PharmEasy — Not getting my refund.

I ordered few medicines from PHARMEASY which was about to deliver on 16th dec 202. I had done my payement of rs 524.22 via upi, scaning the QR code from delivery man's mobile phone, but due to some technical issue it didnt reflected on delivery man's phone, so he didnt delivered me my medicines, i immediately called pharmeasy customer care and told him what happend, customer care executive replied that he will reorder the medicine from his side or he will refund my money. From that very day i had called many time to customer care, talked to seniors, writen mail to [protected]@pharmeasy.in, [protected]@pharmeasy.in but every one answer me the same thing "you will get your refund within 24-48 working hours or 5-7 working days" its been more then 1 month but till today i havent received my refund.Sir its my humbel request to you please look into the matter and do the needfull.
My order details are given below :-

Oder id - M48282591
My register email - [protected]@gmail.com