Philips India — 40 Inch LED TV

Sep 28, 2016

Updated by neetaadkar I have very bad experience I buy the TV after one year TV panel is not working properly . Just for one year use I have to spend 40, 000/- because I choose the Philips brand
Dear Sir

I had bought the LED 40 PFL 4958 from Shree Ram Electronics Vishrantwadi Pune Maharashtra in Aug/sept
2014
I booked the complain to customer care twice complain No.PRUN[protected] dt 6th Auguest 2016 &
PRUN[protected] DT 12/08/2016. Complain is like that the TV picture are not appear clearly half the
screen show white and half is black and get some line on screen.As per you service engineer there is
some problem with the panel. I request them to change it but unfortunately they told me that my warrant
period is lapse. The panel cost is Rs.18000/- which I asked to pay. I bought the TV of Rs.380000/- for
that I took the loan from Bajaj Finserv Ltd.& paid the EMI in 12 months.
Now again if you ask me to pay Rs. 18000/- which is not affordable to me. so my request is that please
extend my warranty & replace the panel.
In 2015 you are started the to giving the warranty for 3 years so why are not giving the present
customer. Being such big brand product I should get the service from you because customer is believe on
your product. If you denied me to give me service I will be very upset. I know your any produce is
having long life 10 years but if ask me to pay Rs.38000/- for LED just for 2 years it is not
justify.

So my humble request is to replace my panel with free cost.

I am sure if after sales marketing you have not given the proper service nobody will buy your product.

Requesting all Don't buy the Philips brand. No customer care.
Need please see the compliant box

Regards

Frustrated Customer
[protected]
Complaint Status
[Sep 27, 2016] Philips India customer support has been notified about the posted complaint.
Updated by suniladkar, Sep 26, 2016
I have very bad experience I buy the TV after one year TV panel is not working properly . Just for one year use I have to spend 40, 000/- because I choose the Philips brand

Replay received from Philips team

Dear All
This is very cheap answer means you are not bothered about customer or rather your product once your
product is sales your job is finished. Thats why other brands are very popular in the market I am fool
I buy your product because earlier your goodwill was so popular in the market.

I will not leave this chapter here I will try my best to reduce your sales/credit ability by adverting
in the market in near-future.

Thanks for your poor replay

Sunil Adkar
Cell [protected]

On Thu, 22 Sep 2016 16:31:46 +0530 "Rahul Suyawanshi" wrote
> Dear Mr. Adkar, As discussed your set is out warranty hence will not repair / replace on free of
cost.Will give discount on panel. Pls confirm.Regards, Rahul Suryavanshi.[protected].From: Philips tv
[mailto:philips.[protected]@pemail.in]
Sent: Tuesday, September 20, 2016 3:09 PM
To: [protected]@rediffmail.com
Cc: [protected]@pemail.in; dhananjay.[protected]@pemail.in
Subject: RE: Request for MY LED 40 PFL 4958 panel replacementDear Sir, Thank you for contacting us. We
are looking into your complaint on priority We do apologize for the inconvenience that you are facing
with our product.. We assure you to provide the best service at the earliest, so here by we are
requesting our Area Service manager Mr. Rahul suryavanshi ([protected]) / Branch Service Manager Mr.
Dhanjay Kadam ([protected]) to be in touch with you within 24 hours.We assure you of our best attention
always In case there is any further assistance required, please feel comfortable to revert to us.Thank
You.Regards;Philips Tv Customer CareContact Center Number :[protected]Working hours : 9am-9pm (
Monday-Sunday)From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Tuesday, September 20, 2016 12:36 PM
To: philips.[protected]@pemail.in
Cc: [protected]@rediffmail.com; [protected]@mail.com
Subject: Request for MY LED 40 PFL 4958 panel replacementDear Sir

I had bought the LED 40 PFL 4958 from Shree Ram Electronics Vishrantwadi Pune Maharashtra in Aug/sept
2014
I booked the complain to customer care twice complain No.PRUN[protected] dt 6th Auguest 2016 &
PRUN[protected] DT 12/08/2016. Complain is like that the TV picture are not appear clearly half the
screen show white and half is black and get some line on screen.As per you service engineer there is
some problem with the panel. I request them to change it but unfortunately they told me that my warrant
period is lapse. The panel cost is Rs.18000/- which I asked to pay. I bought the TV of Rs.380000/- for
that I took the loan from Bajaj Finserv Ltd.& paid the EMI in 12 months.
Now again if you ask me to pay Rs. 18000/- which is not affordable to me. so my request is that please
extend my warranty & replace the panel.
In 2015 you are started the to giving the warranty for 3 years so why are not giving the present
customer. Being such big brand product I should get the service from you because customer is believe on
your product. If you denied me to give me service I will be very upset. I know your any produce is
having long life > 10 years but if ask me to pay Rs.38000/- for LED just for 2 years it is not
justify.

So my humble request is to replace my panel with free cost.

I am sure if after sales marketing you have not given the proper service nobody will buy your product.

Thankin you

Regards
Frustrated Customer

Complaint comments