PharmEasy — Refund Issue-duplicate product

Dear concern,
pharmeasy rejected my refund because as per seller report medicine is found as used, but how is this possible because i have not break seal of the medicine, unfortunately your delivery boy break the medicine seal and same is not my fault.. As discussed with my colleagues he have also request to delivery boy don't break seal of medicine but delivery boy said as per company policy i want to verify and break it... Why my refund is rejected, because same is your delivery boy mistake.. Order ID:[protected]