Philips India Complaints & Reviews

Comp.no..60-[protected]
2nd c no-60-[protected]
I complaint against philips because he was told me in Warranty period parts was doing replace and pay yu so I complaint against philips

The product does not work well. It generates steam initially when we start ironing then stops on its own.

Service request No:[protected]

I brought a Philips portable speaker. This was defective and submitted in the authorized service center on as per request no:[protected]. The service center informed me that the speaker has a manufacturing defect and Philips will replace it.

Philips consumer care people from Bangalore initially told me to contact the seller. The seller has already written to me stating that the product is under manufacturer warranty, hence, the authorized service center of Philips will be in the best position to diagnose the defect and resolve it to your satisfaction. When I informed this to Philips service center they asked me to forward this email. It was forwarded.

After that there is utter silence from Philips.

Require replacement of defective product lying with Philips Authorized service center.

I had purchased an electronic shaver model no. S1323/45 from Philips. The product is under warranty as of now. The lock which fixes the blades with teh shaving unit got broken itself and the company is saying that this doesn' get covered under warranty and thus the product is unrepairable. Instead of giving a replacement free of cost, they offered some discount on the purchase of new product.

I wonder how come the customer service has gone to such a low at Philips India. The worst part is that there is nobody at Philips to look after the complaints.

I hope somebody wakes up now and gives me the resolution.

I bought an air purifier of philps ac3256/20 in 2019 it works more than 2 years without any problem but now it is not working for few months pls send a service personel to clear the problem.

We brought new Philips led 43" smart model : 43PFT58135/94 on 08/09/2020, but within 3 months it was not working and i got replaced TV( which was old already used one) when i enquired about that they said they cant able to replace new TV due to less stock (covid reason) once they got new stock they said they will replace this old one. But unfortunately no one responding to that. i kept raising complaint.. they said they can only check if there is an issue in current tv but they cant replace and give me new one.

Previous complaint number :[protected]

Issue : only for 3 months i used new Tv and was getting false promise from your team that it will be replaced. Now the one which we are using is also not working. issue in display..

kindly replace my TV WITH NEW ONE as you promised.

With such high expectations, I bought Philips HL7578 600W Juicer Mixer Grinder. Yesterday, while making the apple juice, the juicer jar just blasted. Attaching the photos for the same. My sister's hand got saved for just a by few seconds.

The technician checked the condition of the juicer and jar, and says the Jar will not be covered under the warranty. On top of that, customer care says that if there is any broken parts inside the motor, that will also not get covered under the warranty. I am really not sure for what bloody issue they are claiming to provide 2 years o[censored]seless warranty.

These people don't even recognize the customer after selling their worthless products.

I bought the philips satinshave trimmer and it's been few months the trimmer is not working. I have changed to new battery still not working. The product has 2 years warranty and it's been few months the product stopped working. Please look into this issue as soon as possible.

Dear Recipient,

I lodged complaint ( Service request No.[protected] for Philips music system purchased on, which still covered under warranty period. Same got out of order after using five months. Purpose to purchase trustworthy brand music system was durability and quality service. Both were being compromised with me as music is still unresolved yet even after multiple companie's vender service engineer visit.
Every time service engineer visited for rectification but ended up saying parts are faulty, would be replaced in the next visit due to spare shortage from company side.
As I planned to use music system on auspicious event of Ganesh chaturthi but unfortunately I won't use it which directly means that philips produc is useless for me.

Above experience is the worse one that I've ever gone through. Now I want a complete compensation for the bad product experience along with produc replacement or money must be paid back to me.

With Regards,
Vishal Verma
Contact No- [protected]
Mail ID - [protected]@gmail.com

Moter heating and not working

Service request number: 60-[protected]

I have a MG5730/15 Trimmer. It is still under warranty. The mesh of the Precision shaver attachment has started to break and there is a gap in it. Therefore, I contacted Philips and asked them for a replacement. They assigned me a local service centre technician named Mr. Ajay. He contacted me and told me that it doesn't get covered under warranty. Therefore I had to pay around 500 for it. I agreed.
After following up and calling him for days, he finally showed up at my house last Saturday. The new shaver attachment he had brought had Hair in it! It was definitely used and unhygienic. I rejected it. He said so unprofessionally that, "In my bag there will be so many trimmers, if some hair falls on it what can I do?" that means whatever products he delivers, they all come out of his unhygienic bag. I also spoke to his supervisor, Mr. Sumit. Even he was Irresponsible like him. Then I called Philips customer and managed to get on like with their customer service supervisor. That person told me that he will get it sorted the same day. He seemed a little serious. But the truth is, till now, they have not yet responded. I have already called them thrice since yesterday.
They keep telling that I will get a callback.
This is not at all what we expect from a Company like Philips. They make premium grooming products so expensive. Yet, their Hygiene Quality standards are below par.
Instead, we can go with any other local brand rather than trusting this dishonest Brand, Philips.

My product is not working

Dear concern,
I purchased 8W inverter lamb on 13-March-22 with 1year warranty from Amazon app Rs.399/-. But now I have small problem to that bulb, so I want how to claiming the warranty . Reason as automatically blinked continuous.

