Philips India Complaints & Reviews

I bought an induction stove, PHILIPS HD4928, on 01/05/2015 from a retail shop, Singapore Steel House, 166, Nehru Street, Pondicherry. I was told by the shop that the product has one year replacement warranty and another one year service warranty. Within one year it got complaint twice (charging ic/board complaint) and repaired by philips authorised service centre in Pondicherry (Anand electronics, No. 79, Thillai Mastry Street
City : Pondicherry
Pondicherry, India.
Pincode : 605001.). Then last month it has the same problem. But the service centre refused to give warranty as they said it has only one year warranty. But the computer generated service card clearly says it's under warranty till 30/04/2017. They charged Rs.500/- for repairing ( charging ic, rs.350 & service charge 150), but it got complaint agian only after a 5minute use. I went to the service centre, and they need me to pay again for repairing. The product is registered as, Name-Vijithra V J, Mob-[protected]. Please give me a clear thought. Contact me at, email:- [protected]@gmail.com. Mob:-[protected].

Ihave philips 32pfl6577/v7 led tv purchased on oct 2011.
Service er muralikumar attened &confirmed mother board&speaker faulton 31-9-16.But the service person
soudha(cell:[protected]) is not responding properly.Today even after coplaint against no:pcom [protected] code 52826 nobody
responded from the service center dharmapuri tn.Please do the need.
M.Mani
4/273 thancaraj street
dharmapuri-636701

To whomsoever it may concern,
Nine month back I had purchased a sound bar from big bazzar e zone at the beginning it was playing good sudden off it got burnt inside .i had purchased jus for d brand "philips" but it worked for 8 month .this is how people are getting fooled with the brands .regarding service I had given sound bar for service one n half month back but still I haven't got any response inspite of following back multiple times .i feel very disappointed 😞 . For getting fooled .as I never expected this would happen with philips also .

Dear @philipsindia your customer service and support is worst in india. My complaint no[protected] for repairing of dry iron is pending since last aug 01, 2016. Non is accountable for the intensive pain n suffering of customers. I have called customer support helpline more than 20 times but what m getting is next time line only. If you are not able to provide customer support you don't have right to sell any product.

We purchased 40 inch philips led tv model : 40pfl4650/v7 on 15/10/2015. Tv lost display on 27th july 2016.
When we registered complaint, technician told us display panel/tv needs replacement. Tv is under warranty but there is no further action or response from phillips in spite of frequent contact with area service manager or customer care. They are not responding and service manager is telling us to buy bigger tv with differential price.

I have purchased a stream iron box gc 1018 when my visit to qatar in the month of april 2016. I am am using the same in tamilnadu state in the following address of my residence. Now the iron box is leaking water when ironed and i feared it cause shock from electricity. It is two year warantee. So kindly consider this and do the needful.

My address
K. J. Michael manohar
D. No. 11/74l13, chalivayal
Nanthatty post, gudalur, the nilgiris =- 643 212
Tamilnadu stat4e
My cell no. [protected]

Good evening sir, myself lalit yadav, invoice no. Ri-1285/11-12, regular customer of philips products residing at balachadi, 30 kms away from jamnagar approached to d 'rajdeep services' on 28th july 2016 to change d damaged blade of my shaver.
Orry to say that even the boy attendant was unable to search a new one due to all things of whole shop was in d haphazard manner. He gave me assurance to get it within 5-6 days but he failed when i approached back to service centre and handovered d trimmer. Again i got assurance to get it next day. I'm working in a defence set up where we have to work 24x7 and taking out time is d most difficult task. Permission is to be sought from d authorities to move out from d campus.In such case still i somehow managed to visit thrice but i got poor response and false promises. On 10th aug i rang service centre to confirm d availability of d blade. He told me that it has come but when on 11th aug i sent my representative to collect d same but the height o[censored]nprofessionalism was shown and the centre owner negated about d availability of d blade. And when i rang him twice but he hasn't picked up or call back.
I was really very disappointed as d product is high utility in my daily schedule but i'm not able to use it since 15-20 days due to their lackasaidal & casual attitude.
Services of authorised philips service centre at jamnagar is pathetic. Even do not pick up d call most of the time. Unable to provide normal blade of shaver since 15-20 days while he's still posessing my trimmer and above all i had to face mental & financial harassment. Excpecting quick redressal.
Uch people r spoiling d goodwill of philips products. I'm now discouraged alongwith my known / colleagues to purchase any philips products in future.

My trimmer charger stopped working (Bt3200). I confirmed that at nearest service center and asked for replacement as i have 2 yrs warrantty (I purchased on dec 2014). He suggested me to contcat main service center located at himayat nagar, hyderabad. I called them checked for availability of the charger for replacement (Conveyed the specifications on the product). They said its available and ask me to come and replace. I traveled for 25 km from my place on the belief of that guys words. But finally i went there, he simple said charger is not available. The guy who talked to me on phone not in the shop, when i went there and not attempted my call when i tried calling from there it self.

I kept leave on that day for this purpose, they were wasted one complete day 4hrs of travel (In hyd traffic).

Very worst irresponsible service i have ever seen in any domain.

