Philips India — 22" philips tv, purchased on[protected] no picture visible. complaint no kol[protected]

Address:

Kolkata, West Bengal, 700012

Complaint no kol[protected] dt[protected]

Product : 22" philps led tv
Purchased date :[protected]
Dealer : great eastern trading co. Kolkata.

Nature of complaint : no picture visible. Screen total back-out after running for 4 and half months.

Problem was reported and checked by philips approved service center on[protected]. Compliant taken.
Panel problem was reported and the same part was to be replaced.
Service center had confirmed that requisition for the parthad been raised. And added that if the part is not available then new tv set will probably be replaced.

Have also spoken to kolkata philips service head, mr. Gopal mukherjee today. He said it will take time cause the manufacturing company has shut down. No date was given as to when the part will be supplied.

More than 2 weeks have passed since formal complaint. No rectification of tv has taken place.

Required : rectify the tv problem or replace the tv with new set.

Mr. Thomas
[protected]