PharmEasy — Wrong test report for lab tests done

Address:

B507 Srinivasa Classic,, Sarjapur main road

I had tests done through pharmeasy on ~10th Nov [Order #935933].
I had not provided one of the samples and report for that was anyways attached.
So, I was not sure if the report was correct.
I raised the concern and asked them to look into this.
They were not able to provide resolution or confirmation for several days so later I asked them to refund my money as this report was useless and I had to get tested again.
This also they are keeping me in the dirt without resolution.
Every call they keep saying this is very high priority ticket and they will give me resolution in 24hours but they are still not able to either give confirmation on reports validity or refund my money.

I have been following up again and again and they are not even refunding the money.
After 1 month they cant have any conclusion on the validity of reports and that is why asked for refund.
I have to anyways now get tested as this report is useless.