My email to them
Dear Sir / Madam,
W.r.t my order dated: 20/08/2022, vide order no:[protected], I did order the medicines worth Rs. 1017.65 (Total Bill Amount). The amount was paid twice, and I have not received the proper refund.
I have contacted customer care number 3 times and they didn't bother to listen and look into the matter. I tried to explain to them but they didn't listen.
Kindly find below the calculation for the same.
Bill Amount 1017.65
Less: Pharmeasy Wallet Cash 75.00
Net Payable 942.65
Less: Paid via Google Pay UPI 942.60
Less: Paid Cash on Delivery 943.00
(Refer Note 1)
Paid Extra -942.95
(amount eligible for Refund)
Add: Refund Received 868.00
Money still receivable -74.95
Round figure 75.00
Note 1: After placing the order, I made the payment via Google pay on the next day, by that time the delivery boy came to deliver the medicine saying the order is now converted to COD. I confirm from customer care, they directed me to make cash payment and assured me that i will get the refund of whatever amount is PAID by me i.e. Rs. 942.60 via Google pay.
The issue is the refund which was issued to me was adjusted after Pharmeasy wallet cash Rs. 75 which is a wrong calculation. I have shown the calculation above.
The issue is being going since 10 days, the customer care executive are not ready to understand the basic maths. they say that, out of 943 we have given 75 in wallet and rest we have paid you, thats it.
How can they compel me to accept lower amount then i pay them that too duplicate transaction.
I can understand their policy in case where there is returns or order cancelation that they can hold back something in wallet but in case of duplicate payment, how can they compel us to accept lower amount.
this amounts to cheating.
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