PharmEasy — Wrong item delivered(inside medicine was tempered with other medicine)

Address:1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West Mumbai Mumbai City District Maharashtra India 400070
Website:pharmeasy.in

ORDER ID:[protected]
REGISTERED MOBILE NO. - [protected]

I have received the prevenar 13 with other medicines yesterday, today I went to doctor for vaccinations of my baby, when doctor opened the package different medicine was found, which was a eye drop. where I got surprised that how it can happen with such a reputable company, last time also I had placed the same medicine which was good so I was not having any doubts with medicine quality and genuineness, one more thing I want to add if you check the package also you will find some brown spots (as in the picture attached)on the opening side of box where it seems that
medicine was opened and replaced and pasted the box again. This brown spot could be seen only after opening, hence I could not trace such fraud at early stage till my pediatrician opened the box today.

So I have selected the option of wrong item delivered as it was only available and mentioned the same to delivery boy and in the app that I have received different medicine than the medicine I ordered for.

Also the vendor have picked up the medicines and he is denying to return the product and refund my money, even the product was picked up but no action have taken on this matter i will be attaching the photos regarding the same
+5 photos
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    +91 76 6610 0300 [Customer Care]
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    PharmEasy Address
    1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West, Mumbai, Maharashtra, India - 400070
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