Philips India — regarding inbuilt setup box in my philips tv

Allama prabhu Bagodi

from Mumbai, Maharashtra

Address:

Hyderabad, Telangana, 500090

Hello sir,

I purchased philips 39inch smart tv in feb 2017 model no: 39pfl6570/v7 a18. It has 1 year warranty.in january 2018 my tv was got repaired and as per philips technician tv mother board was corrupted because of inbuilt setup box of videocon d2h high frequency radiation. They have replaced the mother board free of cost because it was under warranty. But at that time they didn't got philips motherboard. So fixed videocon tv motherboard and if they asked technician he said both are same sir we will map and give your tv ready. But now again in february 2019. By tv was not working and i got smell from tv like earlier in jan 2018. This time also tv motherboard was corrupted. This time its not under warranty. So if they are making inbuilt setup box and high frequency radiation in videocon d2h and because of that reason tv are corrupting means. How as a middle class person bear this loss. Why cant i get free service/ replacement for my tv.

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Philips India customer support has been notified about the posted complaint.

Mar 18, 2019

Updated by Allama prabhu Bagodi No update from Philips as of now and I tried the Customer care Number[protected]. It was out of service from last 10days. Wrote emails to [protected]@vgmail.in, philips.[protected]@pemail.com, corpcomm.[protected]@philips.com and [protected]@tpv-tech.com. But no response from them.

May 24, 2019

Updated by Allama prabhu Bagodi I went to Philips service center in Nizampet/KPHB Hyderabad. I given my TV there on 30th April 2019. Till now they are trying for mother board (because it was burnt), from any other service center and they tried with Videocon and Philips intially and they didnt responded back to service center. Now no where Philips TV Model No: 39pfl6570/v7 A18 mother board was not getting. After Warranty if they not provide the parts of the TV means who is the responbility for this. Cant we go for consumer court. While buying we are trusting the brand Philips and taking TV in 2017 and if they dont provide their spare parts. After spending so much money and taken TV we need through it in dustbin ???