So please guide how to cliam the process.

Cont: [protected]

Thank you!!!

Dear Sir,
I am writing to register a complaint with you regarding the rude attitude by your staff at the following authorised service centre - Philips Service Centre, Market Rd, Edappally, Kochi, Kerala 682024 India. A totally disappointing experience on 7-7-2022 when I visited them. I went to your shop with the intention of service of a product which was a trimmer. But they informed me it will be only replaced instead of repair for which I was quiet elevated with their gesture & the upgraded model. They took a note of the product details from me and gave me a receipt for replacement. Before I left the shop I clearly asked if they required the rest of the parts of the trimmer for which the staff said the trimmer is all that is required and that I may keep the rest and bring the original receipt upon a call from their centre for replacementWhile I was in your shop, for collection, they inform me that the charger and the parts of the old trimmer also needs to be received before replacement. Since I live far, and the difficulty in commuting for this small reason, I informed them that i'd make necessary arrangements for the old charger and parts to be at the centre asap but since I'm now here at the shop, let me take the new set of charger and trimmer. For which they were totally adamant about the old parts to be received prior to replacement. I tried to convince them the difficulty of travel & above all the mistake of miscommunication from their side.
They tried to put the blame on me saying, I was supposed to return the old parts. But like I mentioned earlier, I did ask them in the 1st instance if they required the box for which the staff replied not required. I try to speak to the centre incharge and he turns out to be rude saying that he will do service for the trimmer instead of replacement & must wait half an hour. Now I was totally puzzled as they told me earlier that they only had a replacement for this trimmer and no service. His attitude clearly showed arrogance to me inspite of the ignorance from their staff. And above all asking me why I as a customer is upset for a silly matter. Silly matter traveling up and down in the traffic is not a silly matter and I clearly told the manager that I would make arrangements to send across the old parts the next day somehow but to give the new replacement now so that I may leave as a Happy customer & I would not breach the trust. All I need was help inspite of their mistake but he showed no interest to help me. I write this email to you as a protest / voice against the staff behaviour of putting the blame on me as a customer instead of apologising and trying to help me. I would like to bring to your attention that this unprofessional employees you have are surely going to cost your business being your face of representation. I regret to inform you & let you know how poorly your staff treats your customers. I am hoping you would take the proper initiative to offer a better customer experience in the future by hiring more professional employees. Trust you would take proper steps so that no other customer feels humiliated the way I did. I, being in the entertainment industry purely believe satisfaction is an important factor and that it has to be professionally handled at any cost. Thanking you,

I have buy the HL7707/00 mixer grinder on 15.03.2022
from one day, i have faced lot of problem from this mixer jars not even crush the coconut piece . juicer jar not crushes even pomegranate juice, fails to filter the juice . total waste of buying this mixer grinder and waste of money .

alot time i called local service center ( TRICHY, TamilNadu-620001). After a month they visit my home and replace blade for 0.5L jar . i asked that service person to change the blade for juicer jar and 1.5L jar . he told me replacement within a week ; but after a month i make a call to that service person, he respond not available of blade . i ask him to replace the jars . on 04.07.2022 i went to service center, service person show to me new jars which is not suit this mixer grinder ; he show some other mixer jars to me for replace. i left from the service center without any replace .

i need solution for this problem . replace jars with same models ..

I have purchased one Philips Home Theatre System (Model No. HTB3510/94 & Serial No. KX1A[protected]) on 23.08.2014 from QRS Retail Ltd, Karamana, Trivandrum dist, Kerala. In July, 2021, remote controller of the system was damaged accidentally beyond repair. I approached Philips Customer Care Centre in Trivandrum for replacement. For the last one year the Manager of the service centre dilly-dallied and kept me in dark. Finally I decided to raise the issue, so I contacted Philips Customer Care number ([protected]) on June 11, 2022 and registered a complaint (Service Request No. 740782). I received a SMS whuch states that the task has been assigned to Mass Solutions, Trivandrum ([protected]). However, did not contact me so far. Besides, my efforts to contact them was a futile exercise. I am unable make use of the Home Theatre System for the last one year as Remote Controller is absolutely necessary for operating the gadget. It is therefore requested that the matter may kindly be looked in to urgently. MISIHA RAJ L P, Trivandrum. [protected] & [protected]. Email - [protected]@yahoo.com & [protected]@gmail.com.

I have given my Philips home theatre for service to Philips Authorised Service centre in Adyar, Chennai on Apr 2021. It has been more than a year yet they are saying waiting for a component to repair.
Philips Clarity Services, Adyar, Chennai.
Job ID 6787

Phillips epilator my Phillips epilator has stopped working and i m mailling from several days but do not get any replay yet

Iron compland pending from 15 days
custumar name bhawna aggarwal [protected]
195 gali no 14 balbir nagar shahdara delhi 110032
philips iron compland
compland number[protected]
service center number [protected]
contact person me tarun
philips iron gc 3920

Customer complaint no[protected] dated 25/03/2022 regarding New purchased 32" Android TV has panel burning issue has not resolved till date. TV technician of Soham Services( Authorised Service Centre of Philips India) has visited two times and assured about replacement of TV within a week time but no further action till date.