Philips India — hilarious after sales support

1 Review
Koraput, Odisha, India
 Pritam Padhy on Dec 17, 2018
Hello there,

Using philips products since last more than 10 years now but the service i'm receiving since past couple of months is just hilarious.

I'm continuously raising request about my 42pfl6577 led ddb television and yet there's no positive response from the service team not just that they're not even visiting my place to get the same fixed and closing the complaint from their end giving false updates.

The problem persisted in march 2018 when the speakers stopped working. The same was reported and the technicians came to my place removed the speaker took those with them for ordering the parts and then they never returned back. The same was reported to philips too but i didn't receive any response. Anyways rather than waiting again and getting disappointed i connected the same with the home theatre system and it was manageable. Then the problem arises with the display with one side of the screen getting horizontal lines. I raised a request back in august, one of your representative showed up at my door and asked me to contact videocon then the videocon people said it's philips's look out as the issue is with the led connecting board and asked to get back to philips. I raised a complaint about the same last month no one showed up and they closed their complaint on their own then again the same thing.

Now i've raised a complaint on 10th december 2018, it had been 5 days already but no one's coming to check on the same. I'm trying to get in touch when the customer care for the status and they're just too rude in the way they're responding. They're just saying for the technician to visit that may take 2 days or 20 days all i've got with me is to wait which i'm doing since past 10 months. The technician isn't even responding to calls.

Enough is enough now i'm filing a law suit against philips for consumer harassment under the applicable indian penal codes with next 48 hours if my issue isn't getting sorted. For your information here's the details of my electronic device :

Philips 42pfl6577/v7
Serial number :[protected]
Recent service request number : bhu[protected], bhu[protected], bhu[protected]
According to videocon d2h the parts that are to be replaced :
* internal speaker lh & rh
* led connecting pannel with part number ts-5542t13s09-264-ncm[protected]

Address :
Namita patojoshi
Kanchan nivas
Mig 1/32
Housing board colony
Landmark : shaheed laxman nayak medical college

Complaint Status

[Dec 17, 2018] Philips India customer support has been notified about the posted complaint.
Updated by Pritam Padhy, May 30, 2019
Still waiting for resolution

hilarious after sales support
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 22 6691 2000 [Mumbai]
    +91 80 4189 0000 [Bengaluru]
    +91 44 6650 1000 [Chennai]
    9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
    Philips India - hilarious after sales support