PharmEasy — Wrong material and 75% empty bottle

I am an end user and getting products for about 4 years now from Pharmeasy. This is my first time I am experiencing the issue with them. I have ordered a product Glogeous Advanced face wash gel. When I got the product to my surprise 1) the product is 75% empty and 2) the material is totally different than what used to be.

I have complained to their call center, I got a response they have the video and everything is alright. I asked to share the video but they denied it.

I need your intervention on this please. Attaching photo for your reference.