PharmEasy — wrong product delivered by merchant and online platform provider does not consider to verify it

Hi team,

Recently i have made a purchase of n-95 masks from mobile application know as pharmeasy. The merchant is provided either a different product faking it as n 95 as general public not much aware of the same or not to the quality standards. Now i reach out to return the product the product is been delisted and the product image is been removed and the product is not available for return/exchange.

This clearly indicates some scam is going on where the pharmeasy and merchants tie up and then cheat the customers.

The best part comes when i reach out pharmeasy customer care, after hearing my complaint they just cut the call and did not respond further.