Philips India — new philips home theater stop working after 16 days of get delivery from amazon.

Address:	Valsad, Gujarat, 396001
Website:	[email protected]

My name is viral arvindbhai patel ([protected], [protected]@gmail.com). I want book my complain against philips india company. I recently brought 1set philips 2.1 home theater (Model no:mms8085b, serial no:wc1a[protected]) by amazon online and i get delivery on 4 july 2018, from 1st days its volume not satisfactory it getting low volume but after use of 16 days it's totally stop working suddenly. I booked complain at philips customer care on 21/july/2018 & complain no. Is sup001/553809.
I call amazon for return/replacement but they did not do it because their return policy is for only 10days. I call many time to philips customer care and service center but i not get any solution after 2month of complain book in philips customer care. They just waist my time and do not take steps for solve my problem. So i request you to solve my problem.

I try to contact many time mr. Narendra rathod incharge of philips service center (Shree sai electronics @ [protected]) whose handle our this complain. But his mobile number always diverted and no answer of my call. Not respond during this 2 month. After 2 month they not provide me solution yet.
2nd time i also contact engineer ([protected]) whose visit to check home-theater at our home first & last time but he is also not pickup phone on time, and when he pickup than we get answer like that he is on official leave and he is unable to give solution and also not provide alternet phone number of "shree sai electronics philips service center". He reply there is no alternet contact number of philips service center.
It's not over here, we also call philips customer care support he give me number of area-manager of philips (Mr. Hemang bhatt - [protected]) but whenever i call him it's phone ring but he did not pickup or reply. Before 10days he pickup phone than he tell me "after 1week i will get solution." but after 10days i contact yesterday he reply that "it need also more 10days for solution." he just give me time not solution yet.
Now i am totally disappointed with philips service department and company too. I think my decision of purchase philips home-theater is totally wrong. I never thought this kind of very very bad service philips provide to their customers like this.
So i request you to, please tell them to give my refund back i don't need repair service for this defective home-theater.
I also attached call-log & voice records of amazon customer care, philips service center engineer, mr. Narendra (Service in charge), area-manager (Mr. Hemang bhatt), and purchase invoice receipt. Please find the attachment.