PharmEasy — Order not delivered and the customer service is no helpful

Hello,

Recently I had ordered some medicine via pharmeasy which costs around 1500rs.

I haven't received any notification regarding the order delivery.

Now the status is delivered and the customer service people are saying that they can't help after 48hours of time frame.

In my understanding it is their responsibility to track the order and find the solution to help customer rather than escaping saying we can't help.

So I would either need a reorder of the order or the refund.