Philips India — hilarious after sales support
Koraput, Odisha, India
PrPritam Padhy on Dec 17, 2018
Using philips products since last more than 10 years now but the service i'm receiving since past couple of months is just hilarious.
I'm continuously raising request about my 42pfl6577 led ddb television and yet there's no positive response from the service team not just that they're not even visiting my place to get the same fixed and closing the complaint from their end giving false updates.
The problem persisted in march 2018 when the speakers stopped working. The same was reported and the technicians came to my place removed the speaker took those with them for ordering the parts and then they never returned back. The same was reported to philips too but i didn't receive any response. Anyways rather than waiting again and getting disappointed i connected the same with the home theatre system and it was manageable. Then the problem arises with the display with one side of the screen getting horizontal lines. I raised a request back in august, one of your representative showed up at my door and asked me to contact videocon then the videocon people said it's philips's look out as the issue is with the led connecting board and asked to get back to philips. I raised a complaint about the same last month no one showed up and they closed their complaint on their own then again the same thing.
Now i've raised a complaint on 10th december 2018, it had been 5 days already but no one's coming to check on the same. I'm trying to get in touch when the customer care for the status and they're just too rude in the way they're responding. They're just saying for the technician to visit that may take 2 days or 20 days all i've got with me is to wait which i'm doing since past 10 months. The technician isn't even responding to calls.
Enough is enough now i'm filing a law suit against philips for consumer harassment under the applicable indian penal codes with next 48 hours if my issue isn't getting sorted. For your information here's the details of my electronic device :
Serial number :[protected]
Recent service request number : bhu[protected], bhu[protected], bhu[protected]
According to videocon d2h the parts that are to be replaced :
* internal speaker lh & rh
* led connecting pannel with part number ts-5542t13s09-264-ncm[protected]
Housing board colony
Landmark : shaheed laxman nayak medical college
[Dec 17, 2018] Philips India customer support has been notified about the posted complaint.
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