PharmEasy — Selling malpractices and delay in delivery of life saving drugs

I have been PharmEasy customer for last 3 years. For last 6 months, I have been observing, whenever I place an order for a list of medicines, I receive call from a sales guy. Caller introduces as doctor or pharmacist, I don't think they really are, as in our country doctors and pharmacists have better things to do. The sales guy suggests alternate medicines (guess, they have better margin for those) citing unavailability of original items.

I tell them to drop the items from the list and interestingly every time they end up delivering original ordered items.

This is more than annoying as it introduces delay in medicine delivery. You have no option but to take this sales call as without this they would not confirm shipment.

We all understand the need for promotions, but that should not cause delay in shipment of life saving drugs.