope to get favourable response.

Thanks

Shantaram L Prabhu
___________
Hello Shantaram,

Thank you for writing in.

I understand your concern in regards to order #[protected]-12958.

I truly understand your concern and disappointment caused to you. However, as confirmed earlier,
we show the "out of stock" tab only when the medicine is not able to be arranged through us. The medicine SULFORYL MV 1MG STRIP OF 10 TABLETS is currently not in stock with our partner retailer. Our partner retailer tried to arrange it from other distributors, however, was not successful. We assure you that this shortfall in your order would have occurred only if the partner retailer has exhausted all possible alternatives to source the unavailable medicine.

There is a possibility that the required medicine was in stock at the time of placing the order. However, due to the high inflow of orders, the partner retailer has exhausted the stock of this particular medicine. Please note, the reason for this shortfall is the generic unavailability of this particular medicine with our partner retailer or other retailers in the vicinity. I request you to place an order again after 7 days for the same medicine.

As a token of apology, we have credited Rs.50 to your PharmEasy wallet. To check your PharmEasy Wallet balance, go to the accounts section and click on the Wallet section to see the balance amount. This amount does not have an expiry, and you can use the same in your next order.

A refund of Rs.218.45 is initiated on 16.08.2022 to your account. Post initiation, the refund will be credited to your source account within 3-5 business days. Please note that Saturday, Sunday, and bank holidays are not included in this. We are unable to provide a further refund.

We have also received an update from our Marketing team that we are unable to refund the Plus membership fees.

I apologize for the inconvenience caused to you.

For any further assistance, please reach out to us through our support channels, on the App, or website listed in the "Need Help" section. Thank you for choosing PharmEasy.

Have a great day ahead.

Regards,
Grievance Officer HelpDesk.

[protected]_-----

On Tuesday, 16 August, 2022 at 08:17:36 pm IST, shantaram prabhu wrote:

Dear Sir,

It's regretted to inform you that, you can not close unilaterally the grievance. I am sticking to the earlier mail that you have to supply me the the second medicine which is yet to be supplied.
Otherwise give me justification, why your representative had committed to supply both the tablets as prescribed by Doctor.
Since it's a mistake by Pharmaeasy, it's your moral responsibility & refund the double amount. If not refund by membership amount.

Not satisfied and never expected such response from so-called reputed organization.

I seek your intervention to resolve the issue on priority without any prejudice.

Need proper justification.

Thanks

Shantaram L Prabhu
Mob [protected]

On Tuesday, 16 August, 2022 at 07:25:12 pm IST, Grievance Officer wrote:

Hello Shantaram,

Greetings from PharmEasy!

This email is in regards to order #[protected]-12958.

We have received an update from our Marketing team that we are unable to refund the Plus membership fees. Further, I see that your order has been delivered to you. I hope you have received the same today.

PharmEasy wishes to provide the best service to the customers. It was never our intention to disappoint you by any means. I agree that you have faced a lot of trouble until now, and I apologize for the same.

We hope to serve you better ahead.

For any further assistance, please reach out to us through our support channels, on the App, or website listed in the "Need Help" section. Thank you for choosing PharmEasy.

Have a great day ahead.

Regards,
Grievance Officer HelpDesk.