PharmEasy — Order cancelled with out information and no reports are provided

Ordered tax saver pack on 25th jan which states 2 comprehensive body checks and 2 free sample collection, got the blood test done for 1, to activate for second person it took 3 weeks after multiple calls and mails, then finally activated order id D1379853 on 7th feb with extra sample collection charges which should be free, called on same issue and got assurance of removing of charges and delivery of reports on time, but at the end of day on 8th order cancelled with out notice and stating the payment of 50 rs is due again got assurance from customer for delivery of reports by 9th and every time matter is escalated with high priority but of no use, finally called lab to know the status they said the sample is discarded and not processed, not how can i get report, who is responsible for ill health suffered from 25th jan till now only waiting for procedures and reports every time the doctor appointment is cancelled as reports are available, based on reports only they as assess health state and prescribe medicines, now who will be responsible for waste of sample collected and pain experienced and time wasted for followup and contacting customer care for hours together, and the amount paid for two people tests out of which only one is done