Please take action on that dealer (Himayat nagar, hyderabad mahalakshmi electronics)

See the photo

Compliant No PCCC[protected], dt 15th June. The TV was collected by Service centre - ( Murali [protected]) in mid June 16.
I am not getting any positive reply from Service persons, they have not given a quotation.
I was told the Power coil is to be replaced, its not available.
I requested for the No. which is not shared, I offered to get the coil from outside Bangalore.
Now I want to get back my TV in whatever condition it is!!

Imade a complaint and my complaint no is plud[protected], the complaint is that when you put it on it comes to stand by then it goes to main on selection where as now it was functioning erratically some times it will work and some times it wouldn't work. Complaint was-attended by the mechanic-from service center ludhiana. He diagnosed that motherboard is faulty and the order for another mother board was put in by the manager of philips service center. After ten days a new mother board came and on replacing the new mother board it was detected that the new one is also faulty. Now who so ever is in charge please answer what is the use of you being in place, name of the company is put to dust. Sorry for harsh words and expect some speedy action on my tv thx

Sir,
I have registered a complaint of my colour television on 01/08/2016 and my complaint No is [protected].A technician is come my home on 01/08/2016 and charge me Rs 400 for visiting charge.when I ask for payment receipt he told me to give bill next time but he not come again and cancelled my complaint request at Philips company.I once again request to company on 04/08/2016 and my complaint No is [protected] but till date nobody come to check my television.I request you to kindly take necessary action against technician Mr.Girish M:[protected], [protected].
I also request you to kindly refund my Rs 400 from technician Mr Girish.
Hope you consider my Case.

Anand Kumar
77 sector 23 pocket 1
DDA flats Dwarka New Delhi 110077.
M: [protected], [protected].

I made complaint on21julyand 29july regarding my tv not working. gtech. checked tv on 22july and told display not working. changed in 8days. when enquired manger told me to replace upto 2 august but upto today no action has been taken. custmrecare again lodged complaint today. i can not understand the procedure of attending complaint s. pl inform me when my tv will be repaired. thank u.. a ksingh

I brought a Phillps LED Tv of 50 inches on 9/11/2015 and Tv stop working on 30/07/15. I was lodge a same day complaint on Philips customer care and Service engineer visited on the next day. he told us that there is a backlight problem in the Tv and he will collect the Tv on Monday but yet nobody come to visit or collect the tv. I had again called the customer care and he had given indrapuram gaziabad service centre owner number but when I called him he rudely said that he was out of station and asked me to call service centre number.
I had again call service centre but no satisfactory answer is given by the service centre worker.

kindly request you to please look into the matter and do needful help.

It's been 20 days now my complaint not been resolved the technician has visited 2-3 times in my house everytime he is giving different story, i am keep on speaking with deepak who is area sales manager for delhi he is also not giving any positive response my tv still is in under warranty complain no is - [protected]
Hope i will get positive response soon after bringing in this your notice.

I have given home theatre to service centre... The have collected it from my home... They took it on 22 july till today there is no revert from there side so when i called them today giving my job id they have no reasons.. No one is responding and when i tried speaking to senior person he said we that part is not avilable. Best part is that he could not explain about the part..
O its totally mistrust,... I will not buy any philiphs product is future..
Very unproffessional company n people..
My job id is[protected]
Product detail.. Hts 5520194

I bought a philips led tv online on 8th of july 2016. when i open the packet then found remote is not working.. called to customercare.. they assuered me issues will be sorted out in next 48 hours.. then got the call fron their service center emloyee that remote is not covered with warrenty so you have to pay money for that.. after that called to area manager mr. rohit kumar he said no need to pay money as product is new.. from that day to today called these people many times to sorted out the issue but all the time they made fool.. as next day will clear the issue,, today is raining...

Realy philips product is much cheaper then a chinies product interms of services and product... they are just there to play with people hard earn money...

Pranesh

I. Purchased tv 32"led. In august 15 tv stppped working on19july. Lodged complaint but nobody care. When enquired told wrong booked. Agin
Ldged complaint no 160022dt21july16. Tech told display not working. Replaced in7days. Noaction taken when enquired asked to lodge complaint again. Previous closed&completed. What is this. New complaint lodged no.[protected]. I can. Not understand the working of company like philips. I don't know when tv will be repaired. Can u help me.
Aksingh. [protected].

Sir, please lodge a complaint to delay in service refer our no. Pgur[protected] on dated 22.07.2016 model no. 32pfl43391v7k2 urn no. R-8300221 we have complaint to your service station in rohtak for repair my led tv which details are above, but we did not get satisfactory reply from local service provider and not repair timely our led tv. So you r requested to resolve the my matter and provide to quick service as soon as possible. With regards, shatrughan dwivedi. Mob. No. [protected]

40 nos. of light fittings of above model were supplied and erected at krsb and krsd stations of metro railway/kol (20 nos each). by supreme enterprise, 6 m. m. ghosh road, dum dum, kolkata-700074 on dt.30.12.2015. now 6nos lights are not glowing.
Ref no-mr/el-m/551/nt/17/provision of led lighs/15-16, dt. 29.12.2015