PharmEasy — Product not returned

I have ordered here at first time. I have ordered Sugar test Accucheck stripe and lancet nidles. When i received the product, i get to know my Accucheck device doesn't meet requirements with this stripes. I have got 3 box; 1 box of Stripes and 2 box of lancet niddles. i have opened 2 box of them for checking the products. I have returned it because it doesn't meet my requirements as mentioned above earlier. The delivery agent came to receive the return, he didn't even check the product during receiving. When the product is arrived to pharmeasy retailer, he accepted the return but did not issue refund. when i have claimed for refund, the retailer said, we can't refund money due to open sealed so i have requested for return our product back. He claimed that, product has been considered as recycled, so product won't be return back.

I don't understand what kind of policy is this?? If you can't refund product then you shouldn't accept return.

I want my refund either send my product back.