PharmEasy — wrong product delivered by merchant and online platform provider does not consider to verify it

Hi team,

Recently i have made a purchase of n-95 masks from mobile application know as pharmeasy. The merchant is provided either a different product faking it as n 95 as general public not much aware of the same or not to the quality standards. Now i reach out to return the product the product is been delisted and the product image is been removed and the product is not available for return/exchange.

This clearly indicates some scam is going on where the pharmeasy and merchants tie up and then cheat the customers.

The best part comes when i reach out pharmeasy customer care, after hearing my complaint they just cut the call and did not respond further.
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    PharmEasy Phone
    +91 76 6610 0300 [Customer Care]
    +91 22 2503 2188 [Grievance Officer]
    +91 99 9299 9929 [Order]
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    1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West, Mumbai, Maharashtra, India - 400070
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